Perkins Restaurant & Bakery

Four of us went to this restaurant for coffee and pie following a show around 10 p.m. on a Friday evening. We were seated immediately and given menus. However, no one came back to take our order. My husband then informed a server in the area that we wanted to place our orders. There was another short wait and then a different server showed up and took our orders of coffee and pie. The coffee was not hot — warm but not hot. The pies were adequate but they heated up my pie and I prefer pie cold. The restaurant itself appeared to be an older Perkins with aging décor and carpet that could definitely use an update. The women’s bathroom was adequate but could have used a cleaning. The server did take off the cost of my pie which was appreciated. Overall, I would say this is an old Perkins restaurant with below average service and average food.

It only takes one bad experience to lose a hundred customers.
Have eaten here twice before and had no trouble. Fast, friendly service and orders prepared with precision.
Third try– you have to try to fail this hard.
New manager on duty, seated us promptly and was never table-​side again.
Server arrived and took our simple off the menu order and was never seen again.
After watching recent arrivals being served some 45 minutes later we asked the manager to look into it.
She came back to the table with our plates, and an apology.
«I found it back there without a slip, but I heated it up for you! Because I have OCD I didn’t stick my finger in there to check if its warm»
Um.What? I did stick my finger into the plate. It was cold.
Fails:
–Server never checked in.
–Manager at the till at a half full restaurant never checked in
–Cook had to have been dropping plates around ours for 30 minutes, but must have checked out
On the up side, it was fairly early and we found a new favorite deep dish pizza place down the road in New Hope.

If you like to wait 30+ minutes for refills and food that needs to be sent back because it’s cold, this is the place for you!
Our drink orders were not taken when we were seated and we waited awhile. We received our drinks and then went without refills for 30 minutes. The food finally came and my friend needed to send her tomato bisque back because it was cold and congealing. The breakfast potatoes are not as good as they used to be, the brisket was (not surprisingly) disappointing, and the best part of my meal was the smoked sausage. My friend’s daughter’s biscuit platter had a hair in it.
We came here because IHOP was packed because of Eid. This was the worst Perkins experience any of us has ever had. We left with food still on our plates and no intentions to take any leftovers. We won’t be back.

I never really come here unless it’s for late night eats. I honestly don’t know why I come after midnight it’s too late to eat anyway lol
Parking lot is huge & never full. Every time I done in no one is ever at the front to greet or seat my party. We usually stand along with everyone else that’s come in. Wait is usually 5 min.
When we get seated there is usually 7 – 9 other tables full of people. No waiter/​waitress is ever to be seen. THEY ONLY HAVE ONE SERVER! We wait about 10 min before we get asked what we would like to drink. Never once got greeted «I’ll be with you in one moment» we were never acknowledged. Bad service. We finally put in our drink orders & it takes another 10 min before they arrive & we order our meals.
We waited 15 – 20 min before we get our meals…¾ meals come out. He forgets to put in 1 order! How do you forget to put in an order? My poor friend sat there awkwardly waiting for his meal while we ate. His food finally came out & it’s the wrong order. At this point were like are you serious right now? My friend decides to keep the wrong plate of food because he’s hungry, waiter then offers him a free plate of inion rings to make up for the mistake. Those came out after we were done eating.
Waiter must’ve knew we weren’t happy with the service, without asking or saying anything he gave us a $ 9 discount. That was nice of him but it doesn’t make up for the service we had.
If a restaurant knows they get busy during the late hours on the weekends, they should consider hiring more people! I give this place 2 stars because I felt bad for the one server with bad customer service waiting on 10 tables alone. He was probably stressing out.

I just went to this Perkin’s on Friday night and simply put, I think the waiter who served us ruined our experience for 1) he didn’t want to be there 2) He was not honest and WAS unclear in communication.
The primary reason I will NEVER step into this Perkins again is because of the following:
Right now, its Thanksgiving time and while they offer the ‘Butterball Turkey & Dressing’ dinner meal for 10.99 year around, they’re offering a ‘Complete Turkey Meal’ the exact same meal
with the addition of a «Free» slice of pumpkin pie… for 11.99!
In case you don’t see it… There is nothing free about the slice of pie. You’re paying a dollar extra! I addressed this with the server with the intention of wanting to get the meal with the slice of pie but only on the condition that they honor the menu price. He said he would contact his management. He never did a goddamn thing. They should just be straight with customers and advertise the ‘Complete’ version for $ 1 more and the slice of pie and that’s a great value!
So with that said, we wanted pie ANYWAYS. Ordered 2 slices which at night are ½ off! Great! And then he asks us if we want it ‘A La Mode’(Ice cream scoop).
Because he didn’t mention anything about the A La Mode being an extra 2.49, we assumed the option wouldn’t incur an extra charge.
So we get the bill and I’m seeing my slice of pie (which was great) at 1.50 and then the ‘À la Mode’ as an additional 2.49. I feel like this guy scammed us with the extra charge and I will never forgive this dolt for it. I go to Perkins about 4 – 6 times a month between this location and Maple Grove’s but with this bullshit not only did the server lose his tip money which we were planning on giving him 25% of the bill but he lost it by charging us 5 bucks for 2 scoops of bland ass ice cream and furthermore this location has lost my patronage because they can’t simply be honest.
Maple Grove has always been stellar and will be my spot for late night grub.

EVERY time I eat at this specific Perkins, something goes wrong. 2 months ago they double charged us for a meal on the tab and we didn’t get a re-​print of the bill, so we didn’t know what we would be paying until we went up to the front to pay. Last month went to perkins again, starting to notice that theres no official «dress code» or uniform for the waitresses here some showing (neck, chest and back) tattoos and weird pants and low cut tops. I ordered a Belgian waffle and it came to me cold. colder than my hands that had just come from walking outside in below zero temps, and the waitresses excuse was: «they cool off really fast when we make them.» if she had put it in the microwave I would have been none the wiser, if the butter isn’t melting when you put it on top you should know its not warm. not to mention again that it was COLD. and today when my husband ordered, they did not have raspberry muffins the omelets come with a choice of muffin. he asked the server what muffins they had and she listed them off including raspberry. came back with the food and said «oh we don’t have raspberry is there any other kind I can get you?» my husband just said «no, you can just take it off the bill, and this has happened every time I order this here.»
We will no longer be going to Perkins. just as a bitter sweet ending to this review, back when I was a little girl going here more than once a month on the weekends they had uniforms and service with a smile the food was always hot and in stock. I don’t know whats changed and im very sad to see it go down the shitter like this.

Oh Perkins, what can I say about you? I have a special relationship with Perkins… and by special I mean that every single time I have a few too many adult beverages, I end up craving pancakes with berry syrup. Perkins is the only place that will quell this drunken need.
The service is usually pretty good, the pancakes are ginormous and fluffy, and it is open 24 hours. What more do I need?
I have been know to occasionally venture to Perkins while it is still light outside, without any alcohol in my system. On those rare occasions I usually indulge in their bread bowl salads. Bread happens to be my favorite food group… yes, just bread. So obviously I am going to be excited that they have dishes made of bread. Add that to the fact that they have really good Ranch dressing, it equals a very happy me. :)

This location is probably the way Perkins corporate imagines all it stores should be. The staff was friendly and efficient, the food actually looked exactly like the food in the pictures on the menu (how often does that happen?), and the place was clean. This location executes well and left a good impression. They could have been filming a training video it was so well done. If you’re looking for breakfast for dinner you should hit them up!