Douglas Automotive

I’ve been here several times for oil changes, tire repairs, and so forth. They are truly «Service with Integrity”– I trust them not to rip me off! Sadly, this is not usually the case when a woman goes to a car repair shop. Other places will add on things you don’t need, but Douglas is fair and honest.

Very thankful to Ty and Paul for their help! Broke down all the details and share the information I needed to know. Great conversations with them, made sure I had all I needed and was well taken care of.

I came in at 8 am and by 09:30 they were done with the work needed and I was on my way. They did look at an issue that needs attention and we agreed I would make another appointment.

Our 2^nd time at Douglas, this time with our van. They corrected a bunch of stuff overlooked by our previous go-​to shop. They are not inexpensive, but I’d rather pay for quality 1x (they have a 3 year 36 000 mile warranty) than a cheap repair many times.
Good Job Guys.

Stunned by the exceptional customer service! I always think shady when I think of any automotive establishment. So when my Lexus broke down I cringed thinking what the cost to repair it would be and what shadiness I would encounter my first visit to Douglas. I was blown away by their immediate customer service and professionalism. They gave me a very fair price to repair my vehicle. I came to find out the problem with my car was still covered under a Lexus dealer warranty and chose to Have the car towed to the dealership for repair. I was ready to pay a hefty amount for the time Douglas spent examining my car, however they told me I owed them nothing and hoped I would return to them in the future if I needed anything serviced with my vehicle. DONE! They won my business and I will be taking all of my cars there for any future work needed and all our oil changes. After raving about them to neighbors, I’ve learned just how many people already know about their great service and honesty. Thanks again Douglas!

The Douglas crew replaced my dead car battery and did a full inspection same-​day. They even drove me to work!

A good place to have your car serviced. Very qualified…

Slow and expensive but made my 96 saturn like new in the end. Ima go back to Ron’s tho in the future

Not your typical mechanic shop. Very good customer service run by honest folks. They make you aware of issues with your vehicle but also tell you how much time you have on the life of the worn part (s) whereas most places would never let you out the door without using scare tactics to close the sale.

I recently moved to the area and Douglas Auto came highly recommended. I just needed an oil change, but I wanted to establish a relationship with a local mechanic. The guys at Douglas were thorough and efficient. Their «report card» for my car gave me a great deal of peace. Added bonus was the pleasant, clean waiting area! I’ll go back for sure!

Our family gas been trusting them for decades. They gave helped us repair many vehicles and also steered us away from used cars we were investigating purchasing. On time, on budget, clean friendly service every single time. They are the «Best of the Fox» for many reasons. They are great also about helping you know when things are needing repair and things are coming soon.

Very friendly and attentive service with excellent communication. They do «shake-​down» your car and let you everything they find, but don’t push additional services too much. Very open and honest conversation about what’s needed.
They are are on the expensive side but I felt comfortable with them.

I was hearing a weird noise in my Subaru engine, i decided to take it here it looked like a honest place. They had to have my car overnight because they could not diagnose the car because it was «too hot». I said ok, they couldn’t figure out what was so the took it to Barrington. They still did not really know what was wrong, but was more than certain my engine had rod knocking and I have to get a new one. They charged me over 300 dollars to tell me my engine was bad… You can imagine how I felt at that time. I say don’t waste your time here unless your willing to be overcharged a ridiculous amount of money.

What rare find indeed for a Full Service Automotive and Tire Shop. I had issues with a Big Box stores handling of problems I was having with my son’s Michelin tires. I happened to stop in Douglas to see what they could do to resolve my issue. Well I am so glad I did go inside! They worked with on price for a new set of Michelin Defender tires and will take care of dealing with Michelin. I was very impressed when Doug, the owner got involved himself. That says a lot to me when the owner is hands on in his business! All of my questions were answered in a professional manor and I even learned quite a bit more about tires when I left. Sales staff was extremely friendly and kept me informed on status of work being performed while I waited in Douglas’s waiting area. Great Hot coffee and cool beverages I must say made the wait pleasurable. Excellent service, very knowledgeable mechanics. I highly recommend Douglas automotive and will be back for all my tire and car repair needs, Thank You Doug and your staff!

Great and honest service. Very nice people to work with. If you are hoping to find that one auto repair place you can trust, call these guys.

After being clients of the Douglas in Barrington for years, a move to Cary prompted me to try out the Douglas in Crystal Lake. I was hesitant, but convinced myself to save the mileage because it’s the same darn thing. It seems as if it’s always an emergency when my car needs to be serviced and the Crystal Lake Douglas was just as awesome as the one in Barrington is. You can’t put a price on having a good, trustworthy mechanic. Luckily, now I have two.