The Nail Studio

I’ve been coming to the Nail Studio for years after repeatedly being disappointed at discount, walk-​in salons. Needless to say, this is my one and only nail spot. The no chip manicures are perfection and the pedicures are to die for!

I went there recently for a No Chip manicure and was really disappointed. The manicure was extremely rushed, there was NOTHING relaxing or pampering about it. She slopped the paint on, not even going all the way down to the cuticle so it looked like it was an old manicure from day 1. She had a hard time getting the polish to look good on one nail, so she kept putting more and more polish on it which left the nail looking lumpy and weird. On day 4 I noticed the edges were starting to wear off already! Plus 2 nails already have little chips on them. Maybe if she would have taken her time it would have been done correctly.
I have been there before and always left pretty happy — this was by far the worst experience I have had there.

I randomly tried The Nail Studio after one of their employees approached me with a discount card. After my first pedicure there, I was hooked! They have three different lengths of time for their pedicures. The most expensive one gives you a super long leg massage. I have never been to a nail studio that actually took the time to give a quality leg rub. The prices are higher than typical nail salons, but I feel that it’s worth it because the service is so much better than other places in the area.
Most of the time I scheduled my appointments with the owner because I really liked her work, but have tried others and they were good as well. Conversations were always great. They always remembered me when I came in and it felt like I made actual friends! Sadly, I moved and don’t go there anymore. I wish I could have taken the salon with me. Excellent service, comfortable atmosphere, and friendly employees. I highly recommend The Nail Studio!

After reading the two glowing reviews, I was very optimistic and excited about scheduling an appointment. I was also thrilled that there was a July special because trying out a new nail salon that’s more expensive is sometimes a gamble.
The location is quaint and the staff are very friendly.
What I found sourly disappointing were the following:
The mani was done before pedi. Perhaps this is trivial, but the whole purpose of going to the nail salon is to relax. Starting off with a foot soak is IMO the best way to do that.
My manicure was awful. I hate using that word, but it really was! It was extremely rushed. My hands didn’t soak. My cuticles were roughly trimmed and my finger nails weren’t all uniform. I can tolerate some nails that are longer or shorter then others, but the shape of each nail should be consistent. Anyway, I overlooked all of that, because my nail tech was just so gosh darn friendly that I still wanted to give her a try.
When I got to my pedi, I realized that I hadn’t rolled my pants legs up. I’m use to getting a pedicure first, soI hadn’t intially worried about my pants or ruining my manicure.
SO…with freshly painted nails, I had to struggle and attempt to roll my pants legs up just to soak my feet. My nail tech didn’t even offer to help. The inevitable happened next. Every single finger nail was ruined. I became immediately frustrated. Mainly because, if this WERE a higher end salon, the tech should have offered to help me, instead of watching me ruin my nails.
After I managed to get my feet into the pedicure tub, the tech started to take off the messed up polish. However, the cotton ball left all those stray hairs. The tech ignored that and just painted over the cotton ball hair and all. THAT put me over the edge. The work was at best decent to begin with, but, that was unbearable and really lacked professionalism. I HAD to point out how bad my nails looked in order to get her to remove the polish again. What a MESS!
The caliber of quality simply doesn’t match the price at this nail salon. Who trained this girl? I left before having my pedicure done. I managed to leave a small tip and paid in full for the manicure.
I definitely don’t recommend this nail salon. I’m more than willing to pay for quality, but if I can barely stomach the manicure, there is no way I’m ever going to return.
So, the search continues.
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Update 2÷11÷2014
You would think that the salon owner would have reached out at the very least. This always speaks volumes about a business and their desire to give great customer satisfaction.
I understand that Unilocal reviews can often seem unfair. However, every business owner has the opportunity to right a wrong. If they don’t care, well, they simply reap what they sow. Business may not slow down based off of one review, but it definitely impacts the way new business is acquired. Shame, because NWI isn’t that big of a place.

I really love the rock star manicure, but not the false advertisement. I received a special via email and after leaving the shop I realized she didn’t give me that price. I called the shop left my name and email no answer… not very professional.

Great service and wonderful staff. I purchased the «Ultimate Pedi Indulgence». Not only do my feet look pretty, but they feel great too. Thank you, Megan! I already have my next appointment scheduled.