Stopped after a hike with some middle school kids to feed them supper. Have previously had good experiences here, both with our children when younger, and other middle school kids on a return trip. But not this time. We tried to be organized and when we questioned the lady in charge(kindly: we simply thought some things had been missed) we were made to feel stupid, especially that we didn’t understand their shorthand as to which sandwich was which! Then, in frustration she turns away from the counter, sends an underling to take her place muttering something to the effect that«This is ridiculous, YOU cover the counter!» I wonder how the situation might have escalated if we had been rude or confrontational rather than calm and simply asking for help and clarification? I know this is Burger King, but the experience was simply sad and negative because of this individual and her unkind attitude. This is unacceptable in any area of the service industry: minus four stars.(Unfortunate, as this location used to be a happy wayside.) By the way: the ‘double stacker’($ 3.69) is just as pussy a sandwich as the ‘double cheeseburger’($ 1.69)… Sadly, the extra $ 2 is not worth it: minus one star. On the plus side: the kids did enjoy their food and had a good time. They were even treated kindly by our rude host upon return visits for additional food: I will award one star back for that. Additionally, the younger employee sent to the counter after the negative encounter with the supervisor was very kind, professional, and even apologized for the quality of the sandwich when I sincerely asked if the mediocre ‘double stacker’ in my hand was really the sandwich I had ordered: two stars back for that–(thanks, young high school student!)
Ken S.
Classificação do local: 4 Clackamas, OR
Place is pretty clean, staff are helpful thanks to Kodak n kimberley. They don’t offer military discount here at this location.
Minnie M.
Classificação do local: 1 Albany, OR
The manager at this location needs a serious attitude adjustment. I have had several poor interactions with her. I refuse to go to this location anymore because she makes me feel like she has a lot of things she would rather be doing. On top of that, whenever I place an order with her I almost always do not get what I ordered and when I tell her this she rolls her eyes at me. I did however have one pleasant experience with a crew member named Robert. He was friendly and heard me telling my friend that I only had thirty minutes for my lunch so when it was done he brought it to my table. It was nice to see that somebody at this location cares about customer service.
Avery S.
Classificação do local: 1 Albany, OR
Food wise, it’s Burger King, like any other. You either like it or you don’t. I felt compelled to point out, however, that the staff at this location is not very considerate, and I would go so far as to say downright rude. The actual service is OK, but the employees spent a lot of time gossiping loudly enough for the entire dining room to hear, and on one occasion an employee and manager had a dispute about hours right there in front of everyone, which made me feel pretty awkward. But the worst part was that when I went and got a seat, I noticed two employees leaning in close to each other and muttering while STARING at me. I made eye contact with them, so they knew I was aware that they were staring, but they didn’t stop. It made me feel extremely uncomfortable. It’s not often I leave a restaurant feeling outright terrible. Skip this place. There are plenty of fast-food places that have polite and courteous employees. This is not one of them.