Gold’s Gym Corporate Offices

Location: San Antonio, Texas
First and foremost always listen to the customer. They are concerned about an aspect of your services. Take the time to listen and truly understand what’s their concerns or issues. Treat the complainer with respect and compassion. When client brings to the management their concerns about harassment and or improper behavior, be understanding. I brought a complaint against a Personal Trainer for his improper behavior. This would not be escalated if the GM took the problem or issue seriously instead he did not apologized and he responded abruptly «I will speak to him» and turn his back on me.
As a General Manager or Corporate Officers, your goal is to solve the problem. The customer/​client needs to feel like you’re on his or her side and that you empathize with the situation. This GM did not even care and did not apologize for the inconvenience this had cause. When a customer senses that you are sincerely sorry, it usually diffuses the situation in this case, this did not happen it only made me more upset and discontent.
I spoke to the Area Regional once and I was promised a call back the next day, as of today I have not heard back from him after leaving several messages. I was promised by the GM that I will be meeting with the Area Regional after their conference meeting however I was told this would not happen and they decided to terminate my membership instead. After I filled a complaint about harassment and improper behavior, I was retaliated against my complaint and they took sides and instead they expelled my membership. I was penalize for complaining about this situation.
They did NOT take appropriate action against the wrongdoer. The management team from Golds gym did not care and no follow-​up from corporate to make sure that the client is satisfied with the resolution and as of today they have taken care of this issue or concern.

Before joining Gold’s, consider reading reviews from Consumer Affairs and read further reviews about them. I’ve worked out at Gold’s Gym for a few years and really enjoyed my experience there. It’s a gym for the serious. BUT, upon cancelling the membership it was difficult as anyone else who has tried to walk away. It was money that I didn’t need to spend. I should have paid money in full for my membership. The staff was nice about my departure, but corporate tried to drain every last benefit from me.

I went to Gold’s in texas while on trip. Needed it only for 3 months, paid initiation fee and was talked into signing a acontract that I was assured I could cancel. I was even showed what box to check. (I was on a long roadtrip and was spending 3 months with a friend in Texas). I made that clear to salesman that after I left I would be in areas with no Gold’s gyms. So far they have charge me an additional $ 140.
A teller at my bank mistakening thought Gold’s had returned my money, but it was actually my bank. They credit you while they are investigating claims.
After waiting an hour to be connected with Gold’s customer service both of us realize my salesman was a crook and lied to me about contract but oh well it is still on me. The salesman in Texas will not talk to me. Very BAD people and Company.

WORST trainers and they charge a lot. My Son Hurt his back because of the entry level trainer even if they charge $ 60 an hour !