Danny’s Appliance Sales

Just disappointed, after buying a refrigerator and gas cooker, I had to call them to come fix the knob on the gas cooker several times before warranty was over. after the 90 days they want me to pay to get the same problem fixed. I encountered another problem with the bake part of the gas cooker, the first time I used it the coil in the oven burnt out. I called and of course it was past 90 days so warranty no longer covers again. you will think they would work something out with you. but no the manager was so stuck on the 79 dollars fee.

I went into panic mode when my washing machine stopped spinning, rinsing, and draining so I called Danny’s and prayed that this was a decent appliance repair service. I quickly booked an appointment and everything turned out great! Washing machine all fixed.
Pro’s
–They have a website where you can print a $ 20 discount off repair services.
–They called a day ahead to tell me when to expect the technician.
–The technician was on time.
–Technician explained the repair to me and showed me the worn part.
–Technician replaced the part lickety-​split!
— I did not feel cheated or ripped off!

I was quite happy with the service call that I had for my dryer. Called on a Friday & they were able to schedule for Sunday. The technician was great & friendly. My diagnosis was confirmed of it being a belt… not wanting to futz with a gas dryer, more than happy to pay to have it taken care of. Technician was on time in the window provided, quick and all in all took about 25 minutes to complete. Very satisfied.

After speaking with the owner, who was very honest and upfront, I ended up getting my delivery fee refunded since my washing machine had not been delivered on time. He even extended the warranty on the washer for a year, which was great and I am very happy that we could resolve this problem. Afterwards, I had them come do a repair on a flextube for a gas stove too, and the price was reasonable and they came right on time to do the work.

Called to have them come repair my 1 yr old Bosch dishwasher which wasn’t draining and cycle was too long. Showed up on time and within 5 seconds gave me a diagnosis. I did what he said (ran HE cleaner through it) and it was running perfectly within 2 hours. Technician was very friendly, thorough with paperwork and SO efficient. I’ll definitely use them for any needed future repairs.

Avoid like the plague. If you are considering hiring them to do an appliance repair then look elsewhere. The business model is based on charging you $ 79 for a service visit (every extra appliance they touch is $ 45 on top of that) then presenting you with an exorbitant price for repair. If you decline (as you should if you have any sense) they still keep that $ 79 that they get for spending 15 minutes on site.
Case in point: Asked for $ 175 for replacing dryer thermal cut off which cost around $ 27 for that model. They also wanted to get $ 500 for replacing control board in a $ 600 LG stove (I looked it up afterwards, it’s an $ 85 part).

Bought a stove from Best Buy and apparently Dannys Appliance is their installer. The installers were prompt and professional. taking great care in not scratching the hardwoods. The guys did a great job, considering my galley kitchen is very tight.

Danny’s appliance was hired to install three sets of brand new washers and dryers in Providence, RI. One set needed to be stacked using a stacking kit provided by the manufacturer. The units were to be installed in a small room built to fit the stacked units. Danny’s did a terrible job, damaged the machines and stacked them incorrectly. The washing machine is horribly scratched and protrudes into the door way so that the door cannot be closed. The dryer sits on top set back several inches from the front edge of the washing machine that it is sitting on. When I contacted them to have them come back and stack the units correctly, they flat out refused giving bogus excuses in an attempt to blame a contractor and/​or my wife. I would never use them again. By the way, the quoted one price and attempted to charge more after doing a terrible job.

Dann’ys Appliance has been great to me every time I’ve reached out to them. I own a multi-​family property in providence and between 4 units I often need a new washer or a new fridge, etc etc. So far they’ve been great in helping me with these needs for my property. I have to say more than anything though I’ve been so grateful of their customer service and flexibilty with their customers. I’m often traveling for work and rarely in the area to attend to my place. They were more than accomodating with me, texting me photos of fridges or washers to me while I traveled and allowed me to then purchase a machine over the phone and arrange for delivery all without even having to go into their store!
As a property manager this is BEYOND convenient! Many companies now a days suck at customer services and are all about the dollars. Dany’s actually worked with me in a way that has made me a loyal customer to them. Great customer service, affordable appliances for those on a limited budget and dependable. Couldn’t be more happy with my experiences with them!

Update. I was recently contacted by the owner, Joe and he settled everything for me and came to a solution I was very happy with. This is a tough business to be in it seems. People are generally in a bad mood in the first place when they have to call a repairman because of a broken appliance. But make sure to contact Joe directly if you feel like you aren’t getting taken care of by these guys. They really try to make the appointments convenient to your schedule. Ultimately I’m satisfied with my experience with Danny’s appliance and would purchase from them again. They definitely have the best prices on preowned units.

These people have absolutely no clue as to what they are doing. Came to «install» a washer and dryer. Tracked mud through the house and damaged a couple carpets to start off with. Then, the guys were here for two hours, and couldn’t, for the life of them, figure out how to even turn the main water line off. My personal favorite part was when they told me that when my husband got home, he would have to finish installing the hoses with a wrench, and would have to figure out how to do the hot water because they couldn’t figure it out/​just couldn’t do it. Then they left. Ridiculously unprofessional. If I hire someone to do a job, they need to at least finish it. I do not pay people to tell me that my husband needs to finish a half-​assed job. My son, who doesn’t even live here year round, and has never done a repair in our house in his life, went downstairs, was able to turn the water off, AND figure out the hot water in a couple minutes. My conclusion? These guys are horrible. They have no clue what they are doing, and a teenager that knows nothing about appliances was able to do more in 2 minutes than what these «technicians» were able to do in two hours!

I have been at my rental apartment for almost 2 years. And I have had to have Danny’s Appliance come out and replace my refrigerator on four separate occasions. I don’t know whether it’s my landlord who requests it or the company itself but I keep getting old and outdated (grandma’s house from down south style) refrigerator appliances. I would never go with this company on my own. I find that the techs that come out sometimes very passive and the phone person very rude.
They do respond very quickly, that I must give to them, but as far as the quality of the merchandise that they provided to me in the past… it’s all been used, has broken parts inside (like no second shelf in the door or freezer) refurbished, restored and basically all crap! They don’t even last very long as you can see by how many I’ve had in such a short period of time.
I’m sure I’ll get a response from the owners or managers like everyone else has and that’s fine. But my experience is my experience and you cannot censor that!

I had a great experience with Danny’s Appliance. They repaired a refrigerator for me. They were able to come out the day after I called and diagnosed the problem. Within 3 days the part needed was ordered, delivered, and the repair was complete. Great service technician and everyone I dealt with was super friendly

They overcharge and charge you for «travel» to and from the job from Providence, even if they were in the next town over! They claim to have over 200 items in their trucks but don’t be surprised if they don’t have the item you need and have to come back. Their total estimate of time on the job was well over half of what they told me at the time of their first visit.
After their first visit they said they would have to come back with the part and the job would take over 3 hours between both visits. Not knowing, I signed the” work agreement”, and after they left the second time they were in my house for just over an hour between both visits (some of that time on the phone with the company).
When I reached out to ask for an adjustment to my bill, I was told essentially that I signed the work agreement at the 1^st visit, so sorry but no.
I paid close to $ 300 for a part that costs around $ 40 and the rest of the fee was «labor and travel and administrative costs ordering the apart».
And by the way, delinting a dryer is an additional $ 70 (vacuuming all the lint in the dryer) .Tech was a nice guy, but not worth going to this company based on the above experience and lame response when I asked for an adjustment to my invoice. Very disappointed.

Danny’s appliances is simply best in the business. I own rental property and have high demand for quick turn around. Danny’s has always maintained professional and quick service. They also specialize in older units that are hard to source parts on