Starbucks

Took forever to get my item, they cater to the drive thru. I wouldn’t stop here again.

The girl at the window told me I looked sleepy, which upset me because i’ve been getting told that my entire life. She recovered by telling me my eyes were also beautiful. I suspect she was lying, but it made me feel good anyway. Coffee was decent.

Love the Steele and energy of this Starbucks. Parking lot runs to capacity. Wifi is not yet Google supported. So expected speeds of 46 or less. Sigh. Being a newer style you would hope they got it wired up to modern fast standards. Staff super friendly.

Not the Starbucks I’m use to. Pretty rude staff from ordering to picking up my items.

I am the epitome of the Starbucks customer. This is the slowest most inefficient Starbucks I have ever been too and that says a lot. 8 people behind the counter and They’ve yet to get my drink correct. 5 shot Americana. Not brain science. Half and half empty and no coffee stirrers. They forgot to order them. The coffee place. Yiiii this place needs a new manager and by the way this is a new Starbucks. Really

Office District Management should check employees who work in this location. People who work here are extremely RUDE! They have attitude and not friendly at all compare to all other Starbucks I’ve been too. Unfortunately this is the closest Starbucks by my work and considering I only get 10 mins break to grab a drink, I have no choice but to deal with employees from this location. Starbucks have to reconsider replacing all the employees here in this location, words can’t describe how Rude most of the people that works here, they can’t even get a simple order right, I experience that a couple of time and it was very inconvenient to rush back to work and realizing they either miss an order or handed me the wrong order. Customers beware! If you don’t want your morning/​day to be ruin, at all cost AVOID this location!!!

I usually don’t leave reviews and this is the first time they have gotten my order wrong. It was the way they remade my drink that got me a little upset.
I was ordering in the drive thru and I know for sure I said, «tall iced white mocha» I make sure to say the size and if it is hot or cold first b/​c I suppose that’s the correct way to order. I got to the window and they gave me my pastry, and then secondly my drink. I saw this it was a hot drink and I let her know that it was iced. She was taking another other so I get that she is multitasking and found it a little frustrating that I said that. She said, «oh it wasn’t in your order, we have to remake it» I found it strange that they got my order wrong considering she repeated my order to me. I know for a fact I said iced… I work in a drive thru too so I know how annoying this can be when customers say that they said something but they really said something else, but I KNOW what I said. I get if she was frustrated b/​c Starbucks is always busy; there are usually long lines in the drive thru. So when they remade my drink, and she handed it out to me. I so surprised b/​c it did not look like a white mocha. I didn’t want to say anything else b/​c I felt like I was already being annoying when they had to remake my drink and I know they have to get customers in and out of the drive thru at a certain speed. I understand, but I was so upset. I felt like they half assed my new drink or even use someone else’s pre-​made drink and put a little bit of white mocha. I don’t know why I was so disappointed enough to leave a review. It just really bothered me for some reason…

This location needs a thorough sanitation course on cleanliness. Disgusting restrooms and lobby. I went to Yum Yum Doughnuts next door.

The Hubby called to order a travel box of coffee and asked if it would be ready in an hour. Ok. So he gets there before work and what? It’s not ready. He ended up cutting it really close to clock into work. Next time, he going to a different Starbucks.

First time here at this location. cashiers were nice but the barista was very rude. My drink was made wrong and when I told him I got an attitude like it was somehow fault. He was also rude to another customers, you can clearly see he was in a bad mood. I’m use to cheerfulness when I go to starbucks. Don’t think I’ll be coming to this location again.

A new Starbucks location close to home… Definitely a lot bigger than most Starbucks I’ve been to in the area and I really welcome it. There is a bunch of seating both indoors and outdoors. No more worries about not getting a seat if you come to this location! The down side? It certainly doesn’t have the charm that the Starbucks at Downtown Covina has…
Service was fast and efficient though things did felt a bit impersonal given they don’t write your name at this location as one Unilocaler mentioned. It is instead printed on a sticker like what they usually do when you order at the drive thru.

I am so tired of the rudeness emitted from this location. «Justine» is rude, passive aggressively condescending and in desperate need an attitude readjustment. She ruins my morning every time I hear her voice. It’s like «Ugh, Justine is working.» She has no patience, and I’ve never seen her smile. Please, have a chat with this ridiculous employee. She kills by vibe every morning I see her.
There is also a man with a beard who works there and is so robotic, it’s irritating. Something with the morning/​early afternoon staff… It’s like a bad vibe. bad energy… rude, irritating, and my drink is a hit or miss by 50%. Come on, Starbucks… what’s happening here?
Nice store, crappy staff the exception of maybe 3 employees. Add some sunshine to your life, folks. Life isn’t «that bad».
And the employees talk gossip over head sets. It has slipped a couple times on the outside speaker… and delayed replies after complicated drink orders makes it very obvious. more discretion is advised… I hate this store. But Barranca sucks too, so what are your Eastland area options? Crappy drinks and rude service, with lot’s of missing products [Barranca] or crappy customer service, rude employees, and 50% your drink is made correctly? Such a difficut decision. I think I’ll brew my own at home so I can keep a smile on face all morning. You should have your employees try that. Smiling for the entire morning.

This is a cool location. Clean, nice, friendly staff, and great atmosphere. I love coming here and relaxing inside with the comfortable table and chairs, during the summer days its perfect to sit outside. Lots of parking spots so no stress there :)

POOR CUSTOMER SERVICE: Was helped in the drive through today by Elise, so much for happy holidays. I order my drink daily, sometimes twice a day from many locations and never have a problem, but today, Elise made it clear that she was not willing you accommodate my simple 3 shot espresso, 3 pumps white mocha, iced grande drink with half and half. I was informed that I could not just add this and that to make a drink. I was very confused due to that fact that I have been ordering this drink for quite sometime and other locations have no problem with filling the order. She even specified that I could not have anymore than 2 oz of half and half! I didn’t know Starbucks was so strict with cream these days :(

Why don’t they write my name anymore on the drinks?
Nice employees, very efficient, very clean location, bathroom was clean, order was made fast and accurate.
My latte was recommended and I like it, thank you! Tastes good and will wake me up so I can tackle the traffic with my kiddos!
Nothing to complain about… oh! Except I like my name written on my drink, yes they called me up, but I was not sure it was my drink. The tag was covered by the sleeve.

i’ve been here a couple of times now. This particular location isn’t bad… we asked for on of the items on their menu «Leave Brewed teas» Cashier had really no clue what we were referring to when we ordered it. (Neither did we but we figured we would order something new) She went to ask another crew member… and he didn’t really seem to know the answer either to what this mysterious thing on their menu was.
HA…

Don’t bother coming here, one of the worst Starbucks I’ve been to. The worker messed up on 2 of 3 of my orders and didn’t even know what drink he just made too.
I came home and opened my drink to see that it was not even filled up, what a waste of money. I tried calling in to make a complaint, but of course, no one picked up. Bad customer service
If you want better customer service and beverage, go to the one on Barranca near the 10 freeway

New location !!
This is a bigger size store in compare to the previous store next to Albertson.
The drinks and foods are all the same crap.
Employees looked unhappy… but who cares? They’re not my employees… haha

The worst service ever at a Starbucks; SIX employees behind the counter, one even made eye contact, I’m the only one in line, and stood the counter for 4mins before being helped or acknowledged… fail.
Third times a charm, and so was Andrea. Everything that wasn’t done the last 2 trips, was done this time… made eye contact, acknowledged me, listened to my order, and was very friendly. Thank you, Andrea…

Beautiful brand new Starbucks just opened.
Must say, that this place looks spectacular and is a total improvement for this corner.
The parking lot is large and can accomondate quite a number of vehicles.
The inside is all shiny and new.
And ooooh all those beautiful pastries just waiting to be devoured.
I shouldn’t be looking at those, because I’m diabetic… but…I may put that on the back burner for just a little taste.
I’m happy about the new building and all the potential it has for attracting many customers to this location because of the drive thru.
Mmmmmmm…caramel frappuccino… caramel frappuccino… caramel frappuccino… with a touch of whip cream… I’ll diet later
The old Starbucks by Citrus and Workman by Albertsons is closed.
All the employees moved to this location
:-(
This afternoon I came by. Manager aka cashier who was cashiering had no smile, wasn’t really friendly.
:-).
PROS: Well at least all the other employees were cheerful and happy to serve us and happy about their jobs…