Supercuts

I waited 30 minutes past my appointment time and went to Taco Bell
Bad service and I thought I spent like $ 60 on shampoo last time that turned out to be the wrong stuff.

I had a fantastic experience with Loan (pronounced «Lue-​Ann») yesterday. I happened to be at the shopping center because of Tokyo Central and decided to walk in and see if they’d take me in for a trim. I have very thick, curly hair and am tired of trying to find a hairstylist who really knows how to cut hair like mine. I figured I’d just take the chance since I’ve paid much higher prices at other salons in the past, with disappointing results. They took me in without any wait. Loan was very attentive and definitely knew how to work with my hair. I’m very pleased with my haircut and will definitely come back to her. She took the time to give me a very relaxing scalp and neck massage when she washed my hair. It felt fantastic! The shampoo and conditioner she used smelled amazing and made my hair feel really soft and light. Once I got to the chair, she listened very carefully at my concerns about the thickness and curliness of my hair and really took her time to cut it at the perfect length and positioned all the layers in the right places. I wish she would have been more generous with the thinning shears and cut a little bit more of the weight off my hair. After the cut, she showed me a trick for doing finger curls with just a blow dryer, which was really nice of her. Overall, Loan was very pleasant and I had a great experience.

Terrible service! I had an appointment for 4:20 PM. After waiting a half an hour for no one in front of me. I just left. These people need to take care of their waiting customers.

I’ve come to SuperCuts for years; following Vivi from shop to shop (she’s great). I would of given more star but I’m so tired of calling (hours before I’m to come in) to make an appointment and I still find myself waiting 20 to 30 mins after my appointment. I would appreciate a phone call (since they do take my phone# when I make the appointment).

I have had so so results form here. Sometimes I am happy with the haircut, and sometimes it is not too impressive. What really irritates me is the fact that I have called in for an appointment and for some reason, they never honor it. I will go in, thinking that because I called in, that I am not going to have to wait. Wrong! It really does not make a difference. I made an appointment recently and when I went in, the (kind of snooty) girl did not even ask if I made an appointment and just causally said that it would be 15 – 20 minutes. I mentioned that I had an appointment booked and she just kind of smirked and walked away.
I’m done with this location. There are others that are way better.

Really good easy cut! Thx!

Absolutely the worst supercuts! Not even gel could fix this mess. And to think I had to wait a half hour.

I’ve been coming here since I moved to the area five years ago. Staff is friendly, easy to make appointments, good haircut, overall I just like the vibe here, a fun place to be.

I don’t normally review chains, but this Supercuts is worth it. Ask for Lily. She is a fantastic man-​stylist and brings just the right amount of good conversation. I show her a photo of what I’m looking for, and she takes her time to get it just right!

I am blessed to have found this Supercuts shortly after I moved to this area. Let me tell you why.
As a man who actually cares about his hair, it is very hard to find a good barber shop that is consistent. I was not looking forward trying my luck in this new area. It really is a roll of the dice, and it usually takes about five bad haircuts before I find the right place. Even then, it is hard to find the right stylist once you have found the right place. When you do, they end up moving or quitting anyway. Then it’s back to rolling the dice. Well, thankfully, that is not how it went down this time. This Supercuts really breaks the mold.
My first experience here was amazing. It was about a year ago, and I have never looked back since. Lily is the bomb, and she takes such great care of her customers. She really cares about how your hair looks, and she always sends you out looking your best. She cuts and styles your hair like she is working on her own.
There have been a few times that I dropped by at a busy time and was not able to get Lily, but all of the other stylists here are top notch. I have never had a bad experience or a bad cut. This is my spot as long as I am in this area. Thank you Lily and the rest of the great team at Supercuts!

The worst place on the planet. The girl did not care about what I told her I wanted. She was trying to cut my hair as fast as she could and get my out with no regard for customer service. When I told her that was the opposite of what I wanted and asked her to fix it she spent about 20 seconds trying to do what I wanted and went back to trying to get me out of the chair. I finally gave up and told her to do what the hell she wanted because she was going to anyway. The whole thing took less than 5 minutes. I am now trying to find a place to fix her mess that is open on Sundays so I can look good for my job interview tomorrow. I look like a freak right now. I could have done a better job myself.

I am frustrated with the increasing prices here. I dealt with their bump from a $ 15 cut and wash to $ 18, but today I was charged $ 21 base for one and I feel totally gouged. I already give a good tip on top of that to my stylist (who continues to do very well by the way). I’m considering going across the street if this continues.

Ugh, I don’t know why I keep giving this place a second chance.
Long story short, I needed a trim. I’m trying to grow my hair out to donate and want to keep it healthy. The girl I got was ehh sorta friendly? she seemed pretty bored with the conversation. She looks at my hair for literally one second then tells me I have 4 inches of dead ends to be cut off (which sucks).
I told her to trim what she thought was best, but to not give me a straight, blunt cut at the bottom of my hair, where she trimmed. She said she’d texturize it. WHAT’D SHE DO? With all my hair off my shoulders and to the back, I’ve got a pretty blunt cut… I feel like a 10 year old girl.
I just have to find some other salon that won’t break the bank, but I keep wrongfully going here just cause it’s cheap. Cheap price = cheap service. If you find someone good here or at other salons like it, consider yourself lucky.

Don’t bother making a appointment if you want to be in n out, my appointment was at 7 waited over a hour to get my haircut, very dissapointed with my cut, not even what I asked for

I made a 6:30pm appointment online… the place was scheduled to close at 7pm… at 6:35pm there were 3 hairdressers working with 3 clients plus 3 clients waiting in the lobby
At 6:40 one client completed his cut and I was not called…
At 6:42. Another client completed his cut and my name was called
I have the best hair cut all time !!
Incredible the attention to my specific demands
Efficient and fast
Perfect !!

Went here with my boyfriend we are never coming back. Rosey is terrible, she made my husband look like a kpop star. I don’t suggest coming here unless you want your husband to have that kind of hair as well and if you do come here, have someone else do your hair.

I came to Santa Ana to get a haircut from iKuts across the street because of a friend’s recommendation, but they ended up closing an hour earlier (who does that?). Hopped on Unilocal and I decided to give this Supercuts a try. I stray away from chain establishments because I feel like the quality is only subpar. This location proved otherwise!
I wanted a basic trim to keep my hair healthy, and Natalie was able to go above and beyond. She’s really personable and knows how to cut hair. The process was quick and easy — unlike Toni & Guy Academy in Costa Mesa, which has made me forget how haircuts don’t drag on for hours on end.
Will definitely be returning to this branch. Thanks a bunch!
PS — I used the $ 2 off coupon, which they honored. My cut turned out to be $ 15 prior to tip.

I got my hair cut by Lily. I never get haircuts. I have very long, blonde hair. She wouldn’t let me get exactly what I showed her because she said she doesn’t want to mess up what I already have going. I was completely in love with what she did. My hair is still long but it looks very healthy and flows better! Glad I didn’t go with what I had in mind! I will come back. :)

I hate this place with a burning passion. I came the first time I came in just to thin out my hair and my experience then wasn’t amazing but it was alright. So I figured I’d give it another try but man did I make a huge gaping mistake! I went here due to the connivence I should have just waited to see my stylist that does shit right the first time and worth every penny.
The manager and the old woman with the crazy looking unmanicured witch hands messed up my hair like no tomorrow.
I asked for straight bangs with the sides framing my face, layers and to keep my length and to keep the v shape to my hair. And wtf did I end up with?! A damn bowl on my damn forehead, five inches off my head and a f — –king straight across cut in the back! NOT TO MENTION THE OLD COW STABBED ME WITH HER FINGERS WHEN I TOLD HER TO STOP CUTTING MY HAIR!
The old hag couldn’t understand a damn word coming out of my mouth yet she kept cutting when I told her to get the damn manager to fix my hair.
Here’s the even worse part of the situation, the beezy apologizes for her incompetent worker that seriously should get her license revoked, and proceeds to make my hair look even more like shit.
Saying that you’re sorry and giving me a $ 4 discount doesn’t replace my hair or fix the damn situation. I swear to god this place should burn to the ground and just close shop.
THEY EVEN DARED TO ASK ME FOR A TIP!
Like hell I would tip your ass for messing up my hair! Terrible experience and I will never ever step foot into another super cuts ever again.
SAVE YOUR SELF THE HASSEL AND GO TO A DIFFERENT STORE THESE PEOPLE HAVE NO IDWA WHAT IN THE HELL THEY ARE DOING. HECK THEY WOULDN’T EVEN KNOW IT ID IT WERE TO HIT THEM IN THE ASS WITH A TRACTOR!

Not digging it!
Came to get a trim to get rid of my dead ends. Came in on a weekday and there was several people waiting, busy place. One of the walk-​ins were allowed to cut in line in front of me even though I had an appointment, not cool! Then because so many people were waiting, it was the most rushed haircut I’ve ever had in my life. I have long hair and the cut took a total of 8 mins, and she totally screwed up my bangs! Now I have fugly forehead.
Really will never come back again. Not cool!