Massage Envy – Corona at Eagle Glen

You’d think $ 109 worth of service would be superb but unfortunately My Happy Feet off Magnolia for $ 35 full body 1hr surpass them by far.
$ 60 for facial. Janice was wonderful, lovely personality and very friendly. She gave me two facials which was nice. There wasn’t much massaging like I was hoping for.
$ 50 full body massage, 45mins. This was sooo disappointing. I asked to focus on my shoulders, back, and butt. She goes and spend a good half hr on my extremities. Applying pressure for a long time instead of massaging. Using mainly her elbows which was not therapeutic at all. There appears to be a shortage of technique and rhythm. I do not recommend therapist Kim.
It was my first time here and will be my last. Don’t waste your $$ here. It’s much too overpriced for a poor quality treatment.

Came here for the first time since I had a gift card. I had a really pleasant experience for it being my first professional massage. The front desk was very friendly, and made me feel very welcomed. They explained what is going on, gave me water, asked if I had any questions, as well as filled out a short response sheet regarding troubled areas/​preferences.
My massage therapist was Audriey, and she was very nice! She definitely did a good job in massaging out my knots/​tension in my muscles. We talked for a good portion of the time, so it seemed like it went by really fast. After the massage i felt really relaxed, and my muscles felt really relaxed/​loose. I really liked the soothing music in the room, and the massage bed heats up, which felt really good!
After the massage the front desk followed up by telling me by troubled areas, and if i wanted to sign up for a membership. Although i declined because i think this place is really pricey, seeing as you are paying a monthly membership free of around $ 40, as well as a per hour fee when you go of around $ 40. The massage was good, but there are a lot more places where you can go for a cheaper massage of the same quality. If you don’t become a member the price is $ 99 for an hour, which is just unbelievable and i would never pay that. I ended up paying $ 49 for an hour since it was my first time here (it was actually 45 – 50 of hands on time).
Would i recommend going here? sure, if you don’t mind spending a lot of money. The quality is good, since they are all licensed, but you can find a lot more place in riverside/​orange county that are a lot cheaper.

I had my first massage here about a week ago with Katie. My experience was great. The front staff was very friendly and offered me water or tea as soon as I walked in. I was able to take a seat and they brought the forms to me to fill out. Katie was also very friendly and informing. I have serious back pain and she worked it all out for me. The only thing I was a little bothered by was feeling like I was being pressured into purchasing a membership after my massage.

I have been going here since April 2014. Signed up in San Diego and then transferred to Eagle Glen location. I have had one bad experience in which it was NOT the massage it was the front staff. The manager Maria had straightened it out and made sure I was first and had me taken care of. Massage Envy locations I think are getting «revamped» and I do think they are changing some things in office and massage therapist. I always have a great time here and I don’t usually have one massage therapist because I do see that everyone so far that I have had listens to your needs works well. I do get facials here and I just had one last night with Ronda and she was patient, kind and educated me as to my skin and very professional. I am currently a member and I am happy here!

This place is seriously messed up with their scheduling. Called and set up a chair massage for 2:30pm next day. Called me back 5 mins latter pushed back to 3:00pm instead (no big deal right?). Get a call/​message the day of the appointment pushing it back to 3:30, OK another 30 min push, no biggy, but then I call them back and they can’t do the 3:30 because the person that does the chair massage was already previously booked for a 1 hr massage so that left either a 4:30 for a male or a 5:30 with a female. Who knows if those times would be pushed so I just decided to go somewhere else. Don’t waste your time with this place.

The worst customer service! Never go here! Made appointment one week in advance. Sales associate called me on Saturday, my mail box was full… my error. They did not call back, did not email to confirm dispite me being a member at 49.00 auto debit PER MONTH for 1.5 years! Spoke to front desk… said they «do not call back» …left message for manager to call me. She called 10 hours later… Christine… was told the deducted 50 percent of one of my credits INSTEAD of billing my card on file… as if she GAVE né a deal. Told me «your a Dr., you understand?» I told her, «I can not understand why I wasn’t called again, nor emailed.» Said «we do not email for appointments.» Final outcome: Charged me for 50 percent of appointment! Told her I was leaving poor feedback… and calling corporate office. She did not care apparently. Said, «this is our policy!» Excellent therapist… TERRIBLE staff! Read other reviews about this location… states same poor service. NEVER go here! Terrible customer service! I will never recommend… nor go back! Calling corporate tomorrow.

OVERPRICED! INEXPERIENCED! It’s all about getting you into the membership.
I am late in writing this review. It’s been a year, but nevertheless felt I should finally warn people because I keep reading bad reviews about this franchise in a lot of locations and I think it will help others.
I will give this two stars because the place is clean and inviting. However it’s all downhill from there. Upon entering you wonder why there are people with deer-​in-​the-​headlights looks on their faces in the waiting room being spoken to by a technician. Then you realize it’s because they are getting 15 minute sales speeches attempting to hard sell them into a membership. I came for a massage not a multi-​level marketing meeting! It’s the same awkwardness you feel when you walk into a membership gym. It immediately puts you on the defense and then you can’t relax.
If that’s not bad enough, you are worked on by a person who has most often just graduated from massage school and has virtually no experience. My massage was the worst I’ve ever had. When she said she was finished, I thought she was joking. Literally my 12 year old son would have done a better job. It was beyond basic, and not cheap! And to boot whey whip out a pre-​printed card with «suggested» tip amounts which are OUTRAGEOUS! Me and my friends have been getting massages for decades, we have never left a $ 25 tip for crappy overpriced $ 75 dollar massage. Paaaleeze!
They tote how skilled and licensed there technicians are… who cares if there «licensed» if they massage you like they’re not!
I went to a charming ASIAN massage parlor and got a 2 HOUR massage for $ 55 and it was the best massage I have ever had. All of this stuff started in the orient, who better to be doing massage.

Worst massage I’ve had in awhile he was very rough and spoke no English for me tell him to do otherwise :(I’ll give them another chance though they were really polite.

This franchise is not run very well. Also the contract is quite one sided. If they cancel your appointment it is fine no matter what time they tell you about it. If you cancel less than fours hours before too bad. They cannot keep good therapists they always quit. It is clean but most respectable massage places are. You will get a refund because they roll the massage to the next month which is frustrating particularly when it is there fault. Management could care less.

I went in yesterday for a much needed massage. This was only my second massage I’ve ever gotten in my life. Me and the wife went in for a couples massage. The staff was nice and they offered us water as soon as we came in, I like that. We didn’t have to wait long before our massages. The massage rooms are quiet and dimmed just perfect. Great relaxing music playing throughout the entire place. The woman up front (Michelle I think) was very helpful and kind. She explained the prices clearly and there was no pressure to buy a membership or other products. My wife ended up getting a membership but I did not but she even promised me the same deal my wife got if I change my mind. That’s good customer service if I do say so myself. I would definitely come back to this place.

Love this place sent my partner here and he enjoyed every min I can’t go anywhere else for a massage! If you need a relaxer this is the place ! Also j recommend Ellen she will take care of you and make you feel comfortable.

We had an appointment scheduled for 430pm. Apparently there was an injury and we got a phone call saying they had to change the time to 5pm. I didn’t have a babysitter for that time so I had to drive 30 minutes out of my way to a different babysitter. Because of this I was 15 minutes late. They didn’t get me in the room for another 15 minutes. We only got a half hour but were both forced to pay for the full hour. Very unprofessional to make you put up a credit card to hold your time, but they can reschedule and mess up your plans and still charge you. I will never come back here ever again and I will discourage all of my family and friends as well.

Way too expensive & they don’t let you out of your contract for anything. They say you can cancel if you move «out of the area of any massage envy» but there’s literally one EVERYWHERE. Even in Oklahoma! Massage was average but not good enough for prices. Try massage green off Ontario! Amazing massage & way cheaper. :)

I received a gift for my birthday (an introductory massage for 1 hour) my massage was literally 45 minutes unfortunately with all the sales talk before and after my massage. did come very early to fill out ppwk before my appt time. I finished my ppwk timely before scheduled appt time. They approached me regarding membership sales before and after my massage which was highly inappropriate. This locations bathroom was a disaster it smelled so bad and was super filthy. The prices are outrageously high! The whole business aspect sucks. 1 star
The ONLY great outcome to this visit was my massage therapist Jasmine as she is a great asset to this location. She considered one of the greatest massage therapist! I’d recommend her to anyone! Her hands are amazing and she does so well! She has a gift!!! I’d hire her as my own personal massage therapist as she works wonders!!! Jasmine is the only staff member that gets 10 stars.

I just finished my first massage here with Ariana. She was amazing. The staff were all great, friendly, and I left feeling relaxed and cannot wait to go back !!! She worked out all the areas of stress that I didn’t even realize I had

It’s all about who you get I have been here a few times for prenatal massages. The first one I had was horrible, the lady was totally freaked out that I was pregnant. I decided to go back this time to a different lady Melinda and she is AMAZING I have extended my membership for the rest of my pregnancy!!!

LOVE LOVE LOVE this ME!!! I love the set up of this ME. I have visited numerous MEs all over US and yet they do not compare to this ME. They always have great massage therapists and Jaye at the front desk takes good care of me. I am SO glad that I live approx 30 mins away from this ME so I may visit it weekly.

I just did a two hour massage with Jazmine who was simply amazing! I don’t beat feel beat up and boyyyy did I have KNOTS everywhere! She was very educational too and gave me helpful tips I can apply to my daily routine to decrease knots. She will be the only person I come to when I’m in town! Heavenly hands!!!

Ive only been to this one once as of now, but I really liked it.
The location is clean, when I got there there were only 2 girls at the front desk, which was very refreshing b/​c the massage envy I use to go to has too many girls at the front desk and it was chaotic!
I’ll come here again!

I know some people have bad impressions about Massage Envy, but I’ve had great experiences here. I did have a $ 49 monthly membership for a long time, but discontinued simply because I wasn’t keeping up with them.
My favorite therapists there were Marissa, Ariana, and Randy. I always left so relaxed and well taken care of. The receptionists have always been friendly.
My advice is to carefully read your contract and make sure you use your massages when you are ready to cancel. The policies aren’t my favorite, but this is what’s in the fine print and you need to be responsible when you sign. But otherwise, a clean and quiet facility with soothing music, and non smoke smelling therapists unlike some other massage places in Corona!