Cycle West

The lady that works on the floor is very rude if you are not white. I observed her speaking to a white delivery man and signing for a package. Then another delivery man came in that was not white and she told him his scanner that you sing on has germs and that she doesn’t have time to sign for the package and that she is busy. Even tho she just used the same type of device and did not complain about germs to the white man.

Long story short I brought my bike in with a problem and asked them to inspect it and go ahead and fix it. It took 2 weeks for a very small job. Overall very unprofessional experience.

I hate to do this to a local business, but when you get a repair estimate you expect it to be close. Just bailed out my bike from a routine oil change and bill was 24% higher than the higher estimate?

This place is amazing! I broke my clutch lever 20 miles away in Sonoma and one of their mechanics drove the part out to me because my bike was unrideable. Seriously saved my day!!! Plus they only charged me the price of the lever! Nice nice nice! Nice

Nice old school mom and pop shop. Decent selection of gear and shop supplies. Not a bad place to try to work a decent deal on a bike.

I’ve had great service on Suzuki Intruder 800, a Honda Rebel, and a GZ 250. When Suzuki offered the 0% interest on new bikes, it was a no brainer to buy a V-​Strom 650 at Cycle West. They gave me a great deal on the bike and accessories. It definitely is personal service and to me, dealing directly with local owners is a good thing.

Just bought a new 2012 RMZ450. This my my second bike from them., had a 2010. Very friendly and honest people. Fair pricing and they really take care of their customers if you need some help. They have helped me numerous times on quickly getting a part or accessory and even a «Cycle West Customer «discount from time to time.

I bought brand new motorcycle from these guys. All process was smooth and fast. Cycle West is good place for buying new motorcycle.

These guys are knowledgable about bikes and have a pretty good selection. They have been around forever and if I didn’t end up going with a Buell I probably would have bought from them.

Needed a spring clip for the disc caliper after firing the original into the shrubs somewhere. I asked them to also replace the caliper piston seals as it looked like one piston was seized. I had the whole caliper off the bike so just left it with them on a Saturday. It took 30 minutes to drop off and order the parts as the computer kept crashing while she was looking up the parts and streaming a motocross race from back East. By the following Friday, I had not heard back so I called the shop. The owner kept putting me on hold and finally said she’d call me back. I got on ebay to start looking for a new caliper. But she called back about 20 minutes later to say the parts are on the shelf and she’ll get someone to put them in the caliper today or tomorrow. No word from them Saturday morning so I just drove back up there. «Oh yes, that’s finished. I just have to write it up.» I’m looking over the caliper and notice the missing spring has not yet been replaced. «Oh yes, here it is. I’ll have him put that right on there.» I had ordered two springs so they would be matched but after the service guy was finished, I noticed one was still unopened in the envelope it came in. «Oh, we can either take that off the bill or have him put that on, too.» By this time, I could feel every pulse in my temple so I told them to just adjust the bill.
This is a mom and pop place and that part has a little charm but the charm wore off quickly on this rider.