CVS Pharmacy

Horrible service, not friendly at all. Very rude staff .
Not coming to this store any more even is close to my house.

Stopped by to get some water after a long trip. They had 1 restroom and it was BEYOND DISGUSTING, No toilet paper and even worse, there was no soap! This CVS has the most disgusting restroom I’ve seen.
When we told the cashier about the situation… she did not care.

I had a simple question when I went to pick up my prescription and the nice pharmacy technician sent me over to Sue, the pharmacist. Rather than answering my simple question, she kept on insisting I pay more for the alternative option — like when you go into a nail salon for a basic pedicure and the nail tech insists you spend more for a scrub and French tips when all you really wanted was a basic pedicure. I just wanted a simple answer to my question.
The entire time she was talking to me, there was a glass window between us, so I couldn’t really understand her. She got aggravated that I couldn’t hear her, but all she had to do was take a step to the left and she wouldn’t have been talking directly into a clear wall.
Long story short, Sue should not be in a customer-​facing role. She was condescending, rude and lacks sensitivity for patient care.

Was helped by Matthew, excellent customer service especially for working on a Saturday morning ;)

I have been going to this cvs for pharmacy services for about a year. I guess it was mainly out of convenience since it’s on my way home, but after a series of negative experiences at this location I decided to move my prescriptions over to the rite aid nearby on 17^th st.
My first problem is the super sketchy crowd of homeless people who wander in, out, and around the store. Some come in shoeless. Others come in smelling like death and urine. And some are very aggressive panhandlers that I’d be worried could get violent really quickly if they are denied your change and they happen to be in a fighting mood. Additionally I’ll find people panhandling right outside the store trying to raise money to «save the polar bears» or something like that, only to see the same person come inside the location to buy alcohol once they’ve raised enough from the easily duped rich Newport women in yoga pants that stop by this cvs after their workouts.
Next issues I have are with the pharmacy.
First, I have two forms of med insurance, so I would always ask the pharmacist whenever I dropped off a medication to please use the insurance that would have me paying the least out of pocket. The pharmacist assured me they would, and I assumed they had been using that insurance. One day I went to a rite aid and asked the same of their pharmacist, and they must have actually checked to see which insurance covered my meds the most because my copay went from nearly $ 70 at cvs to $ 10 at rite aid when they actually used my other insurance. When I confronted the cvs pharmacist about this, he did not seem to care and tried to say it was my fault because I didn’t tell them which insurance was cheaper. But how could I have told them that when they’re the ones with that info and said that they could and would use whichever insurance made my meds cheaper? So frustrating and annoying that I had been wasting so much money paying much more for my meds than I should’ve been for the longest time.
My next problem with the pharmacy was when I had a friend come visit me from Texas, and she needed a prescription filled that her doctor in TX had written for her. The cvs pharmacist looked at the prescription and said he’d have to have the TX doctor call to confirm the Rx, saying it was a new state law. Well it was already 7:30 pacific time meaning it was 9:30 in Texas, so there was nothing that could be done that night. Anyway, something about the way the pharmacist was acting made me question whether or not he’d made this policy up to avoid having to do a little extra work because it’s an out of state Rx. So we went to the rite aid down the street, and they filled the out of state prescription that evening with no calls to doctors or any other hassle. The cvs pharmacist lied to get out of having to do a bit of extra work. So ridiculous.
The final issue that made me part ways with this cvs for good is that they never seem to have my Rx in stock. And it’s not like I’m using a rare or especially expensive medicine. It’s a very common, cheap, generic medication that should be in stock at all times, especially if the pharmacy knows that I get monthly refills for it.
So I’ve said goodbye to this cvs and I’m happy to be moving on. They can keep their lazy pharmacists and barefoot smelly homeless people, and I’ll go to the rite aid down the street, where they always have my meds and you don’t have to deal with the crazies and panhandlers like you would at this cvs location.
I hope cvs will look at reviews for this location and clean house there with better trained pharmacists and maybe some form of security to keep the aggressive homeless from accosting you as you enter or leave the store.

This is the worst CVS! Not only is the parking lot crowded with homeless people outside, but the service was terrible. I ordered photos online and came to pick them up since it was same day delivery and the employee tells me the photo machine has been down for over a week. If it was down for over a week, then wouldn’t you have the store removed from the options due to technical difficulties? I ask the man that question and he just says I don’t know. So then anyone who has sent in a photo order to this location would have never been notified that their photos would not be printed.
I called customer service and was able to have my problem resolved right away. She had my order transferred and even called the store to endure my order would be taken care of right away. That’s exactly what should have happened.

Just had my second bad experience here in a row. First time it was horrible service at the pharmacy. I was basically ignored as their computer screen took precedent over a live person. This time I was declined a return because I didn’t make the purchase at this CVS location. What a waste of my time.

This place is ok, it’s one of those places, like the grocery store, that you just have to go to for certain things. I have to say the only reason I come here is out of convenience. Their prices are high and their return policy is ridiculous! I purchased 2 items and a few days later wanted to return them, I had the receipts, it had only been a few days since I purchased the items and they were both unused however, the cashier said she could not return them without the credit card they were purchase with. I didn’t have this card so I asked to speak to a manager who said he could not do anything without the card, I even asked for store credit and he declined! He refuse to help me. This is just a ridiculous policy! If I have the receipt, I should be able to return my items! They sell gifts here and I even asked what do people do If they are returning a gift? And he said we can’t do anything! Completely unacceptable and I will never shop here again, unless they change this policy and send me an apology. I’ll be sure to let everyone know how rudely I was treated and not to shop here.

I go there to get the coupons and hoping to get free stuff from those coupons. Glad alcohol section is big. Sometimes certain alcohols there are cheaper than the ones at bevmo. Usually in here waiting for my sister to get out of work.

I come to this CVS to get my prescriptions filled and the pharmacists and pharmacy techs are courteous, professional, and understand the importance of patient confidentiality.
This is a small CVS, but they have a good amount of inventory here. What I usually do is shop for any needed cosmetics or health care products first before I make my way to the pharmacy counter, so as to avoid the regular check out line. Not that I have a problem with the cashiers, but if I can be more efficient in the check-​out process, then I’m all for it.
Oh, and be sure to scan your CVS card for coupons… CVS in general is always on the pricier side compared to Target so get those coupons ready.

The Pharmacist refuses to sell me Fresh Kote eye drops because she claims you need a prescription for them. They are only kept behind the counter because they cost about $ 40 a bottle and are easily stolen. These eye drops you have to use post LASIK eye surgery. It’s funny that you need a prescription when I just bought them on
after cvs refuse to sell them to me. Thanks for making me wait for them to be shipped to me. Might want to send your pharmacist back to school?

I come here fairly frequent since my SO lives walking distance away. I usually buy random items like Chapstick or conditioner for my hair but I’ve also had a few prescriptions filled here as well.
For the store: the employees here have always been extremely courteous, engaging me in conversation and overall doing a pretty good job with serving customers efficiently and in a friendly manner. I am honestly surprised by the negative reviews but most of them are old so I imagine all the great people here now might be new?
The pharmacy: timely and friendly. That’s all I really ask for.

I notice most of the reviews are for the pharmacy which I never use, but the store I do. They recently revamped the store but I actually liked the way it was before. I like the staff, as I come here often and they are always friendly and the recognition is appreciated. I prefer this location to the one on 17^th Street although there is less selection and this store is smaller. This is quite a busy parking lot and it seems like madness sometimes. I just feel a warm fuzzy when I come here and it is my personal preference.

Simply atrocious. Staff is extremely lazy, incompetent and flat out rude.
My doctor called in a prescription, and 4 hours later, they said they had no record of it. It turns out they just don’t answer the phone or check voicemail. I had to have my doctor call it in again and go back one more time, and this time they said they had no record of my insurance information, even though they had just filled a prescription for me 3 weeks ago with the same insurance and have been doing so for a year. Worse, they simply refused to help me, insisting I pay $ 52 for antibiotics or go home.
I understand that hiccups happen, but their staff makes your life more difficult because they are so lazy and rude and just don’t care. Do yourself a favor and take your business elsewhere. And if you use insurance, it’s not like CVS is any cheaper. Rates are whatever is negotiated with your insurance company.

This CVS is the worst… empty shelves… out of stuff… doesn’t look clean… uncaring pharmacists.
My prescriptions have been lost/​misfiled. I changed pharmacies.
Where is security? I got tired of being approached outside by panhandlers and just plain strange people. There are «regulars» asking for money… one woman with a baby wanders around. Costa Mesa police???

I go to this CVS pharmacy because it is right by my work. My physician sends my prescription in electronically, so by the time I leave the doctor’s office and drive on over, my prescription is usually ready when I arrive. If your doctor sends over the prescription electronically, I would recommend calling the pharmacy to confirm the order has been received before driving over there to pick it up.

This pharmacy is so difficult! I had an issue getting my prescription transferred from ANOTHER CVS, they were waiting on a fax even though the prescription information was in their system. They claimed they needed to SEE the prescription. like they don’t believe their OWN system? If that’s not enough, they’ve «lost» my refill information twice, so I show up and I have to wait for them to fill it even though I called ahead. My most recent headache comes because they won’t refill my prescription because it’s «expired» even though I have 4 more left, and my annual check up is a little later than last year. Seriously? Who ABUSES birth control. just give me the medication. Why do they make things so difficult? HATE THEM.