Martin Chevrolet

Martin Chevy was by far the best car buying experience I have ever had. They had the exact used car i wanted (had to replace my Honda SUV that was totaled in a car accident). The price advertised was fair so I didn’t haggle about it. My salesperson D’Anthonie Daily was great! When we noticed brake noise on the test drive he quickly addressed the issue and the service dept replaced the problem brakes and rotors!
The finance director Sam Anderson presented us with great finance options and I financed through the dealership. The entire team at Martin Chevrolet was impressive. Which was very pleasing since we drove over 50 miles to get there!

Took my new tahoe in for service for a very minor concern. Was promptly greeted by Jenny who gave us a warm and sincere greeting. She told us it would take about an hour.
We hadn’t had lunch yet so Jenny got us a ride to our favorite steak house and, of course, a ride back.
When we returned the car was perfect, washed and fixed to factory specks.
We were treated like Rolls Royce customers and you know we will be back!
This is a great dealership!!!

Joel was knowledgeable and very courteous. He answered all my questions without the typical condescending salesman routine. I will definitely recommend Martin Chevrolet and Joel.

My wife and I were in need of a second vehicle and the Traverse was on our list. We had intentions of starting at Martin Chevy, looking at their used non-​Chevy vehicles in the lot such as the Pathfinder and Pilots, and then test drive a Traverse.
We had FULL intentions of just testing out cars, and then proceeding on to other dealerships. Mitch introduced himself immediately upon arrival and we made it pretty clear what our needs were. What i like immediately about Mitch was his assertiveness and pleasant demeanor. I have dealt with many car salesmen in the past, and they typically do have a negative reputation for being pushy and a bit rude, but Mitch is the complete opposite.
We felt like he was there to ensure our full satisfaction, whether we purchased a vehicle or not. Mitch showed us the used cars on the lot, which were a bit out of our price range and the year for each car was a little older than we preferred. So Mitch suggested to at least just test drive a 2016 Traverse, and then if we liked it, he could see what inventory they had on the 2015s. I think we could’ve spent all day in that car.
Not only did we love it, but Mitch let both my wife and I test drive it for at least 15 min each, and I think he would’ve let us keep going if we wanted. The entire time Mitch was informing us of all the features for the vehicle. You could tell he was extremely knowledgeable. Upon returning back to the dealership, we decided to have Mitch crunch some numbers on purchasing a 2015 model.
The numbers were coming in way to high for our liking and we were pretty close to leaving and checking out other dealers, but the manager sat down with us and asked if we have considered leasing. He seemed extremely experienced in the car industry, having worked at several other car makers before, and educated us that a third-​row vehicle with bucket seats, leather interior, etc., was all going to add up in the end. But leasing, is much more affordable, and after 3 years, you get a new vehicle. And having two children, he said its always a good idea to have the latest and greatest, especially with safety features.
We hadn’t come in with the intentions of leasing, but the more he talked it over with us, he was pushing for it. Most dealers would want us to purchase the vehicle because they will make more from us, but the fact that he was so open and transparent about leasing, and really took time to understand our situation, it made so much sense.
So after negotiations, we decided to not even go seek out other car makes, and couldn’t pass up this deal. 75% of the decision had to do with how nice the Traverse was, and the remaining factor was Martin Chevy’s customer service. We are so happy with the car choice, and after a week, we’re still talking about how great the experience was, having gone with one intention, and leaving with another, purely because they took the time to know and understand us. Truly Mitch and Co. were top notch. Highly recommended.

We just got our new vehicle from here. They were very honest and helpful. After many trips to various dealerships we are very happy to have found this one. Mitchell was very informative and a great help. Thank you!!!

I have been here for maintenance service on my vehicle several times. I have made appointments each time. The service department has always been friendly, timely, and courteous.

This is by far one of the worst places you’ll ever go. I have been here numerous times to get a simple oil change (by the way, the average wait time for an oil change is over an hour and a half… yes, it’s that bad), and each time it seems that their service gets significantly worse. I have recently moved out of state and I’m happy to say that I will never return here. Quite honestly, it’s tainted my impression of most car dealerships at this point. Do yourself a favor… save your time and money and go elsewhere. I love my Chevy, but this dealership is awful. Unfriendly and unhelpful people all around.

Scott took in my truck with the complaint that the seat which was fully fixed 18 mos earlier now has problems again. They found out it was the fault of an earlier repair and they were going to fix it on them. I have been bring my GM vehicles here for years and am impressed still with the level/​quality of service from this dealer.

Well, fellow Unilocalers, I never thought I’d say these words: I had a pleasant experience at a car dealership, and that dealership is Martin Chevrolet.
Our salesman Ed was awesome, showed us the car we wanted to see and produced the CarFax report, no questions asked.
Jim, the finance manager, was a pleasure to work with. Our contract contained NO BS fees such as advertising, undercoating or window etching. We were in and out of the finance office within 30 minutes.
I entered the dealership with both barrels cocked, loaded and ready to fire, having been taken advantage of my dealerships in the past and I told Ed the Salesman that I wouldn’t believe a word anyone said until I saw it in writing.
In spite of my snarkyness, all parties I dealt with maintained their professional air and I commend them for being so cool under fire.
I highly recommend this dealership and will see them again when I’m in the car market again.

Fantastic Sales department with very courteous staff.
Service staff is not only courteous but on time and very helpful.
This is the best experience I have had with a dealership! I pulled up for an oil change 5 minutes before my appointment, and there was someone already waiting for me.

Paul is a fantastic corvette mechanic! Always takes care of my Z06! The new remodel is very nice! Also, the entire staff is super friendly and helpful. Could not have a better experience

I bought a used car here and was very pleased with the process from start to finish. Mike Lakhani the salesman was friendly and knowledgeable, what he didn’t know he looked up for me. He took the time to let me drive what I wanted and most importantly asked how I felt about each one based on my criteria! James Dunn in the Finance department was very professional in showing me my options. I did not ever feel any pressure and would recommend dealing with both of these gentlemen if you appreciate them acting in your best interest.

worst service department in illinois — after bringing my girlfriends chevy equinox in (which we mistakenly purchased from martin chevy, mistake #1) for noise coming from the front end multiple times, i brought the car to a family mechanic who showed me both front struts were leaking and the bearings were bad. nobody in your service department could figure this out after numerous visits!!!
i left a voicemail for your general manager to return my phone call on april 8, 2015 and still as of april 27, 2015 i have received zero response.
if one of my employees took more than 24 hours to respond to one of our customers phone calls they would be out of a job. i have been waiting nearly 20 days!
i have shared my review with over 3,000 of my facebook friends residing in the northwestern illinois /​mchenry county area so they also know what kind of a joke this place is.
if you value customer service and a fair deal… stay far away from martin chevy as you will not find those things here.

Typical bait and switch oil change experience today. Called, made the appointment, came in. Promised the vehicle in 1 hour, took 1 ½ hours. I’m not upset about the wait. I brought in a coupon for a 39.99 oil change and rotation. When I was presented with the bill it was for 53.00. The. I had to wait for them to call, and the print out a new repair order. Left 2 hours after I got to the dealership.

Horrible customer service in the finance dept. They traded in a vehicle for me knowing I was no longer employed. They told me they could no longer get me financed at the rate I agreed to because I told the people who were trying to finance me I want working any longer. They told me I should have lied. Also the finance manager said if I didn’t accept the higher rate I could go to jail. I just wanted out of this deal but they were unwilling to give me back my car that I traded in and take their peice of crap back! So I’m stuck with this and a much higher rate. STAY AWAY FROM MARTIN CHEVROLET.!! It even rhymes. And i live in California now. I didn’t at the time. The finance manager was sam. Just trust me and save yourself some trouble.

I only give this 1 star to the shuttle driver and cashier. Everything else that I went through with the service department at Martin Chevy was a nightmare. Do not take your car here. Drive out to Schaumburg or Libertyville.
When I first spoke with Ralph he had an attitude right from the start. I wish I walked away than, but being this is my only car I was desperate. Ralph told me he would call me in 2 hours with the problem and the costs of repairs. I didn’t get a call from Ralph until 10 AM the next day.
After a 2 day repair…
My car was in my garage no more than 4 hours until I noticed that Martin Chevy made my problems worse. My car had a very bad gas leak this time. (Still getting the gas smell out of my house, thanks a lot chevy, my kids have to breath gas fumes because of your techs)
I dropped my car off with Ralph (10AM) and was told I will hear back from him in 2 hours. I didn’t hear back from him until 6 PM! To make things even worse, he never bothered to call me when my car was finished. I had to call them. I had to. Really?
This entire nightmare would have been slightly better if they gave me a freaking rental car. I saw nothing but complaints about Ralph in earlier comments, how the guy still has a job is beyond me and management must not care. The «free car wash» is as good as leaving your car out in the rain. If you have to take your car to this location, make sure you ask for Tom, he seemed the nicest and most likely the smartest of the three reps.
Instead of spending the money on expanding your building why not use that money to hire techs that can actually fix something? OR on rental cars for your customers

I just wanted to say Thank you so much for all that you and your team did to help my mother in law. I know it wasn’t an easy task, Thanks to Dan and Rob (and the team), it was easy and enjoyable. We have been beyond happy with every purchase that we have made and I can honestly say Martin Chevy goes above and beyond which is not common these days. We always feel like part of a family the second we walk through the door! This is the second vehicle we have purchased from Martin Chevrolet ourselves, and my company has purchased two other vehicles from the Martin Team as well. All have been great experiences.
Thanks again to you and your outstanding team!

This review is based on my experiences with the service department.
Pros:
Fairly consistent on wait time and being ready when promised
Usually get a free car wash
Waiting area is clean, spacious and has free coffee, water, popcorn and Wifi
Cons:
Sometimes I question the free car wash, my car has come back and looks pretty dirty
Pricey, but it’s a dealership service department. They usually are.
LIED about completing services and checking on multi point check system.
LIES. I’m pretty ticked about the lying.
Want to know more? Keep reading my lengthy story…
I’m not going back. I’ve been going to Martin Chevrolet to service my Traverse for about two years. My prior visit in December 2013 put my hackles up, but today’s visit in March 2014 was the final straw.
In December during my oil change I asked if they could check my wipers especially the back one because it was super streaky. They said it was fine, they noticed no streaks. Ok, if you say so. A week later the rubber part starts to break off. It was just a corner so I trimmed it off and figure I could last until my next oil change, no biggie. But if they had checked it, wouldn’t THEY have noticed? hmmm, fishy…
Don’t lie to my face and say you’ve done everything to make sure my car is running properly. Especially when I’ve asked for particular services to be done and then also ask you if everything was okay after the service job. This is was Ralph the service advisor did to me today. My requests were simple today: oil change, wiper change, find out why my turn signal is doing the rapid blinking thing (very diagnostic terminology I know), and an estimate to replace my cracked side view mirror. He also recommended the air filter be replaced since it was due. He says he’ll have it washed after the service. Okay, thanks.
Once Ralph returns to tell me the car is ready is when the problems rear their ugly head. He says they’ve changed oil, air filter, wipers. Everything is copacetic. I ask about the turn signal issue. He says, «Oh, there’s absolutely nothing wrong. We checked, it’s fine.» «Really? But I thought the rapid blinking meant something was out or something.» «We checked, everything looks great.» Okay, I go to pay at the cashier. I go to my car and check the things I’ve asked about, especially after my last visit in December. The rear wiper has not been changed. The rubber had finally peeled off last week so it is pretty obvious. Also I tried the blinker and checked my lights. Sure enough, the rear light was burnt out. Really, Ralph, you checked???
They also didn’t wash my car but had taken off the antennae and left it my passenger seat. I went in to ask the cashier lady about the antennae and also told her my concerns about the turn signal, wiper blade and wash. She was super helpful and replaced my antennae herself. And also called up the service dept to ask about the other things. The wash was not completed because of my broken mirror. That wasn’t a big concern, but you could have told me. And apparently they told her they hadn’t changed the rear wiper because it wasn’t needed. REALLY??? The rubber part was gone. Shady! I told her that rubber part had peeled off and she relayed the message. A porter came and got my keys and took the car to the back.
They replaced the signal bulb for free, but I was still charged for the rear wiper blade. Also, when Ralph came back to tell me it was ready, he was sure to mention that they changed the bulb for free, but made no effort apologize for lying to me or for the extra 40 minute wait.
this review can also be seen on google.

My neighbor bought his Chevy from the Martin Chevrolet group in the summer and told me what a great price he got there, and it was well worth the drive from Palatine to get a good deal. I am a skeptic and I don’t listen to other people or their experiences generally. I looked into it myself and did the research.
I found Martin Chevrolet’s online price they advertised on the 2014 Malibu to be the REAL PRICE. Online I found another dealer that had a lower online price, but when I went in to buy the car, I found out the other Chevy dealer based that price on EVERY incentive available — including three that I wasn’t eligible for (I was not a recent college grad, a first time buyer, nor a military veteran).
Martin’s price was the best I could find, and I looked. My sales rep Rob was VERY knowledgeable about the different cars, different models and different promotions going on. At my local Chevy dealer in Palatine the sales rep told me the little battery in the back of the Malibu was the battery for the entire car, which I didn’t believe — -and boy did he look confused when we popped the hood and saw the regular car battery under the hood! I asked Rob about the little battery in the trunk of the Malibu and he told me that it was to keep the car’s accessories going when you stop at a red light and the Malibu goes into economy mode and the engine stops. The little battery runs your accessories and immediately recharges when you resume driving. His actual knowledge of the car and it’s features — -along with the price — -sold me and I bought my 2014 Malibu on the spot!
Not only the great price and knowledgeable sales staff (it is HUGE to know your product when you are selling!), but I found out that I will be getting FREE oil changes for life at the Martin Chevrolet dealership for buying my car there. Over the life of an average car that will be another thousand dollars or more.
For the first time in my life I drove off a car lot NOT feeling like I got ripped off or taken for a ride. Rob and the Martin Chevrolet family made my car buying experience a good one. Thank you!

Seems like another reviewer had same service issues I did:
— car left dirty after service… grease on door and carpet.
— car parked on other side of lot and staff confusion as to where it was
— I swear they cracked my front windshield… I would have noticed it driving during the day and on my trip to dealership.
For the hassle factor, I’ll go elsewhere for service.