Starbucks

Very slow service. Unbelievable how slow these people are there’s nobody in front of me and the time they take to take care of one order seems like forever. The people here drag their feet like they just rolled out of bed. They are having conversations about what they are going to eat. Horrible. I wouldn’t come back to this Starbucks! Not the service you receive at others.

Wonderful service, Austin and blonde haired woman were polite and courteous. ¹⁰⁄₁₀ two thumbs up would recommend

Came in today may 1^st at 8am and had to deal with a rude cashier. Ordered a cinnamon bun and dogs to the side of the line while she helped others. While 5 customers went thru the line I had to interrupt and ask if my pastry was done. She told me they already announced it and it was at the other counter where they made the coffee. She couldn’t tell me this after I paid? ??

I use to frequent out at this Starbuck’s Coffee in Downtown Covina, but the last two visits really confirmed that I ought to avoid it by any means! This Starbuck’s Coffee has been a watering hole for homeless people! They come to this Starbuck’s to come in and charge their mobile phones! It is absurd that patrons here are paying $ 5 for coffee and have to deal with smelly homeless people that reek of urine, sweat, and feces!!! You read that! FECES!!! In addition to the horrid smells, your very own local Starbuck’s Coffee is a dance hall playing electronic music. For the premium prices that customers pay for beverages, we expect premium services for both the atmosphere and barrista who need to check that their customers are not harassed by homeless people who ask for money constantly!

I love starbucks and who dosen’t…well besides my 12 yr old but shes coming around, anyways I’m not thrilled with the design of this particular starbucks, granted its a lil on the small size but what makes it worse is that you feel like your in someones space while your waiting on your order, the design is all wrong. The employees are quick and friendly and they make good coffee along with everything else on the menu as well. Aside from it not being designed for waiting customers as well as those who dine in-​its alright.

I’ve been to Covina twice, and both times I took a shit in this Starbucks. More than that, I’ve used not only the men’s room but the women’s too. And while the men’s is slightly dirtier, I must say they are pretty damn even. Better yet, they both have keypad entry. So when you rush in because that vegan crap from LA that has been making you fart for the last 24 hours has finally liquified and is ready to squirt across the room you can just plop down and push, instead of finding out that a bum now calls this bathroom home. Anyway, got an English breakfast tea. It’s great.

I have started this new trend of studying at starbucks and this one is just amazing! I love that there is a little section with tables and great lighting away from the baristas where customers can study in a semi quiet section. The baristas are also very friendly and most times don’t charge for extras, which is awesome for broke college students!

Wow. Big problem. Always use my rewards for those in need. Was told by management «No, that will just encourage those people.» Heartless

I’m a busy on the go girl, so I use the mobile ordering all the time. It works perfect and I love it, but somehow this Starbucks never has my order ready at all when I walk in. I order it before getting in my car at my house, about 10 minutes to get from my house to this Starbucks. I think it’s kind of ridiculous and pointless to use the mobile ordering if by the time I get there my order is either halfway done or hasn’t started at all. I understand that at the time I go, which is 8:15 am — 8:30 am, it is very packed but then again I think this manager needs to call in MORE baristas to handle the volume. I try not to come here anymore, I just go the extra distance to the next Starbucks to avoid having to wait. Drinks are perfect though.

This Starbucks is awesome! Fast service! Clean and the employees are all very friendly !

I’m usually not 1 to complain, but I’ve been here 2 diff times and everytime I ordered the same drink and the 1^st time it was to watery and the 2^nd time just had no taste, I know this location is new but I hope you guys step it up …

I come to this Starbucks fairly often (1 – 2 times a week at least). The employees are always super nice, asking people about their days and very patient if you are like me, indecisive about which drink or pastry you want. They are always willing accommodate any changes to your drink. There’s another Starbucks on Citrus towards the 10 freeway and also one on Barranca Ave directly next to the 10 freeway. I much prefer to take the extra minutes to drive to this Starbucks. I’m always in and out in about 5 – 10 minutes depending on the amount of people.
Definitely recommend using the Starbucks App to place an order and pick up. I’ve ordered through the app 10+ times and the drinks are almost always out by the time I get there (2 – 3 mins). Parking is usually pretty empty on College St so I’m able to park close. There is tons of public parking behind the building. They also have a bookshelf with free books for you to take.

People are Idiots they believe this location is a Drive Thru when it’s not! This location is in downtown covina it’s a café store not a drive thru. Everyone is nice here and every time I stop by I had nothing but a good experience.

Best place to hang out with iced coffee and my dog, is the downtown Covina Starbucks. Been hanging out here for a few years and have seen Baristas come and go, but they have all been friendly.

I used to love coming here for my cup of coffee. But seems like just recently, staff has changed.
Now they have a bunch of worthless «baristas» that can’t make a good cup of what is supposed to be starbucks coffee and cashiers who like to give you their little attitude’s. This is why I haven’t returned and will no longer be returning to this starbucks location even though it is at a walking distance from my residence.
I don’t care how fancy you guys have your shop decorated. With this kind of low quality customer service and coffee, I might as well just stir up some dirt/​folgers into my hot fluoridated water and drink it. Because that is what this starbucks equates to now. I hope Howard Schultz reads this.

I don’t write reviews very often, but I live around this area where there are 3 Starbucks I really like this branch, the service is always great and the taste is right.

This particular location is always on point.. I’ve had no issues here. Only downfall is the drive-​thru is usually insanely busy.. but that’s to be expected, and certainly doesn’t keep me from coming back…

It is a great Coffee place .
It is Clean and neat a little bit small but ok.
The Girl work there Ericka is an impressive person, so friendly, so helpful, organized and very smily and Cool, I couldn’t belive that she remembered my Name at my second visit today after four hours from my first visit.

I just had the best flat white. Mmmmmmmmm :) I’m so glad Starbucks now has this drink.

There was only one barista working, and I waited 15 for my drink. I felt bad for her…