Enterprise Rent-A-Car

I ordered a rental SUV from Enterprise on-​line and it was all set for pickup today. I get there and then I am told that in order to process this rental, they need a major credit card, though my print out said a debit OR credit card and my drivers license was all that was needed. I only had my debit card with me so now I am told that they need a copy of one of my utility bills — like people carry those around with them so of course I did not have a utility bill available to give them. Next I am told that technically they cannot even rent me an SUV on a debit card even if I did have a utility bill to present to them. But in their defense, the clerk showed me the fine print where they explain all this on the web site and I did not read that when I ordered the vehicle. BUT. again my reservation printout had none of that on there. I, also suspect that they did not have an SUV to rent to me so I was offered a nice Malibu. Needless to say I left without a vehicle and they never, ever have to worry about explaining their ridiculous policies to me again. In the meantime my husband is stranded at the hospital while I am trying to find someone to pick him up. Thanks Enterprise.

I was desperate for assistance after visiting a different rental center nearby. I needed an appropriately sized vehicle for my family, and it had to be clean and the people needed to be decent in character. I could not have asked for more from a rental center. Joe picked me up from the other rental company and had me in a vehicle and home within about 40 minutes. I truly appreciated the time, kindness and sincerity with which Joe and the company provided during a very stressful time. Thank you, thank you.

Okay, this review, is all about decisions not Attitude!
I’ve been using this rental company for a very long time, and YES, they are usually a Five Star Company, including Customer Service & Car Choice, but this time they were polite and did their J-​O-​B, but that’s it! They did not, 1/​consider the Customer’s Needs,(I’m a rather heavy type Guy with Bad Airborne Knees) so they give me a Jeep or should it be called CHEAP? I drive a Nissan fully equipped Murrano. 2/​My Nissan Dealership was picking up $ 35.per day for a simple 2day rental, You’d think they would make sure to provide the comfort that THE CUSTOMER IS USE TO DRIVING? 3/​they were aware of all this previous to the rental! So, my conclusion, is that they were more worried about the cost, then their REAL PRODUCT, THE CUSTOMER!

as a company we have rented multiple unit’s from this enterprise location ,
and let me tell everyone that can see this we won’t go to any other location in the chicago area !!!
go in talk to any one there and they will bend over backwards to get you in and out when you go in see joe.c. and all the rest of them
we rent trucks and cars from them and they work out great for us!!!

I had a wonderful experience with this Enterprise location. I called Marshall in a panic as I had gotten into a car accident and needed a rental car. He was friendly and efficient and was able to fill my request for the rental car I wanted right away. Cody was able to pick me up at my auto body shop so I didn’t have to take a cab to pick up the car — it was greatly appreciated and helped take some stress off the situation. Cody picked me up right away after I called stating I was ready and he was friendly and professional as well. Marshall did a wonderful job finding a car that would fit my budget as well as to find a car I felt comfortable driving. I would HIGHLY recommend using this location if you’d like a quality experience!

I’ve been renting regularly from this location since September and have had exemplary customer service from every team member, every visit! Love renting from this location. Keep up the good work guys and gal!

After posting my review of this location 2 months ago. I was contacted by the regional manager, he apologized for what happened and offered to reimburse me for my replacement cost. I sent him a copy of my receipt and have yet to receive any reimbursement.

I needed a car for one week, and with a phone call they were picking me up a hour later. It turns out I needed it for another week so I called and they said just keep it no problem. You don’t need to come in or anything. How great is that!!! This place is an example of the best service you can get. I just called to extend for another week, and I got no problem just keep it. And if you want a different car (smaller, or larger) just let us know and you can come change it. Maybe not the cheapest I can get but finally a place that understands and anyone you speak with can help you. So Awesome!
American business service at it’s best!!! I love these guys.

Marshall and the crew got me into a car under less than perfect circumstances. The customer service was awesome. I’ll be using them again. Whoop whoop!

I’ve been to this Enterprise twice now and both times I’ve been pleasantly surprised.
In my universe, car rental places are dangerous booby traps where you always end up spending about 3x as much as you expect to. This is because I’m frequently guilted into getting insurance or damage coverage or adding the option to not have to refuel the car or some other thing that’s totally a scam.
Not here though. Both times I remember extremely friendly employees that actually believe you when you say you have rental car coverage through your own insurance. The entire process was quick and they didn’t inspect the car with a fine-​tooth comb when we returned it. Definitely a fan of their service.
This location though has one bad apple at the moment and that’s a red Fiat 500. We were expecting an economy car, Ford Focus or similar. But when they offered us the Fiat, we thought it was so cute and we immediately jumped at the chance to take it. Big mistake. WHAT a crappy car, seriously! It’s so small yet it has shit gas mileage (27mpg, COME ON) and absolutely no storage. Definitely not similar to the Ford Focus. We had to put the back seats down to fit all of our luggage and later on we could not give our friend a ride home because of this. Grr!
All in all, I’ll definitely rent from here again but will heed the Fiat.