Katlia Construction

We terminated our contract with Katlia after 6 months. No physical work was done in our house for the contracted renovation work over that entire period. Katlia refuses to provide a refund, despite specific provisions in the contract to do so.
We filed a complaint with the Better Business Bureau. Katlia responded to the complaint, but their reply referred solely to a different job and customer. We rejected their response, as allowed by the BBB, since it was irrelevant. To date, we have not heard from Katlia, nor have we received a refund. Below is the complaint we filed with the Better Business Bureau.
We contracted Katlia on June 20, 2015 to perform a bathroom remodel. Katlia estimated the job would take 5 days. We put down a $ 7000 deposit. The cost of the purchase of fixtures (e.g. semi-​custom cabinet and countertop, faucets, lighting, medicine cabinet) was NOT included in the contract. We were to purchase the fixtures, aided by a Katlia representative. In July, we met with Katlia project manager Nicole, who helped us chose fixtures at Studio 41. Nicole was supposed to send us a list of the selected items with their prices. We were to approve and then purchase the fixtures prior to the start of the project. We requested the list from Nicole several times, but never received it. In late September, we called Katlia, and were informed that Nicolle no longer worked there. Several weeks later, Katlia assigned us a new project manager, Marek. To this date, Marek has never produced the list of items to be ordered. Nonetheless, he kept telling us that everything was ready for the project. In mid Nov, we tentatively agreed to start the remodeling on 3 Dec 2015. In an email, we stipulated that all of the fixtures must be purchased and present before demolition began. Nov 30, Marek, again alleged that all fixtures were available. That was impossible since we had not signed off on, or purchased the fixtures (including a complex countertop that had to be manufactured). Marek pressed to begin the demolition on Dec 3. Katlia wanted to begin demolition before having the fixtures ordered. We refused. We lost confidence in Katlia’s credibility and its ability to finish the job in the estimated 5 days period. Nov 30 we cancelled the project, following the provisions in the contract. We contacted Katlia by phone and mail, and requested a refund. We cancelled the contract because of Katlia’s failure to provided services as contracted. Furthermore, the information they provided on availability of the fixtures was misleading. We received no demonstrable work product over 6 months.

The worst business ever!!! We placed our order for the three windows to be replaced in our dinning room back in August, it was supposed to take five weeks for the Windows to be ready, October came and the Windows are not ready, November came and the Windows are in the warehouse, the project manager is dishonest, somehow because we requested a Saturday installation from the very beginning, first the installation crew was not available, then the crew did not show up, then it was too snowy, then the forecast called for rain, and now it is too cold… The boss said he was trying to help with the situation and not available over the phone, the project manager said they need the temperature to warm up and they would come by noon, when I told him we have plans later this afternoon and he accused me that I did not inform him our plans… Really? Three Windows that are not supposed to take a whole day to be reserved, we have only blocked our Saturday’s for them week in and week out. Stay away from this business unless you want to play their game.

They are several weeks behind schedule on installation of Windows. I have contracted local lawyer Battaglia to litigate for a full refund and legal expenses.

I WOULD GIVE ZERO STARS IF I COULD!
I had a review out here previously. Not sure where it went. I hired Katila in January 2015 to remodel my bathroom and to do some updating to my kitchen. It is now 08/​26/​2015. My bathroom is still not done. Mind you this is a tiny bathroom. I had the tub removed and put in a walk in shower. It took months to complete. After it was completed there was a issue with the grout. Long story short, they are now re-​tiling the shower. They also need to fix the walls. The plasterboard is terrible. You can see every place where it was patched. It’s like they did not smooth or sand it before painting. Hopefully they will be taking care of this once the new tile is in. We are almost at 6 months for this tiny bathroom that should have not taken more than 3 weeks.
Now, let me get to the kitchen. I only wanted to add a few more cabinets and replace the counter add a dishwasher and some additional outlets. This also started in January. I still don’t have cabinets. After 3 suppliers, I am now being told that it will be 6 more weeks until the cabinets are ready. Makes me wonder how long it will take for the counter tops. I cannot tell you how disappointed I am in this company.
I will write more once the bathroom is complete.

We had an extensive kitchen renovation started by Katlia in September 2014 (we signed the contract in December 2013) and I am so disappointed to say it is still not complete! I have to say the quality of the work that was done is good. The workers know what they are doing and work hard. The biggest problem has been project management and communication — tons of delays and multiple, often conflicting reasons for the delays. Now we are stuck because Katlia says we ok’d a $ 13,000 overage on our cabinets. We had agreed to go $ 4 – 6,000 over budgeted amount to get the color we wanted but not &13,000! Katlia insists we did ok it but we were never given a copy of any agreement and — surprise — they could not locate a copy either. Unfortunately even though we asked 3 times for the cabinet invoice we did not receive a copy until after the cabinets were installed.
Since we raised this issue, communication from Katlia has all but stopped. They have left a huge pile of debris on our enclosed porch since January and another in our back yard. They installed the wrong window in November and have not changed it yet. Electrical installation that we have paid for has not been completed. We filed a complaint with the Better Business Bureau two weeks ago and so far the company has not responded to them yet. They have great marketing and a convincing sales pitch but I would strongly suggest anyone think twice before signing a contract with Katlia Construction.

My fiancé and I first contacted Katlia Construction because we saw their ad for a roofing special which they were running in the paper. We needed a new roof so we couldn’t pass up the idea of a free consultation with a home remodeling advisor. The office was very professional when I called to set the appointment. It took a day or so to schedule our free consultation because the office wanted both decision makers present. Once my fiancé and I were able to be home at the same time, they scheduled an advisor to come out and talk to us about our roofing options. The advisor was very knowledgeable and pointed out areas where we were actually losing money through our roof. One of these areas being that we didn’t have any attic insulation. He offered to price out both the roof, and the attic insulation for us. He was very thorough in taking measurements of both our roof and our attic. He then pointed out that our gutters should also be replaced, as this is a standard when you get a new roof. We are new homeowners, and definitely consider our home an investment. So we asked him to also provide a price for gutters. He explained we should go with oversized downspouts to help get the water away from our house, and that we should definitely add a leaf protection system. It took a bit longer than expected to get the quote. However, once we received his proposal we were surprised at how detailed it was. He gave us pricing for each option, and while it was more pricey than we expected he also showed us on an energy chart how over the years this would save us money.
When it came time to project scheduling, the project manager contacted us to let us when the dumpster would be arriving. There were scheduling issues due to rain, but once the project day came we were surprised at how many roofers showed up. Roofing is a messy job, and the team at Katlia warned us of this. The roofing team did their best to protect our shrubbery and garden with plywood and tarps. The crew even went over our yard four times to collect any nails in the yard. Next up was our gutters, and the gutter team was very courteous and precise in their placement. Katlia sent in a different team for the insulation and we have already noticed a decrease in our electric bill!
Overall we were very pleased with the project and staff at Katlia. My now husband wants to use them for our master bathroom remodel next, and we can’t wait to work with their staff designer! We would recommend them to anyone looking to invest in their home.

1 star is even too much credit for this company. This company is a scam and will take your money, leaving you with a final product that is worth half the cost spent. I was shown a quality of work and materials that was nothing compared to what I was later told would be installed in my home. READ contract carefully and make sure to know the cost of supplies before they charge you triple. Wouldn’t recommend unless you enjoy spending way more money than you intend/​agree to.

It is unbelievable to me still to this day that there are such dishonest, shady businesses. I blame myself for being an honest trusting person. I didn’t read the contract thoroughly… my bad… but that doesnt mean you cheat someone out of 28k, take the first down payment and not keep in touch with me for 2 month’s after, start a job months after contract was signed, commit to finishing job in 6 – 8 weeks but actually finish in 10 months, ownwer screams at you for bringing to his attention that he completely measured wrong and was pissed that he was busted… was caught telling suppuliers to charge me more so he can pocket difference and thats just the first 4 months… dishonest horribly run contract services. I will say one thing… he knows how yo pick sub contractors. Those guys who actually DO the work… great people. So congratulations… you have one redeeming quality. .the ability to choose a good sub contractor. Your shady behavior will be the worst kind of karma. Have fun with that.