Quaker Steak & Lube

Three weekends ago I have received some of the worst service I have ever had in my life. I want to make note that the waitresses and servers were not at all to blame. The management is clearly the issue here. Food was adequate, however the wait was not. My family and I did not appreciate having to wait over 40 minutes for our food, while being told «it will just be a few more minutes. On top of this the manager was clearly too busy smoking and making inappropriate gestures to the staff members as well. Absolutely outlandish behavior for someone who is in a management position. After eating I tipped the young lady who served us and asked for the manager and told him that I will never bring my family to the establishment again due to his sly and sluggish management and to have a good night.

I wish I was able to give this zero stars. Went there the other weekend with some friends and was NOT satisfied. The food took forever to arrive and when it did it was cold. The waitress was kind and apologetic and I didn’t want to take it out on her because it was clear she was overwhelmed with tables. I asked for the manager and she went to get him. I saw her talk to him and gesture at the table. I waited 30 minutes while I watched him stand at the bar and flirt with the waitresses walking by. I never did speak to him but learned his name is Kevin. Very unprofessional and I will not be going back.

Great food but couldn’t believe that I saw a pregnant waitress rearranging tables while the manager or supervisor was out front smoking

Came here for dinner tonight and I liked this location just as much if not more than the one in Robinson. They were surprisingly not crowded for a Friday night so there was no wait (score!). Our server was very friendly and got our drinks and food out very fast. I got the boneless wings and fries and my boyfriend decided to go for something different and try the steak… it was delicious, who would have thought?!? My wings as always were good i went for the original bbq sauce this time, can’t go wrong with a classic.
The only problem I had with the visit was that it was freezing in the dining room, it’s January guys I think you can turn the air conditioner off now.

Horrible service, there is nothing worth going to this place other than possibly happy hour, you’ll have to find a table and put chairs together to sit yourself (no host to assist), you’ll have to wait over 10 min to a server to show up unless you walk to the bar and open a tab then come back to your table, which that’s exactly what we did. Bartenders inattentive as well and when you ask for a manager «Stella» (that’s her name) it’s as pointless and rude as every single employee there.

I really enjoy coming to QSL. If you ask, they do have gluten-​free options and the wait staff seems to be very patient and attentive, as a whole. This is one of the few places I can bring my mother to in the entire county (she has celiac disease).
Like others here, I love the atmosphere, both inside and out (I’m a guy in my early 20s who wants to design car interiors– come on!) It’s very unique and very inviting. It’s not embarrassing to bring friends here.
I love, love, love the lunch buffet, but I wish it lasted longer. I think it goes from 11:30−1. There is always a good selection at the buffet, everything is hot, and the layout is somewhat logical. Sometimes the food gets a bit dry, but that’s understandable. It comes complete with salad, soup, and dessert, and it won’t break the bank if you get a drink with it and add in a tip. When I don’t get the buffet, I usually get a burger and I don’t have any complaints there.
My only gripe is the chairs inside– very, very uncomfortable. I’m not a big guy, but I just find these chairs very small.
I’d definitely recommend this place!

Poor customer service, rude staff, & just an overall bad impression for an out of towner like myself.

Decent happy hour prices, but from a service perspective they have some growing to do. They simply are inattentive; perhaps because the bartenders are staffed too thinly. It took me 15 minutes to get acknowlwdged last night. There is a male employee who stands behind the bar and serves only a few people in a limited span of the bar.

If I could give it a zero to emphasize how quickly you should pass it by, I would have. Here’s what I look for in wings; meaty, decent sized wings, properly cooked and well sauced — not much to ask, right — pretty basic. My two sons and I went here on a Sunday afternoon — no sporting events or other things going on to make the place crowded, so no reason for the food we got. We ordered three dozen wings — each with a different sauce.
The size of the wings was so small as to be laughable. You’ll think I’m joking, but the drumstick wings were no bigger than the size of my finger, from finger tip to the knuckle — VERY SMALL! As for meaty… I think there would probably be more meat on a pigeon wing than on one of these poor things. A real disappointment. Let me give you a comparison — I stayed at the JW Marriott in Indianapolis a few weeks after the Quaker Stake experience and ordered the wings through room service. The wings at the MARRIOTT IN INDY were infinitely meter, bigger and better tasting than the joint billing itself as «The Best Wings in America.»
So, how about the preparation of the wings at Quaker Stake — well… the wings were SO overcooked that they were dry and leathery — all three dozen. My boys are young (12 and 14 y.o. so you know they’ll eat almost anything) — my boys wouldn’t even finish the wings, that’s how bad they were.
The sauce on the wings — mediocre at best, but overall, passable, had the wings been large, meaty and decently prepared.
Keep in mind — all of this set me back over $ 60 by the time you add sodas and iced tea.
At the end of it all, I’ll never go back and strongly suggest you pass it by — the place is treading on its reputation from decades gone by, its name recognition, its décor and not much else.
PASS IT BY.

It’s the best large chain wing place around. Lots of sauces to try but keeping it simple is always the best bet. I usually get wings but tried the lunch buffet once, bad idea. Maybe eating inside a garage isn’t appealing to me. Still awesome wings and great beer specials IF you can get the bartenders attention. Good place to go with your boys and be patient. It still shocks me how it’s allowed for employees to be on the phone so much at work. Kinda sad this place used to be 5 stars any day of the week.

I used to Love this place… !
But sadly, it is going downhill. I have visited 3 times in the last six months to be sure I wasn’t mistaken on the poor quality my experiences.
Hope the current staff don’t get jobs at the surrounding restaurants I frequent, cause they will go downhill too.
They now WEIGH the wings. So when ordering 6, means you will get 5 small ones.
The female staff were be too busy flirting with the young males to properly check on refills and follow up on your orders. The wings seem overcooked. Like they cooked enough of them to handle a crowd, but then they sat around and got cold, so they threw them back in the fryer, but then cooled off too fast and then were put into cold sauce. Just not the way it should work. Got rid of good menu items. The leadership seemed disinterested in the negative feedback at the time as if it was the ownerships fault on the poor management of the restaurant so they don’t care that the customer is not happy.
Oh well attitude. If I have the chance to try other locations, I will be very careful in the ones I choose. Good Luck there. You used to be the best.
I did their survey too, not to get $ 5 off my next visit, cause I won’t go back until i hear from friends that they have improved.

Haven’t been here since college days, thought I’d give it another try… worst mistake. It started out well with the mozzarella sticks, they actually were good. Then came the over fried micro wings, I know the menu states jumbo, but that was not the case here. Next was the Q burger, their feature burger. Let me just say, my 5 yr old daughter has received a bigger burger in her children’s menu at other establishments. I questioned the waitress if this was for real and she said they take a meatball and smash it. Really… definitely not worth 7 bucks for meatball, a bun and a few frys. They really need to take a little more pride in what they are serving.

Tried their golden garlic wings. I expected it’s better taste but it’s OK… pricing is also OK. They were little bit busy so service kind of slow.

Very good service and good wings! I got the boneless wing salad and my husband got the hot barbecue wings. Chocolate stout cake for desert was ok. The loaded fries were excellent!

Went there recently after not going for many years. I tried the chicken tenders dinner with fries and cole slaw. It came with some sort of thai chili sauce which was mediocre at best. I thought it would be a thinner sauce, when in reality it was a thick, creamy sauce that seemed to just make the already heavily breaded and fried chicken tenders even heavier. The chicken tenders were, as I previously mentioned, heavily breaded with a peppery flour coating and fried. The chicken itself was pretty good, but the breading was just too much. The cole slaw was your typical bar/​restaurant cole slaw.
The service was great with quick service, attentive waitress, and clean environment.
I would definitely go back but would probably stick with what they are known best for and get wings.

Composite.
I have been to this place twice. A fun visual motif. Spacious. Service was fine and plentiful (unlike the places where one really cannot find a staff person for 20 minutes — no names…). Hamburgers, sandwiches, naches — all fine. Most recent visit about a year ago so if things have changes (per the other reviews) … Parking off street excellent. This is just a fast food place with a visual twist. Not a place to take a «foodie» sensitive person.
f8 and be there.

Not sure what happened with this place… It used to be a religion.
Its been a few years since I’ve been here and it’s not like I remember. I’m not sure if my standard has changed or they went downhill. Judging by half or ¼ the clientele on a Friday it’s probably going downhill.
Almost everyone’s wings were cold and if they weren’t cold the put cold sauce on the wings and it made them cold. Then you dip them in cold ranch. Not only were out wings cold they were over-​cooked. It’s pretty sad when your one trick is to make good wings and you can’t pull this off. The cherry on top was the flat beer the bartender sent out. I could tell as soon as it hit the table, it looked like water.
I had a whole mix of people with us, some know about good cooking and some are happy with bar food. We all agreed that our meal was not worth returning. Good luck QSL.

Great place for wings and the onion rings are the best. Never had a bad meal there, and always try to have some wings there whenever I am in town. Nice to see the bar opened up in nice weather and everyone enjoying the weather.

First time comer… pretty delicious food, good beer, plenty of activity… This place is fun… Service is pretty par, especially whenever the focus sways over to the bar at the end of the night. I liked the wings plenty of sauce choices. next time I’ll try a steak burger.

My experience at this Quaker Steak & Lube was pretty underwhelming. My coworkers and I kept things pretty simple — beer and some appetizers. However, our waitress brought me a beer that I did not order, and friends of mine did not receive their beverages. She also took a very long time to take our appetizer orders and brought a coworker of mine the incorrect check. Essentially, I think her issue was that she preferred flirting with some guys two tables away from us rather than being a good waitress to everyone else sitting in her area. Our appetizers were OK… Four of us shared four different appetizers. My favorite was the nachos, but the ingredients in all of the items were obviously very low quality.