Mazda of Crystal Lake

I was very impressed with the professional, friendly and courteous staff, from service department, to accounting they served me in a way that made me feel respected, and valued by each person. The service done to my car was excellent and each element that was done was explained clearly, the costs defined and the options. At no point did I feel pressured to follow the higher cost, more complete option. As a side note, because I did not feel pressured, 1) I chose the complete service and 2) I will be back.

Very poor service. Found the car we wanted to purchase for our 16 yr old daughter online which was located at Anderson Motor Co. We received pre approval from Bank of American, which Anderson is a preferred dealer of theirs, BOA said show them the pre approval letter and the finance process would be very simple. Showed our sales person and the GM working that night the pre approval. GM stated he was not aware of them doing any business with BOA but their finance guy could run them rates. We told him not, interested, already approved. Signed paperwork with finance guy, told him check would come from BOA already pre approved. Well… next day found out that there is a special contract needed to be signed since Anderson Motors is a preferred dealer for BOA and that I had to drive the 1 ½ hours (one way) back to the dealership to sign the correct finance contract. I was not happy. When I arrived, I expressed that I was not happy to have to come back… finance guy wanted to argue with me and tell me it was my fault because we did not show HIM the letter, but showed the sales rep and GM it! Suddenly this was my fault! Apparently they don’t know how to communicate and the GM is full of Crap! At no time did anyone apologize for my inconvenience… just blame me! I will never refer anyone to this dealership. Horrible experience!

What an experience! I dealt with Bob Pearl and James Orton. Hassle, haggle and drama free deal. Just left in a 2014 vw passat and couldn’t be happier. Thanks guys for all of the help!

Wow… Impeccable service
Anderson Motor Company has to be one of the most honest and compassionate car dealerships I’ve ever had to deal with. That obviously is attributed to their amazing staff. (Thank you Derek Cogdill)
We tend to spend a lot of money on vehicles; and those of us who take pride in those vehicles do what we can to keep it in perfect running condition. I’ve spoken with Anderson BMW a few times about a few issues in the past, but I’ve never taken a leap to use their services, until this past week.
My M3 began to experience some somewhat serious issues, and being one of a limited budget, I began to shop around to find a good match (financially mostly). I reached out to Anderson and was very pleasantly surprised by what I experienced.
Not only did they seem to care about my vehicle, but they also took great care of my comfort as well. They were able to isolate the problem and while doing the repairs provided me with a ‘free’ rental from Enterprise. My ‘baby’ being a BMW sport model, the price for the repairs was a bit shocking at first, but not unwarranted. That being said; Derek seemed to appreciate my situation and was extremely helpful in negotiating a price I could accommodate. He truly was an unbelievable breath of relief and I feel he went out of his way to make things work for me.
Now, my ‘baby’ is back home, running like a dream and my ‘purse’ isn’t empty. I’ve always heard horror stories about the prices of ‘dealership service’, but Anderson MC pulled through and rose about those stories.
Thank you again.

Recently purchased a 2014 Jetta TDI Premium from this BMW-​VW-​Mazda dealer and cannot say how happy I am with the purchase. Start with the absolute no nonsense and hassle free buying process. I found a car in their inventory, contacted the dealership via the net and worked with Jim Conklin and Bob Pearl to get everything settled and arranged prior to having to trek out to Crystal Lake to take delivery. Even though it was an extremely busy Saturday when I went to take delivery, they had me in and out with my new car (and accepted my trade as agreed) in just under an hour. No games, no gimmicks, no typical dealer BS, the financing was quick and easy and at a tremendous rate and also was BS free. It was well worth the trip from Naperville all the way up to Crystal Lake for this purchase and the way I was treated from start to finish. I simply cannot say enough good things about this dealership, having bought and sold/​traded in probably 10 or so cars over the course of my life I wish I had found this gem years ago! These guys are that good. If you’re in the market for a BMW-​VW or Mazda you need to go check them out.
And for the record, NO… I don’t know them, not related to them and I do not work there, and am not getting compensation for this… despite the great deal on my Jetta and the financing I couldn’t even talk em into tossing me a few free t-​shirts. But they’re still the goods. I think I’m just gushing because after years of getting jobbed every time I wanted to buy a vehicle, it’s awesome to get respect, honesty, and have an easy car buying process. I’ll definitely be back when it’s time to upgrade or buy again.