Avis Rent A Car

I rent vehicles quite often for road trips, or just a weekend to make my car available for the kids to use. I have rented frrom all the local places depending on who has the best rates. Well, I used to anyway. My experiences have ranged from awful to average elsewhere, but convenience, flexability, and just plain personality & friendliness sets Avis-​Crystal Lake far above. I am now to the point where even if they are not the lowest rate I will pay the extra dollar or two a day for their accommodating & friendly service.
Jay & Linda are awesome!

I have rented cars from Jay and Linda in Crystal Lake for over 10 years and they are great! I have aways been impressed with the friendly customer service and they always find a car that I like. I probably rent cars 50+ days a year and unless I am out of town, Jay and Linda gets my business. While Avis is a good competitive rental car company, it is Crystal Lake’s service that keeps me coming back.
Way to go my friends!
Richard

While the rental car was great, what I had an issue with was the rudeness of the «owner», Jay. There was an extra charge put onto my card after I had turned in the car — I called to find out why — he said they wouldn’t have put on a charge and sent me to the toll number — it wasn’t them. I called him back and asked if he could just pull up my account and see what the charge was for. He explained what the charge was for — and then got very rude when I explained why the car looked late to them. He said, «What do you want me to do? I’m locked in after 48 hrs.» Granted — the late fee was my fault — but my gripe is how rude Jay got with me. This wasn’t his only rude comment, but the point is how horrible the customer service was to be «bullied» by a store «owner». There are better ways to handle questions.

I have been renting cars here for several years. The proprietors, Jay and Linda, are accommodating and pleasant. Living out in the NW suburbs, it’s a pain to have to go out to the airport to rent a car. I have rented cars from the other guys, not mentioning any names starts with an E, and even though they were mostly professional, they had no personality and service was SLOW. The CL Avis will get you in and out. with a smile :-)