Automated Gate Services, Inc

I called for a service appointment and told them what I thought the problem was before they arrived. (Photo sensor) Two guys came out on the $ 125.00 service call (billed on credit card before they arrived) and asked what the problem was. I explained the problem and they asked me what I wanted to do. I told them I wanted them to fix it. They then informed me that they were the install crew and had no parts on their truck for repair. They said they were asked to stop by on their way back to the shop because the service tech was busy. The two guys stood around for about 25 min. and then asked if I wanted them to come back another day with the parts and fix the problem. They also informed me that they had used up the allotted time in the $ 125 service call so they would have to charge me another service to come back another day. They said I may be able to work something out with the office but I would have to call and ask. I called the office and they said they would come back and not charge if they could fix the issue within 30 min. I got a quote for the part from them and it was $ 175. Needless to say, I ordered the part from Amazon for $ 47 and installed it myself in under 10 min. Don’t waste your money on these guys. If you run a specialized service company you should have service people with at least some common replacement parts on their truck.

I work for a storage facility and have been working with Automated Gate service since I’ve been here and they are great! Dave is always willing to help out and he always makes sure to recommend services that will keep your gate functioning and most importantly safe for everyone. I can see why my company has worked with them for so long. We have full trust in what they recommend and the work they do. Great company! And again, Dave is awesome!

Absolutely the most professional staff I have ever dealt with!!! Daniel was knowledgeable and prompt. Came in the specified time frame, assessed the problem, corrected it and completed it in a short period of time. The pricing was reasonable and matched his initial estimate. First class all the way!!!

I used AGS at my job in Azusa. They are very professional and perform great work on commercial gate systems. I dealt with the owner Steve Johnson who bent over backwards to make sure our emergency repairs were performed on time. AGS followed through with excellent repairs in a timely manor. Highly recommend this company!

I had a really good experience with Automated Gate Services. I contracted with them to come out to an apartment building that my company manages and agreed to the standard service charge. The technician was prompt and knowledgeable and got the gate operating again and recommended some needed repairs/​upgrades. I explained to the tech that I had done the same things that he did and after about 4 days the gate stopped working. Like clockwork, after 4 days the gate stopped working. While the company insinuated that the recommended repairs were necessary to get the working properly I asked them to guarantee that. I didn’t want to spend the money without some kind of guarantee. I received a call from someone whom I assume was the service manager and he said that he wanted to send out a secondary tech to review the gate. After the secondary tech came out the gate has been working flawlessly. Unfortunately I wasn’t present at the second service call so I don’t know what he/​she caught that the first tech didn’t catch, but I can say that after about a month now the gate has been working without down time. I received a follow-​up call today from the service manager just to make sure that the gate was working and that i was happy. Obviously this whole process wasn’t without hurdles, but overall I am impressed with the company as a whole and would recommend them to friends, family, and industry peers.

We have used Automated Gate Services first at our home in Orange County for 13 years and now at our home in Pasadena. We have been delighted with each and every service call and with each of the different technicians that have come to troubleshoot our various gate ideas. I have also had an excellent experience with the scheduling staff of Automated Gate. I have several times left a message after hours only to receive a call first thing the next morning to let me know a technician was in route. The technicians are very experienced both with the machinery components of gates and the electronic parts. They have fixed a chain-​drawn gate for us, and a hydraulic gate, and a pedestrian gate. Yet another plus — the rate is very reasonable and the technicians are so experienced that they work quickly, reducing the price further! I highly recommend this company for gate troubles.

We have used Automated Gate for several years to service, maintain and repair our gate. We have worked with at least 4 different individuals in the field technician role — 2 were great (professional, technically proficient, personable) but left the company, the current technician has been good. However, customer service from the administrative office has frequently been frustratingly poor — failing to return phone calls, failing to send technicians for scheduled visits. In response to a recent complaint about their failure to return calls to schedule a service appointment (yet again), Automated Gate chose to fire us as a customer, leaving us wondering why we didn’t fire them long ago, as we should have.