Autobahn Autobody

Worst customer service.
I went in to get a quote on a bumper damage.
The manager just brushed me off and told me that he’s busy and promised to call me with an estimate.
He never called.
I called and he tells me to bring the car back again if I want an estimate.

Wonderful, efficient, and professional work! #1 BODY SHOP! I brought my Lexus IS300 for some paint work and I am blown away at how FLAWLESS my car is. It looks fresh from the dealership. They even detailed my car for me! Two thumbs up!

I took my car to Autobahn at the recommendation of Hitch Crafters after my toe hitch ripped large holes out of the floor of my car where it had been attached (it had not been installed by the guys at Hitch Crafters). I just picked up my car one day earlier than expected, cleaner inside and out, with the holes in the floor fixed beautifully. And for half the price quoted to me by another local and highly rated shop. I’m very happy with this business.

Love this place! My car was involved in a hit & run and I had it towed here. Not only did they make my car look brand new again, they handled all communication my insurance and the other driver’s insurance. Saved me 2 headaches!

I have 2 girls, wife and mother in law. They all drive and park like it was their first time. They have all used autobahn and I pay the bills! Autobahn has treated us fair with timely completion. This last accident my daughter had an issue with insurance responding, their staff helped to get our claim paid and took the burden of contacting them. They went way above what I expected. Good job on the paint and body work too.

I have used Autobahn over the years whenever I’ve had any accident damage to my cars. Recently I took my vehicle in for work on both sides, however due to confusion over an old quotation in the system, they ended up repairing something that didn’t really need fixing.
My wife picked up the car, so she didn’t know that what was supposed to have been fixed wasn’t, and she drove the car away.
When I returned home several weeks later I saw that the dents still hadn’t been fixed. i went back to the store and pointed this out to Phil Sanchez, the owner. Once he looked into the problem and saw how they’d pulled an old quote, he did the right thing and fixed the dents without any further delay or charges.
From time to time everyone is going to make a mistake. What matters is how you deal with it. They did the right thing. You can’t ask for more than that. They even gave the car a complete polish.

My family and I have been customers for as long as I can remember. They do great quality work and they are very friendly and willing to work with you on your estimate. Every time I’ve had to come to the shop I’ve been very pleased with my experience. My cars are always coming back looking brand new. I highly recommend this shop!!!

Great Auto body shop. I met Megan at Autobahn in Costa Mesa and she is great! I appreciate an autobody shop that takes care of not just collision repair, but also all mechanical repairs and auto detailing. They are worth checking out to get a quote to have your vehicle restored, detailed, or a simple auto repair. Truly great people — a family owned business.

Job: Rear bumper, BMW 535i
Pros:
Paint is clean, matches well. The bumper damage was not so severe, but as representing attorney, they fought insurance at fault to get me a brand new bumper. Although I have not visually inspected myself, (I will soon when I have the time), I think the damages underneath the bumper was properly fixed. Rear sensor seem to work fine.
Cons:
1) When I first came in, they would not give me a straight answer in dollars for an estimate. I politely asked several times. Mr. Sanchez was not openly friendly and explicit to the type of work that would needed to be done.
2) Their detailing job is mediocre. I do a better job myself. I believe I brought the vehicle in cleaner than it had left. There was polish that had not been completely brushed off the rear bumper.
3) You can see marks in the rear side panel from removing the damaged rear bumper.
4) Their communication is lacking. I had called several times to follow up on the status of my vehicle. They had my vehicle in possession for over 1 week.
5) When I had just received my vehicle, I inspected the trunk and noticed screws missing from the internal side covers. There was a lot of gunk (smelled like glue) in the screw holes, as if they were trying to hide the missing screws. Mr. Sanchez insured me that it was my hand sanitizer that made a mess. I highly doubt that and believe he lied directly in front of me.
6) He had insured me the missing screws would be replaced. He took my car, drove it to the back of the shop and replaced it. He tried to carry on as if everything was okay and resolved. I reinspected the new screws and noticed they were completely different from the original manufacture screws. I told him and had described what they look like. He said he would order the OEM screws and call me. I had come back a few days later to find the screws he gathered were the wrong size. He told me again he would order new screws… It has been over 2 weeks and I have not heard from him.
7) A few days after I had received my vehicle, I noticed an expensive bottle of cologne missing from my glove compartment. I know they were in my glove compartment because they left an empty bottle of touch up paint there. I had left my cologne in the glove compartment everyday for the past 2 years. It has been two weeks since I noticed it missing and has not been found. I have looked everywhere and gave them the benefit of the doubt that it might show up. At this point I am certain they have stolen it. Who knows what kind of minimum wage sweat shop labor they have in the back.
Conclusion:
I’m not out to get people, honestly trying to give people especially small family companies the benefit of the doubt. Being truthful, I was left believing;
1) They conduct business as if the only thing they are interested in is your money. They walked away with $ 2700 for a fairly simple & common rear bumper job.
2) They have little to no regards to detail such as missing screws.
3) They didn’t care much to recovering items they have misplaced such as missing screws.
4) I honestly believe I was a victim of theft.
To me, this is unacceptable and completely unethical. I see this place as having very little integrity. I can’t recommend this place at all. I wish I did more research and asked more people.

Great place to get your car looking like new again! I’ve been to Autobahn twice, once for my car (Lexus IS250) and a second time for my girlfriend’s car (Mitsubishi Eclipse). Both times the job was done on time and at a fair price. Even now that I moved to NorCal, I tell all my friends about Autobahn when they need body work done. They also do an amazing job detailing your car!

Took my boss to get his Porsche bumper repainted (an inch scratch). They made it look like new :)

RARELY, does anything meet my expectation level on any front…
That said, I was introduced to Autobahn Autobody some 20 years ago on a unique and difficult paint issue on an all aluminum body. Not only did they solve the situation it ended up being better then the factory representative thought that it could ever be based on his prior experiences.
The above said I have repeatedly, turned over very difficult assignments that I ultimately thought that there would be a battle over only to have them «Get It Right The First Time»…Every Time.
So, now that I live in Palm Springs CA which is no easy hike to get to Autobahn, I still take any and all to them even if it means booking a hotel until they are through «Working Their MAGIC»…
If the above is not enough for you, understand that their promises, ARE NOT FOLLOWED UP WITH EXCUSES, as to why they could not do it. Which would be my advice to you…
JUST DO IT !