Hertz Rent A Car

I wish I could give them no stars! Do not go here! They do not care what so ever about what they’re giving you or if they make you happy. Horrible customer service. They had about 15 cars in the lot and gave me the crappiest rental car ever. It was all beat up, made a rattling noise, had like 55,000 miles on it which is a ton for a rental car. It was not nice at all, embarrassing to drive, and a piece of junk that I shouldn’t have had to pay for. It was not clean, gross, smelled like smoke. I was told there was «nothing else available» although they had like 15 – 20 other cars there. I asked for a call when a full size rental did become available and they said it should be really soon and I never got a call. I called back they said there should be one ready that night, never got a call. Called back again and they continued to tell me there was nothing else available. Had my rental car for about 2 weeks and «no full size rental car» was available the entire time, yeah right. They do not care, horrible customer service, they don’t take care of their cars, and are a pain in the butt to deal with about everything. They need to get their act together and learn how to have some customer service and run a business, I could do a better job than them.

The guy in charge here is an absolute piece if work! unreal. NEVER go here. They have been a complete nightmare to deal with. i would rather go to a car dealership and deal with the salesmen there then ever rent from this place again. as in i would rather spend a full grueling day at the dealership then EVER deal with these pricks again!

They don’t care. Used to be my go-​to place for both business and leisure. Last rental car was a wreck: paint flaking off, rattles, filthy interior. When I tried to swap they said they had nothing. Embarrased to pick up client in it. Enterprise is next door.

So close and so fast. My nephew was in and out in no time. Hertz is my favorite car rental company and you can get Delta miles for every rental. The have a fill up prior charge and its better than at the gas station. Unheard of

This is a small location in a small but growing town. Everything went smoothly with our rental. GPS was included and it was very useful during the trip. Employees are courteous and helpful. The return was a breeze. I would definitely rent from here again

Worst ever! Placed a rental reservation 2 weeks ahead of time for a business trip. Went today to pick up car and NO CAR! They didn’t have any! Totally unprofessional attitude. They just said «oh nothing we can do». Asked for the Hertz corporate number to complain and the response was «we don’t know it. «seriously? So I asked «why didn’t you call me prior to let me know so I could make alternate arrangements?» The response was «our phones are down». I then asked «don’t you have a cell phone?» and she replied «we aren’t allowed to use them.» No apologies or remorse from them — just uncaring lame excuses. Avoid this location and Hertz in general. This is a corporate location so it just mirrors the corporate attitude. I called Enterprise in Mooresville and they not only had a car, they stayed open late waiting for me to get there. THAT is customer service. I wish I could give no stars…

Like w/​all national chains, your experience can vary from site to site. At this Hertz location (in a house?) I have had great experiences.
Atmosphere — house, red brick, friendly, like going to your aunt’s to borrow her car.
Price — Cheaper than an airport site and much more happy to see you.
Selection — Decent. One time they tried to place me in an LTD… that was not going to happen. I swapped it out for a Nissan Altima. They have hooked me up before… like with a free upgrade that included XM radio. I was a happy camper.
Overall — This place sure beats destroying your own car on a long trip and they have great customer service to match. Even… like… if… say you forget and leave your house key on their key chain. Um, I never did THAT.
In closing (for those still reading), I would like to provide a travel tip. If you ever need to rent a car, choose the off airport site. You can/​will save a bundle in airport fees and taxes, which is one of the reasons why I love this site. You might be saying «But E, how do I get from the airport to the off airport site to rent my car?» Well did you know that w/​some Hertz locations you can do a one-​way rental from the airport to a close off airport site location and they will not charge the one-​way rental fee? Then after you pickup up your new rental (the next day of course) you just return it to the airport at the end of your trip. Thus, saving you a nice chunk of change in fees and taxes off of a five day or longer rental.
Remember click it or ticket!