Appliance Master

They changed the thermostat on my fridge. I panicked and called office when I saw temp wasn’t fixed in a couple hours. I left a vm & owner called right back and explained it takes 24 hours. Problem was fixed and ultimately I’m a satisfied customer.

I called Appliance Master on Thursday evening and they were able to schedule a Saturday morning appointment for my leaking washer (super convenient!). The woman on the phone was friendly and explained that there was a $ 69 diagnostic fee which would be waived if we chose to go forward and repair the appliance. Then the fee would just be the cost of parts and labor.
Our repair guy, Randy was friendly and professional and called 15 minutes before he was about to arrive. Sometimes people have a tough time finding my house, but Randy found it just fine. The repair was done quickly and at a fair price. I would use Appliance Master agian

Appliance Master sent out a guy this morning to check our washing machine. «Between 9 and 12» turned out to be 9:30 — not bad! The bad news for us, which we saw coming, is that our machine is toast and not worth the cost of repair. The good news was that Appliance Master was friendly, not sketchy, and honest enough to just tell us, «You really should just buy a new unit.» Thank you, Appliance Master, for not trying to squeeze out the sale. Also, their house call cost was really reasonable — about half of what I had to pay a month ago for an A/​C repair. Their web site has a $ 10 coupon too! All around, Appliance Master was great and I’ll be turning to then if/​when I need any such services again.