Steven’s Pharmacy

Extremely unprofessional staff with no regard for client confidentiality. I’ve had several incidences where the staff working the front desk as well as the pharmacist in the back yell out to each other and to me about my medication, in front of other customers. This to me is humiliating as my medication is a very private matter. The office operates under no guidelines for privacy and is plain old disrespectful.

After having trouble with the CVS on Baker, I decided to have my Rx called in here because of their positive reviews. I was very impressed with the customer service. Everyone was very helpful and friendly. They stayed open for me past closing time to fill my Rx. I am very much tempted to keep using this pharmacy! My only reason for not giving 5 stars was that my Rx was about twice as expensive as it was at CVS. Still very impressed and comes recommended if you’re having issues with big box pharmacies.

Steven’s pharmacy really gives you that small town feeling. Every time that my daughter and I go in to pick up our prescriptions, everyone greets us by name. In the past we have had small problems here and there (really nothing major) but lately, I feel that the staff has really been on top of everything. I switched to Steven’s about 2 or 3 years ago because CVS was always out of the medications that I needed and the wait time for them to order the medication needed was ridiculous. Steven’s pharmacy almost always has what I am prescribed. If they don’t have it, it usually takes about 1 day for them to restock. But it’s only been maybe once or twice over the past few years that it’s happened. My mom also uses steven’s for her prescriptions. Usually when I go in to pick mine up they ask if I’d like to get my mother’s, too. That is great for me, as sometimes I forget things.
Their customer service is what keeps me coming back (and the fact that they have the medications that I need to survive, but that’s not a big deal, right?). There are two women who are always so great with my daughter, Claudia and Howie (sp). She is so happy to see them every time that we go in.
Actually, another thing that keeps us coming back is the growth. I feel that from the time that we started coming here until now, the customer service has improved greatly. I remember how steven’s was a few years ago: it was such a chore to go in and deal with some of the staff. Now it’s a wonderful, personal, friendly (sometimes it’s even fun, seriously) experience for us. You can’t get that at many pharmacies :)

Steven’s Pharmacy is an old school style of business with old school attitude which, in this day and age, is becoming more of a rarity. To our family, being treated like individuals is invaluable, and is the reason we choose Steven’s over the dozens of chain pharmacies on every block. Equally important, their inventory is surprisingly extensive, so they stock hard-​to-​find medicines that aren’t readily available at most other pharmacies. They are even willing to obtain brands that they don’t normally carry. I had a bad reaction to the most common brand of a particular medication. Not only did Steven’s care, but they were actually willing to go out of their way to special order a normally hard-​to-​find brand and had it available for me within 24 hours which, in my experience, is almost unheard of. Over the past 3 years, I have experienced severe health issues and all of the stress that comes along with it. I’ve come to find that few people in that industry are willing to go out of their way to care for you if you have special needs, the way that Stevens has.
While the aforementioned accolades have warranted this review all on their own, Steven’s willingness to stay after closing last night so that we could fetch a forgotten wallet is what really impressed us… In fact, that is so unheard of these days, that we had to take the time to write this review to let them know just how much we appreciated it. This is what separates Steven’s from the rest.

This place is great! The staff goes above and beyond to make sure their patients have what they need. They’re extremely friendly too!

I loved this pharmacy! Reminded me of the neighborhood one my family used to go to. My daughter was seeing a specialist in the area. Since we lived 39 miles away and her prescription was unusual (and had a special thing to deliver the anti-​fungal powder to her eardrum) we went here. They were all super nice, they filled the prescription in 2 minutes, and the pharmacist took the time to show me how to do it then helped me do it :). Caring, knowledgable and helpful. Great experience

I have been coming here for a little over a year and I LOVE IT! Howie is by far my favorite, which is good because she’s the one you have to deal with most! She’s super sweet and very personable, always answer questions quickly and stays on top of your order when the pharmacy is busy to ensure it doesn’t fall thru the cracks! Everyone is very nice, from warren and Charles the pharmacists to the young man that verifies prescriptions and insurance behind the counter (has a little girl about 6 months. Sorry I don’t know his name to name him personally!) Very friendly pharmacy, with very friendly and helpful staff. Won’t ever go anywhere else! Thanks Howie Warren Charles and staff

worst place ever they threatened me and said no more pills if I don’t take all my prescriptions there and threw me out CVS ROCKS!!!

My normal pharmacy was out of the medicine that I needed to fill. I remembered my wife saying that she used to go to Steven pharmacy. I was in the neighborhood so I gave them a try and they were able to quickly fill my prescription. They were very friendly courteous professional and quick. The pharmacist and his staff were amazing. The pharmacist seeing that I was new to his store went out of his way to make me feel welcome. Thus assuring me that he could fill any prescription that was given to me by my doctor. His kindness and knowledge of the business is winning over my heart towards his pharmacy over the big pharmacy on every corner. This store reminded me of a little country store with its own pharmacy. It felt like I was in the right place. It makes me feel like was family. And who doesn’t want to go to a place where everybody knows your name and treats them like family. Thank you again Stevens pharmacy. John

Started coming here after referral from a doctor 20 years ago for a special composition. Wonderful customer service. Everyone was very helpful. Couldn’t imagine going to a large chain after their personal services.

This pharmacy always has what you need and their customer service is outstanding. They provide hard to find products and get them to you quickly. I’m very happy my doctor directed me to Steven’s Pharmacy.

Absolutely love this pharmacy! Have been coming here for years! Very knowledgeable and kind! Especially the ladies in the back!

Stevens pharmacy treats you like a real human being… they greet you by name when you come in, and do everything possible to fill your medications and quickly too… especially if you are waiting there. I have had my prescriptions filled there, my family has, I move back to the area and they remembered me my name. A big shout out to Warren and Charles. .excellent pharmacists that CARE! Highly recommend and have already referred many people there… and yes… they deliver and offer compounding too!

When I arrive at Stevens pharmavy I can always receive the utmost in quality service. The pharmacy technicians and the pharmisists are kind, professional, and experienced. One pharmacist, Charlies, even delivered my medication personally because I was too sick to pick it up myself and had nobody to pick it up for me and the delivery specialists had all gone home for the night. It’s a blessing to have a pharmacist who actually cares about the customer experience. Thank-​you Charles and staff.

I had the worst experience at Stephens pharmacy the most rudest employees I’ve ever met I would not refer anybody to go to this place. I’ve gone to them 3 times because they have my medicine that I needed but it’s not worth how bad they treat you there. You will learn the experience yourself if you do go. I will never step foot back in the Stevens pharmacy ever again.

I’ve been meaning to find a new pharmacy where I can get shorter lines and better customer service and I think I’ve found it here at Steven’s Pharmacy.
After I was helped, I was expecting to have to wait around for quite a while before I would have my prescription filled like at other places I’ve been to. My prescription was filled within like 5 minutes though, and the people helping me were very courteous and kind, I felt more like a person they were helping rather than just another number in line.
The pharmacy itself is located in that Mesa Verde Plaza (don’t know the exact name), but there is ample parking all around as there are a lot of other businesses in the plaza (including the amazing Harbor Mesa Dental!).
The place doesn’t look quite as nice as say a CVS or Rite Aid, in that there are only a few aisles of items, and the aisles themselves are pretty small. Still, I consider that a smaller factor than the service I get and the ease and quickness of the whole experience for me.

Longest wait time ever.

***RUDE STAFF*** ***SLOW SERVICE***
It’s so frustrating to be treated the way you are at this pharmacy. You can ask a question and they will literally ignore you! You can give them your paperwork and sit down and wait and they won’t even look at it for 20 mins let alone fill it! THEY ARE SO RUDE! Your time doesn’t matter, they don’t care that you too have a schedule, the treat you like they are doing you a favor. TAKE YOUR BUSINEZS ELSWHERE — OR COME WITH THHE WHOLE AFTERNOON TO SPARE! Unbelievable

Stevens Pharmacy is a little gem tucked away in Mesa Verde, Costa Mesa that still greets all their customers by first name, and a smile.
This is a full service pharmacy with their own compounding station on-​site, which puts them above the «retail chain store pharmacies». If you choose to wait a couple minutes for your prescription, you can browse the well stocked aisles, peruse their holistic medical periodicals, or sign up for a seminar. They truly have something for everyone.
With so much to offer, this should be the only place you visit for all your prescription and drugstore needs, so if you haven’t already discovered Steven’s Pharmacy, what are you waiting for, another long wait at CVS or Rite Aid?

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