Paradise Carpet Cleaners

I cannot speak highly enough of Paradise and their customer service as well as their work. So often anymore you see pictures on a companies website of «their work» only to find that when the item arrives or the job is finished it is nothing like what they are advertising. In this case, the finished product looked better than the photos!
Steve was extremely accommodating, very helpful, and did an excellent job, I would recommend to anyone.
Thanks Steve!

I’ve been meaning to review Paradise and Steve for a while but they are AWESOME! Steve is the best! Our water heater broke sometime early on a Sunday morning and he was here within minutes to help us when we called him. He saved us tons of money in potential damages by responding so quickly and also got his plumber out to fix our water heater that day too! On a Sunday!!! Steve missed church for us but in doing so saved us big time! He was truly a blessing. Thanks Steve!

First off, let me say we don’t normally use «Groupons» but we figured this would be worth it. Only two small rooms to clean, you can’t go wrong for a discounted price. So Steve came by with his helper person this morning. They were fast and friendly. To me that was great as I work from home but as the day wore on the carpets were not drying. As I walked into my office at the end of the day to check on the drying progress I noticed my antique wooden screen was pushed at a weird angle. I went to adjust it and low and behold it was broken! the top of the carved wood was GONE. I looked around in shock and looked behind the screen and there were the smashed pieces stashed behind! I mean really people, as if i wouldn’t notice!!? I also noticed scratches all over the adjacent wall. It looks like they tried to move the screen and it fell into the opposite wall and broke. So by STASHING the pieces, that makes it better? What I am most upset about is not even that my screen is broken, it is that they damaged my home and property and DIDN’T SAY A WORD. They left without saying anything.
Do not let these people into your home unless you don’t care about your things. I find them to be dishonest and shabby; Steve you should be ashamed of yourself and the people who work for you. So far, we have not received a call back with even an apology. Karma has a way of coming back to you Steve.
7÷29÷11: As a follow up, I received a call from Steve who was very apologetic. He said a hose knocked over the screen. That’s fine but still no one said anything which is what I am most upset about. Either way, he is on his way over to pay for the screen, thank you Steve. Word to the wise, pay attention to the people in your home and check things out BEFORE they leave, my lesson learned sadly.

While I appreciated Steve’s telephone personality and prompt scheduling of my single-​room job, ultimately I was disappointed with the results of his cleaning service. During the initial call I had emphasized that I needed a DEEP clean of a small room where my aging cat had urinated repeatedly. Although Steve was careful not to guarantee 100% odor removal, after his soaking treatment of the carpet only – and not the pad underneath – the odor was actually worse! Even after two days airing out with open windows, the smell was overpowering. When I inspected more closely, I also found that Steve and his technician had not vacuumed thoroughly during prep: all along the edges and on the top of the baseboard I could see gray pet hair. Clearly not what anyone expects after having paid $ 65.00 to clean an 11×10 space.
Paradise Carpet Cleaners would probably be okay to hire for typical carpet cleaning jobs with surface stains. My complaint is that Steve accepted my job KNOWING he didn’t employ deep-​cleaning methods to remove the smell of pet urine and, by doing so, completely wasted my time and money! Make sure you and Paradise agree upon the parameters of your particular cleaning job.
BTW, I’ve since discussed the issue with another local carpet cleaning service (in Dana Point) which routinely deep cleans BOTH CARPET and PAD when pet urine is the problem. According to the owner, his company uses an industrial product which is highly-​effective against urine odor. But should an instance happen in which a customer isn’t completely satisfied, the company will perform a follow-​up cleaning at no extra charge.