The UPS Store

I was very sorry to see this store close. The location was very convenient and I’ve dealt with the owners and employees for years, both business and personal, and found them to be very helpful. They were always pleasant to me and I’m surprised at the reviews on Unilocal.Sorry some people had a bad experience, but I know that is not the majority of people that went there. Everyone was very helpful. They will be missed.

Horrible service. I usually stop at another UPS store in Barrington and they cannot be nicer and more helpful. The man who works at this store acts like you are inconveniencing him merely by walking in.

Terrible experience. My first time sending a package. I asked the appropriate questions and in return I got laughed at by the employee because I didn’t know what to do. After he finished, he still failed to answer any of my questions while looking at my like I was dumb. The guy behind me in line was nice enough to help a girl out. Wow! That was the worst customer service I have ever had!!!

I certainly did not have the same issues with the“sullen man” that the others did. I got there about 15 minutes before the UPS delivery driver got there. I had 6 boxes of clothes that I was shipping to my sister. The owner, his name is Charlie folks, asked why they were in so many boxes. I said, it’s just what I had at home. He said, well I could let you ship them all like this but it will cost you a lot of money. Which is good for me but not good for you. If you want, we can repackage them into bigger boxes and save you a substantial amount of money. I was just floored that he was THIS helpful. I said, yes please, that would be great. He took care of repackaging and sealing my boxes, called me the next day to take my CC number over the phone, and shipped these to my sister. I’ve been to multiple UPS stores with ho-​hum service. But this place was wonderful. I will absolutely ship from only this store in the future.
Thanks again for the wonderful customer service!

Went there with a box and a prepaid return label. I didn’t seal it and that mistake cost me $ 3.86. Rather than provide one 8 inch piece of tape and ensure my repeat business, I was told to purchase a roll or a box. I asked if purchasing a box would also require the purchase of tape to seal both the top and bottom. No, the clerk assured me. Oh goodie. The price of that box, while cheaper than the roll of tape, was the cost of any future business this place would have received from me.
I said Good Day, Sir!

I’m not sure if most shipping companies consider themselves to be in the service industry, but every once in a while you come across a franchise location whose attendant staff clearly do not ascribe to this belief. I have been to this UPS location twice merely to drop off a prepaid, preprinted label package and both times I was surprised to learn what an inconvenience this somewhat simple transaction appeared to be for the man at the desk. On the first instance I arrived with my package ready to go and I approached the rather sullen man at the desk with a «hello» to which he responded by merely pointing at the scale without even looking up at me. I took this to be a directive like one would give a lap dog yet I obliged and neatly placed my parcel on the scale. I did not believe there was anything else to be done and certainly heard no verbal utterance to the contrary, but as I turned to leave the man shouted «hold on, I gotta give you your receipt.» I obliged him once again, took the receipt, and departed without a response to my «thank you.» It seemed to me this could have been less of an adversarial exchange than it needed to be. Regardless, I figured the man must have been letting a bad day adversely impact his people skills when I returned some weeks later to drop off yet another completely prepared and labeled UPS package. Though I arrived at 5:20 pm, 10 minutes before they officially closed, the same sullen man was already in his coat and ready to leave. I nevertheless placed the package on the scale to which he stated nonchalantly «Of course, it’s not going out today.» Then he added tersely, «It will go out tomorrow.» And, for some reason, this time the man didn’t insist I wait for a receipt so I’m guessing that policy is revised if you’re arriving towards the end of the day.
Perhaps my experience would be different if I had spent money at this location for some premium service, but if I ever needed to get a prepaid package shipped on time with minimum attitude, I will avoid this UPS location at all costs. In fact, now that I think of it, on both visits there were no other clients so I’m wondering if others had been equally discouraged of repeat business. Although I’m not sure how this strategy will pay off for this location in the long run, I imagine it’s not what the corporate office had in mind.