Puppy Shop Boys

I want to give this place 3 stars because they did a decent job with grooming my dog and for the friendly service but docked 2 stars for dishonesty.
Prior to letting them work on my dog, I asked if they expressed anal glands. The worker who helped me out (I think her name was Taylor?) reassured me that they would.
So when I asked them again if they expressed my dog’s anal glands after I went to go pick her up, the worker gave me her word that they indeed did. I thought all was chill but my boyfriend felt that she wasn’t being honest.
Unfortunately, when we got home, my dog started dragging her butt on the carpet so my boyfriend was right about them not doing it! He ended up expressing my dog’s anal glands for me (see picture for proof).
I’m still disappointed that they weren’t honest. It would have been cool if they told me that they didn’t do it and I would have just given them less tip or no tip at all, but they told me something false.
This is the second dog grooming place in Costa Mesa that has fibbed about expressing my dog’s anal glands. :(

I have searched all over Orange County for a location that specializes in Yorkie cuts for a descent price. Blueberry facial and head massage is complementary with the full $ 45 service of cut, nail trim, face shaping and many more things that I can’t even remember! Lol I’m so happy I found this place. My dog always is happy to be here which makes me happy. Best part, they work around your schedule to get your dog serviced in a timely manner and are usually done within an hour or two of drop off. Amazing!!! Thank you Puppy Shop Boyz! We’ll see you in a few weeks! — Loyal Customer :)

My mozart loves his bath and grooming sessions. They do an excellent job! Highly recommend.

I have been taking my 3 dogs here for about 3 years now.
every once in awhile the cuts aren’t always perfect, but the service has always been great.
The first incident happened about a year ago, my maltipoo got nicked on his underside near his hind leg. I called and whoever answered was very apologetic and offered a discount for next time. I was fine and just thought that maybe my maltipoo was being extra sassy and was moving too much or trying to bite them. (However, they did say he’s perfectly fine and is never aggressive)
This past Saturday, he got horrible razor burn near his scrotal area. I didn’t notice until Sunday when he wouldn’t eat his food and he kept licking that area. And there it was, bright red & shaved to the skin, no hair nothing.
I called this morning (Monday) and spoke with Tanya, who wasn’t that apologetic and was instead making excuses saying that he was sensitive in that area & just to put aloe vera on it.
First of all, it has never been like this EVER near his scrotal area (He’s neutered and has a bit of loose skin down there– which I think was the issue). 2^nd even if you’re using the same razor on all 3 dogs, he’s the only one that has the loose skin, don’t you think you should own up to it and just apologize for it?
And what also got me more frustrated was that she said there was no record of it happening the first time. I told her, yes it did because you guys offered a discount, in which I am NOT asking for again but I just want you guys to know to be more careful with him.
In the end, she apologized and offered a discount. Whatever.
Either way, sad to say, I loved this place, it was close to home & had great service BUT the health of my dogs is of course way more important.
Time to search for another place…

First of all they are filthy and smells there. The groomer didn’t groom our dog like we asked them too and our dog has been depressed since that day don’t go there

This was my second time taking my mini labradoodle here. I had a 7:30am appointment and the owner/​store manager showed up at 8:05am to open the door. She was unapologetic about having me wait half an hour outside. «There was traffic, what do you want me to say» was her respond when I told her I was waiting.
My dogs hair cut looks like a lawn mower went awry. It’s so uneven on his head.
I won’t be coming back here. I feel as though her lack of recognition for making an error represents how she runs her business.
Found out later that my dog got an ear infection because these guys didn’t clean his ears during the grooming session.

I take my dog here all the time. However, last time, they did not cut my dog’s nails properly because he was moving too much. Other than that, friendly staff and good prices.

They do a fantastic job grooming, and my dog is very relaxed and happy when I pick him up. The staff is very kind, and clearly are animal lovers. I brought in a picture of a stegosaurus, and they were able to cut him almost like the picture. I will be using them as my groomer from here forward.

I brought my 3 months old Maltese here for a bath and trimming. I was so scared for him bcuz it was his very first time getting a trim and a bath from a professional groomer. The lady a the front was very sweet and professional and made my puppy and I feel at home.
The shop was nice, clean and spacious. I was was not allowed to go to the back my with dog so I left to run errands. They called me when he was ready, my baby smell so good i wanted to eat him up. I was very impressed with the service and would definitely come back!!!

Had a really good experience here with my black lab. Called around 1045 and was able to bring her right in. They let dogs roam around in little fenced areas which is really cool. Very good prices ($ 50 for wash and full groom (no hair cutting) with teeth cleaning that was extra $ 5)and she was done by 1230. Helped the shedding situation too. I’m happy found this place. Only suggestion would be if they finish with doggie safe cologne or perfume so she could smell extra fresh n clean would be awesome. Other places also include nice little touch like a bow or bandana too, Idk maybe they ran out lol. Either way I’ll recommend this place for sure.

I bring my 2 chihuahuas here about 2 times a month to get their baths. They do it all here with no fuss of filling out a form for what services you want done. They even do little facials!
The ladies know my pets and they always love seeing them and welcome them with lots of love. The facility is clean and they have such a cute boutique with reasonable prices.
I will never take my dog anywhere but here. Price is affordable and they always come out smelling so fresh with their cute bandannas. I highly recommend Puppy Shop Boys.

I have been bringing my small Maltese dog to this establishment for several months now. The owners are very nice and knowledgeable. Every time I bring in Lucy the grooming gets better and better, Lucy is getting use to the place and feels more comfortable. I had her groomed yesterday and my husband and I agree it’s an awesome cut. The owners always listen to what I want and they do it with a great attitude. I highly recommend Puppy Shop Boys.
Lucy’s Mom

I have to say I am a happy customer. They did a terrific job, Biscuit looked great after his hair cut. Thank you again!
This is the first long haired dog I have had, they were very informative and have a cheerful disposition. Which made it much easier to learn what addition grooming need there are for long haired pooches.

An update, tubby is currently growing blue and purple hair… Nearly 10 months later we are still dealing with the nightmare of this shops work. Please learn from my experience and run don’t walk away from this place. Who know what else tubby could be diagnosed with since the chemicals of the dyes went so deep into his skin that he is growing purple and blue!

I recently brought in my rescued pup (found him tied up at a bus stop) in for a «deep cleaning.» My little pup was definitely dirty after being without a home for a while. My little pup has been nervous (understandable given how we found him). I made an appointment day of with Puppy Shop Boys and when I arrived, they were more than helpful with him. I let them know about the situation and that he is still a little frightened. They were very calm and took their time with him to ensure he was comfortable. When I picked up him a few hours later, I was so happy with his outcome. He looked like a brand new dog and his entire demeanor has changed. The staff made sure my concerns were addressed with him and ensured that my dog was comfortable. I will definitely be bringing him back here.
Thanks Puppy Shop Boys!

I’ve been going to this place for several years mainly because they do a pretty decent job, reasonable price, and close! I was in a hurry so I didn’t bother to comment on the uneven cuts around the face. This is the Easter weekend and they even mentioned that they were closing early on Friday. But when I went home I noticed a razor burn on his stomach. My dog was dragging his behind, and upon closer inspection the same type of razor burn was on the scrotal area. Accidents happen but they should have said something instead of worrying about collecting tips!

Took my dog here because of the great reviews! Unfortunately, I didn’t have the same experience everyone else did. I emailed them a photo of what I wanted my dog to look like. No other questions were asked. Lady at front seemed confused or new. Upon walking in there was a lot of dogs, I’m assuming they were the employees dogs. They were loud and barking — not to mention the horrible smell in the place. My dog was not interested in going to them which is normally not the case. (Should have been my first clue)
After about an hour I got a call asking how I wanted his hair on his body cut. I dropped him off at 10:30 and did not get him until about 2:30. Took an hour longer than they said.
When I picked him up, he looked horrible! They had completely butchered his hair! His ears were super short and looks like someone hacked at them with dull scissors. His face was full of droll and looked nothing like the photo I gave them.
My beautiful shih tzu looks like a weird terrier!!! Not to mention it was $ 45 for this cut and I tipped before I saw him.
I also asked that his anal glands not be done as he sometimes has issues. They obviously did!
DO NOT GO HERE!!!

Puppy Shop Boys does a good job on my toy poodle !! Not only they cut his hair exactly the way I want but also take a good care of him !! Unlike other places, he actually seems to like the groomers!
They are usually pretty fast, only takes about 2 – 3 hrs if u schedule in early!
I also love how they always put a cute bow on him afterwards.

Took my little baby Toby here for his first grooming session today. I was so happy that they were able to work with him the day of! A lot of places needed an appointment weeks in advance. So thaank you guys! Cause Toby’s hair was getting toooo long!
Anyway, came in & the place was nice and spacious. You are limited to where you can go though. Most of the store was gated off for the pups that were in there. So I stood by the door the whole time. But the place looked really clean & neat!
I came back 3 hrs later and Toby was waiting for me. They were nice enough to just cut 1″ all around to let me see if I liked it and if I thought it was too long then they were willing to take him back him. So I thought it was a bit long still so they gladly took him back in to cut again. After that my little Tobs was perfect! He was so clean, white & smelt sooo good! He looked really comfortable there too. They said he was such a good boy! I am glad I took him here! Puppy shop boys will be one of my go to groomers for little Toby!

I love this place! I come here about once month to get my yorkie pup, stella, groomed. the place is very clean despite that theyre in the process of redecorating. there’s always a few puppies in the playing area and theyre all so cute! Kelvin, the guy in the front is always accommodating and answers all my newbie questions. he’s even educated me on different types of dog food for my puppy.
a cut for my 3 pound yorkie costs $ 45, not sure if that’s a lot or not since this is the only groomer i’ve ever taken her to, but she does come out looking fresh and clean everytime.
probably the only con for the place is the parking situation, most of the time their lot is full :(