Crash 1 Collision Center

After being rear ended, the other driver’s insurance company (State Farm) recommended this place as being one of their local «preferred» shops. I called Crash 1 inquire over their experience with triple coat metallic paint as well as to get a feel for how they would stand behind their work. I spoke to Sharon in the office there and in addition to the paint, I asked how closely they are able to get body panel seams/​openings aligned to factory specs. She replied that was the first time anyone had ever asked her that question and she would inquire with the owner. She calls me back that afternoon and doesn’t answer my questions, but instead informs me they can’t help me because they are backlogged 3 – 4 months.
No way any repair shop is that booked. Not unless they are doing very high-​end custom work. With only two Unilocal reviews, they aren’t that busy or are really blowing people away with their work.
I had a friend call and act like he was in an accident and just needed his car fixed in a hurry. Oh, how that changes things. On speakerphone, I heard Sharon tell him they could take his car in on Monday (we called them on Friday, the day after I was told the months delay).
What it comes down to, in my opinion, is they don’t want tough, detail-​oriented work with a vehicle owner that wants a highest quality possible job. IF they had said we may not be able to meet my expectations, I would at least respect them for that honesty. But they lied. and for that, they get this review and warning to others.

Just had another customer that recently had her 2012 Hyundai Tucson repaired at Crash1. My customer M.L. raved about the work and the service she received, especially from Denise. She stopped in my Allstate office to pay a bill and could not say enough!

I just had an estimate done here and they were so friendly and nice! They really made me feel like they are really going to take care of me.
They provided me with a bunch of options since I will be paying for this out of pocket «$ 3000-​$ 4000». They also suggested some used parts and some new parts to keep my cost down. The estimator was great!
I really look forward to working with them!