Goodyear Gemini Auto Service Center

Fuck this place and the workers, simple oil change with an appoint takes 4 hrs, their attitude is shit

Literally terrible customer service. Don’t ever go there. They do free tire rotations but neglect to tell you that they don’t balance them unless you ask them to, which is an extra $ 60. No thanks! Never going back!!!

Just took vehicle in for routine maintenance and a free tire rotate, spent $ 200. The leather seats had grease on them. They should wipe up any mess they make. They also scratched the inside of my door.
Next day the vehicle was shaking and tires were out of balance. Took car back in and was told balance was extra $ 60+. So, the car was fine before they rotated tires and they messed up balance. Totally unacceptable practice. Took vehicle elsewhere and will never go back to Goodyear again! Horrible customer service!

Came in at 11 am to get a simple oil change. Told me it would take 2 hours. 5 hours later after calling twice to check on the status of the oil change it still wasn’t done. Got there at 430 and they told me they hadn’t even started on it and they said it would take 45 mins to do it. I understand a wait time is sometimes necessary but 6 hours is ridiculous.

I came in today at 3 PM New Year’s Eve glad to see that they were at least open till six. I waited 20 minutes in the lobby for someone to finally acknowledge I was there. After asking what they could help me with I told him I was there for an oil change. He told me that they would be unable to help me today and that they would be closing at 5:30. I check the sign on the door before leaving to see if in fact they were closing at 5:30 and not six like I originally read. I was correct they were closing at six. I even asked an employee who was standing near the exit of the garage what time they close. He said 6 PM as well. thanks for the bad customer service, lazy attitude, and lies.

I took a Goodyear tire in with a sizable bolt in the tread. Upon inspection, the salesman told me it wasn’t safely reparable. They had pulled the tire and put a patch on the inside with a thing that extended through the hole. Well, it was holding air, but the salesman was saying that they couldn’t guarantee the repair. The real danger is that the tread would start separating at the torn spot. I didn’t want to buy a new tire right away. I thought the tire was repairable. He wouldn’t let me pay for the patch and sent me away with the tire. Well, it held for a few months, but the tire did fail as I was warned. Fortunately, I was already prepared to buy a new set of shoes for the car by that time.
I feel like I was treated honestly (his warning did come true) and since he couldn’t warranty the repair, he wouldn’t let me pay for it. I doubt they’d do that frequently… they’d lose money in the long run with the labor costs lost.
I recommend this garage for tires and regular tune-​ups. I have found no reason to NOT trust them as I have for other places in CC. This is one of two garages I would recommend.

my appointment was for 9am. Thirty five minutes later my car was still outside. I left and will not return.

So, who do you go to when you need car repairs? If you knew how to repair it, you’d do it yourself. We are at the mercy of the mechanics, and they make money off doing more and costlier repairs. Who do you trust?
I know who who I trust, and that is this Goodyear. My daughter’s car was overheating, and my diagnosis, from what little I know, told me it would be a costly repair. I had my wife’s il changed at this location, and they just struck me as honest. We took the car there and left it. The manager called me with the diagnosis (what I had expected), explained that until a certain part was sent off for testing we would not know the full extent of the damage, but he gave me a range of minimum and maximum costs.
Once the part was tested he called and told us the good news. It only needed the minimum of repairs. It was still costly, but it could have been early double. The work was done quickly, and all repairs and explained parts were explained in detail. He also found another problem, but we could not leave the car that day. We picked it up and returned in a couple of days later, and he replaced the defective heater part quickly and at a greatly reduced cost to us.
It is difficult to find a place trustworthy. This Goodyear is one. I recommend it wholeheartedly.

I came in without an appointment at 420 p.m. after having been thoroughly disappointed by another service center that informed me that it would cost $ 1800.00 for me to get a realignment because there were all these other parts I needed. A very capable and pleasant servicewoman helped me stating that it would be $ 579.00. I was still a little put off because I was not anticipating the brake repair that would accompany the realignment, so she knocked off some money for me. Then she got her guys to get the parts right away and had my car completed within four hours. I was thoroughly impressed.