Palm Beach Tan

Cleanliness is great! Girls are nice and helpful. A couple of them are way to pushy and seem to be rude if u try to tell them ur just there to tan and not buy anything… I use the standard or medium Beds. And both are great! Lotion I bought was great too!
My only complaint is just trying to run in and tan and leave is such a chore when they try to sell u every single visit. Every other day I come in and it’s the same thing.

I’ve been tanning at Palm Beach for years, and I used to come to this location all the time when I lived in Corona. I live in Tustin now, but visit family in Corona frequently so I decided to stop in and tan. While I was there, there were guys in there fixing the lights. The bed I wanted wasn’t available, so I used the stand up. When I got out of the bed, I happened to look up, and saw one of the light workers staring at me naked! (There is a 2 – 3 foot gap between the booth wall and the ceiling. I was mortified! Instead of turning his head, he smiled at me and waved and continued to stare! I told him to turn around, and he just kept staring and smiling. Thank God I happened to use the stand up, since that allowed me to block myself enough to put my clothes on as fast as I could. I was so disgusted, I told the girl who was working at the desk, and she apologized. I cannot believe that Palm Beach would allow men to work on the lights, on top of ladders, during regular business hours where plenty of women, and men, are all in their plain, naked view! This is something that should be done AFTER business hours. And to make matters worse, I received an email from Palm Beach Tan asking me to «review my experience». I submitted my review, explaining what had happened, and it asked if I would like to be contacted, and I said «yes» and provided my contact info. Nobody ever contacted me! SO disappointed in the whole situation, the company, this location, and the service, or lack thereof, that I’ve gotten.

They don’t have the diamond beds so I automatically didn’t want to revisit, but the manager was nice. Extremely pushy! Not just with me but as I waited for my spray tan, I noticed she was the same with other clients. She told me the goggles that you can purchase don’t leave little white circles around your eyes and how I wouldn’t be disappointed… She lied. The tanning bed was clean, and the spray tan booth was clean.

The place was very clean and staff was very friendly and knowledgeable. Tori was great to work with and made me feel very comfortable. I’m really happy I signed up for a month long membership.

I usually go here. They are very friendly and helpful and always have great specials.

I have been to other Tanning Salons in San Diego. I just recently moved to the area. I noticed PBT so I figured I would give them a shot last Tuesday. Dee and Jay were fantastic and very helpful. Too bad this place doesn’t have clothing or more items geared towards men. I would like to see shirts and things for guys. I’m probably not the normal clientele but other than that they were very nice and accommodating I will defiantly make this place my new salon to visit. Thanks palm beach tan!

AMAZING PLACE!!! this is the best shop I’ve ever been to, right when you walk in the door you notice how well organized and clean everything is, the beds are always perfect and the staff is so full of knowledge, the new store manager has really turned this place around, I recommend the salon to anyone who wants to tan!!!

Favorite place to come & just relax hands down! The staff is always awesome & very knowledgable and the beds are amazing & always clean! Thanks you PBT Magnolia for always making my visits something to look forward to! :)

Not my usual place but I had some time to kill on that side of town. Walked in and the girls were very helpful and knowledgable. Luckily, they had my bottle so I picked one up and got my tan on. Bed and room were clean so no complaints there. Quick in and out with a bit more color… Couldn’t be happier! I’ll be sure to swing by again when I’m back in the neighborhood.

I had a great first experience with PBT. Heather explained all levels and options to me, without any pressure to purchase the most expensive. She was super friendly and accommodating and helped me prep for my upcoming wedding. Great customer service thus far!!!

this is the greatest place to tan! I have never been to a place where every single person working there is so knowledgeable about the products And services AND the friendliest. i will never go anywhere else

Absolutely love this place! After a long day at work it’s nice to go relax for 15 minutes! Ali also has been so helpful with getting me tan for my special event! And I absolutely love Elusive I just purchased! All the staff here are very knowledgeable on heir product! Thank you to the Magnolia staff for the great experience! I highly recommend this tanning salon for all of your special events or just to be tan all year long!

I’ve been at other palm beach locations & this one is one of my favorites ! The girls are always super sweet, there is hardly ever a waiting time, & clean environment!

This place was awesome especially for a first timer like me! Service was great and very helpful!

Hi my name is Joanna t. I go to Palm beach tan I went in a week ago a girl named Ali was awesome great common sense, there was a woman wanting to be a new member and it was me and 2 other people ahead of me. Ali told lady can she please wait while she gets us in that way she she can give her great attention one on one .that was awesome those people ahead of me went in and then me .then Ali had time to explain to her how the spray machine worked. She’s a great employee, your lucky to have her. I have 3 kids waiting for me at home waiting for me to give them my attention since I work full time limited time with them being a single mom. Time is presious when you need to divide their time with their dad. So props to you Ali you are a great awesome employee. Even leaving that lady waiting just a little while so she can get us in also made the lady feel important by telling her how she would give her all her divided attention after she took care of us…

Great tanning rooms, horrible customer service, ladies/​make sure you keep up to date with payments if you miss one they will STILL charge you for the month after and you will NOT be able to use their services. Poor customer service, basically taking money for free and not giving customers benefits. No wonder people told me not to get an account with them, thanks for showing me why pbt!

The girls who work here seem undertrained. They will confuse you regarding free spray sessions and when you get there tell you it’s $ 40. Too much talking, misleading information and not enough listening to customers needs. I’m in the sales business and pushy and indirect customer service/​information will get you to lose customers and take their business elsewhere.

Very disappointed :((I have tried to cancel 3 times and they keep billing me. SO FUSTRATING I WILL NEVER GO THERE AGAIN! :(

PBT gets 5 stars for cleanliness & awesome customer service. I never feel pressured to purchase lotions yet, they’re very helpful when I do need some. All the girls working here are great but Liz is part of the reason I’m back as a client. She knows her stuff & does her job well!!! Happy to refer anyone to PBT… keep up the great work!

I have to mention the staff is great, but I think this chain is a bit over priced.

Panic mode: I am getting married in a week and FORGOT TO TAN! Even worse, it’s raining all weekend and there is no chance of tanning on my own. So, I came into Palm Beach Tan with anxiety and the girls were so helpful. They even made a schedule for my week of tanning and completely calmed my nerves. Excellent customer service and I owe them so much for helping me! Thank you Kaelyn and Rochelle, you two are so sweet for going above and beyond to reassure me and help me out!

All I have to say is best customer service here. All the girls are very courteous, jolly and very informative about all there products. I wouldn’t go anywhere else and highly recommend my friends and family to Palm Beach Tan. Thank you lady’s for all your great service!

Definitely had a great experience at this Salon. Very clean and friendly staff. Staff was super informative but not pushy. I would definitely come back to this salon

I went to Palm Beach Tan after reading reviews about them. I have conflicted feelings so far. I printed the Unilocal coupon for 4 free tans in their most basic ‘silver’ level bed. The bed itself, is very dirty. It looks clean at first glance, until you turn the bulbs on. Then you are welcomed into a bed full of hair. Lots of hair, clumped fuzzies and disgusting borders. Where the acrylic meets the plastic is absolutely dirty. I tanned two days in a row. There is a bobby pin in the corner of the bed that has been there each day. That makes me question the thoroughness of their sanitizing claim. I tanned for 10 minutes on my first day. I never felt warm while in the bed. Nor did I feel or look as though I received any color. I went for 20 the second day and my results ewe the same. Nada. I know each individual tans differently, but to not feel or see anything is slightly alarming.
Their packages are typical. Basic bed packages for around $ 18 – 25. Higher levels ranging and going close to $ 100. Their tanning lotion pricing is also typical. Always overpriced. The employees are friendly, although I agree with some of the other reviews, getting into a bed can be lengthy. They attempt to up sell and unless you tell them your urgency, you will be there a bit.

Update
I had my wallet lost, so I had to replace all my cards. I went in to tan and was told that I had not paid for the month and while they would comp me for that session, I needed to make payment immediately and that the charge for non payment would be waived. This was said to myself in front of eight customers. I was embarrassed. The new manager has no people skills. I had been coming there since October of 2013 and the girls had always treated me well. I was forced to explain losing my wallet and being issued new cards which caused the problem. I felt that if I was a valued customer, I would of been pulled aside quietly and asked if there was an issue, not spoken to in a room full of strangers who knew my business. I politely declined my comp tan and then emailed them to cancel. They of course told me I had to do it in writing, so I wrote corporate and did so. Completely unprofessional on the part of the new manager. I will say this, there are employees there that were very easy to work with and I appreciate that, but obviously business tact was lacking with the new manager they brought in.

I don’t know how this place is still in business, what with the extremely rude and pushy people they have working here. It starts the moment you walk in and doesn’t ever stop. Here I am, 4 months after I canceled my membership still getting regular calls about my «account.» I had to call my credit card company to have them stop PBT from stealing my money. On the last call I had with the store manager of all people, she actually hung up in my face. Great customer service! Not. They «can’t cancel unless its in writing» which you have to do in person. Which is fine, except for when they happen to lose your cancellation and want you to come in and do it all over again. Sorry, not wasting my time on this place anymore.
Stay away or you’ll regret it for months. I’m off to change my phone number.