Sonoma County Harley-Davidson

My friend got a flat on a saturday night and jeff in the parts dept went out of his way to get him back on the road on a sunday. Thank you jeff!!! This is exceptional service.

Brought the Ultra in for a strange noise, Terry and crew took care of it, covered by my ESP with no hassle, and riding happy again. Bike was returned gleaming clean! These guys are first class! 5 stars!

Phil, your team is wonderful and top notch, again you have taken great care of my bike and I believe the problem is now solved. I can’t express enough to you how I believe your team has embraced the customer service and satisfaction motto and live it daily and for that I thank you.
«Thank you Derek, Matt, Jeff, Walter, Terry, Kathy, Ron and Emillio», you are all wonderful down to earth and friendly people and I never feel pressured or un welcomed when I stop in or have service done. Phil Ive read those comments below from others and I will say publicly «I’m an Army Veteran, 23 years Active duty and a disabled combat vet, outstanding customer service with a smile will trump a 10% or military discount any day of the week for me, another words I would rather pay full price and have outstanding customer service than a discount and no service. Please to all, keep up the great work because I don’t believe in giving up on anything or anyone. You can’t improve on perfection, your the best.
Many thanks in advance
Ross Mitchell
Santa Rosa, Ca.

The guys at Sonoma Harley did a really great job on my Sportster XL 1200. Getting it back to me a.s.a.p. Thank you Sonoma Harley!

Phil Eiselin — Glad to see you read your company’s reviews. After reading your reviews and being a business owner I can see you care. The good — Just bought a 2015 40k bike from your shop. Jeffrey was great — attentive but not pushy and wanted to help, In my business there is a sticker that sets behind my cash registrar for the sales people to read It says «MEAN PEOPLE SUCK» So I was happy to be treated with respect, so your other reviews of never judge a customer by its cover hit me on that level, as he was very professional. Also Derick although a little hesitant in the beginning came around with a smile and put a deal together. The whole experience put a positive spin back on my shoulders and made me feel as if the trust between buyer and seller could be achieved as I had lost that feeling when it was the previous dealer. I’m writing this also as to Jeff A. went out of his way to come to come out and help me start my bike today. (Which by the way for your other sales people was a simple stupid thing — I did not have it in neutral), and Ive owned a lot of Harley s over 60 yrs. I really think he went above and beyond, I just wish when I called the Dealer your sales staff would of just said do you have it in neutral. Regardless hats off to Jeff ! The con’s like your previous reviews I also wasn’t happy when I also bought $ 338.40 worth of accessories, and although I was given 10% off on my new Helmet, I was not given 10% off on everything. My wife still needs to come out and buy a helmet and gloves. With the power of Internet at hers and my back door — Service and Customer Sales should be your Number #1 attention. Not only am I a Viet Nam Veteran, belong to the American Legion, Hog Member for over 30 yrs — A business owner in the community for over 25years, I know a lot of people including my son’s who ride, and that should matter. Jeff thanks again and even though you and Derek miss spoke, first Derek with the USB — he made it right and gave me one, and you telling me it had CB — when it doesn’t — I have to buy the module — I would recommend any of my friends there, because you care and you want to make things right. Keep up the good work and I will be back. Phil I would work on a discount for people who appreciate your service and who have lived long enough to earn that respect from the people who keep your business thriving.
Thanks again — Rocket

Awesome experience here. Took the 2 ½ hour drive up north to see Matt and as promised he delivered exactly what we were looking for with an amazing price tag out the door to boot. We had a no pressure sales experience there and are thankful to the Sonoma-​County HD family for helping us make our first new HD purchase. We love our 2014 Street Glide and are logging miles after miles every chance we get. Thank you to everyone there ! Friendly staff and clean showroom.

What a GREAT staff, from the Owner to Tristin/​Trustin and everyone else I encountered wonderful informed service, I watched and listened as they really took care of every customer I saw at the counter.
As it happened I was at an adjoining business and happen to … Roll in in my wheelchair, I used to ride a lot and miss it very much.
As I was looking around they noticed the quick turning and acceleration of my electric wheelchair, I explained I couldn’t use leggings in the wheelchair van for turning radius. I couldn’t believe the kindness they helped me put a foot peg that I can use and still have the same radius for maneuverability. My chair is fast from 0 to 5 after that I’ve got nothing! Which brings me to the point of putting in a good word for everybody at the Cotati location.
If you want to see some real speed on the horizon of new bikes «LiveWire» will be premiered there October 2 through October 4^th, I would highly recommend going there for the experience … Of seeing the new superbike and also the great staff at the Cotati location is unparalleled when my friends drive through from Canada they always make it a point to stop there. «LIVEWIRE »

I bumped this up to a 4 because they made it right. Although they still do not offer a military discount, which was my primary complaint Trustin was very helpful throughout the past 6 days. They even washed the bike, and took time to explain to me how I can check the adjustment myself.
Thanks, please reconsider offering 10% to those who serve this great nation.

Sonoma County has the best Dealership’s. OK It’s in the top 5. Great people like Matt and Walter. Any time I need something they have.
Service Dept. Ron has been working on My Bikes for years. He always gets it right.
When I pick up my bikes They always come back clean. never a finger print.
Re: the new owners. Like all the new bikes. Everyone in the store always has a smile. Keep up the good work.
P. S. Stay away from Smoked Salmon…
Ron Bibler
Black Sheep. Harley Davidson for Christ.

Service writer Tristan helped me and my wife get a halogen bulb changed on our road king while we were on a Harley trip to Canada. I want to thank the service department for their awesome work!

I live local and support local businesses but as B M stated in a past review the salesmanship has slipped, I am in the market for a street Glide special, just checking out bike and the salesman Matt just stands there like I am going to steal a $ 20K Bike or somethings he a salesman or a bouncer, what has happened to customer service here!

The men and women of Sonoma County Harley Davidson provided a wonderful shopping/​buying experience. The sales staff was able to answer all of my questions and the buying experience was simple and easy. Definitely will be back for accessories, bike service and future bike purchases.

How refreshing! This new ownership of the Harley Davidson dealership just happened a few months ago. I refrained from writing an earlier review to be sure the ownership change was going to be a positive one. I was happy to see that the new owners retained the previous staff. Each time I go to the dealership, for either parts or service, clothes or to just look at the new bikes, I have been completely satisfied by the friendly and helpful staff. I also appreciate the longer hours and addition of being open on Sundays!
I was a loyal customer to the previous dealership, and I’m more satisfied then ever at the new dealership changes and improvements. I’m certain that no business is perfect every second of every day, but I haven’t experienced anything negative from this group of Sonoma County Harley Davidson staff.