Enterprise Rent-A-Car

Sarah took very good care of us, as our first experience was with Hertz (which was terrible). But sarah at this location went above and beyond to make sure we had what we needed to get home to Florida! We were also very impressed with the car we got for the price. Would definitely recommend this location to friends and family!

Called to make a reservation told them I would be there in 5 minutes got there and they had no car. Claimed they didn’t have a reservation for me yet showed them my phone where the call was made and the time I spend making the reservation.

Really awful experience at this location. As someone who rarely rents cars for personal use, I was told that insurance was MANDATORY to purchase because my insurance company wouldn’t cover a rental car. When I spoke with my husband after signing the dotted line, I called back almost immediately to have it cancelled, as my insurance (and pretty much every insurance company) will cover rental cars.
Since this wasn’t noted in the system after discussing the FIRST time, I saw a charge hit my account for the insurance. Called back, had it «resolved» again, but instead of having it completely taken off, they charged me for 13 days. After returning my car (after 28 days), I explained my situation, and they told me they would take off the 13 day charge. A few weeks later I’m hit with a $ 250 charge and management will do NOTHING to even try to work with me on this because the initial call «wasn’t noted.»
Totally unethical and unprofessional business — would never recommend to anyone.

Editing my review because the office made it right and got us an upgraded car at the price we originally reserved. But, we waited several hours and had we not gone to the office to wait for a car to arrive I’m not sure we would have even gotten a car. This confusion should not have happened and I am uneasy about renting a car from Enterprise again.
–
Unfortunately zero stars is not an option so I’ll have to give this location a star. We have rented cars from Enterprise numerous times and it’s been a breeze. We made a reservation over a week ago as part of our vacation, and confirmed this morning that we would be picked up (implicit in this confirmation, one would think, is that there would, you know, BE A CAR for us). Unfortunately when the time came for us to be picked up we received a call that the office has no cars on the lot and can maybe get us a car this evening.
This is completely unacceptable. For us, it’s a partially ruined vacation since we now may not be able to even visit family members we haven’t seen in months. I certainly wouldn’t risk renting for business purposes.

We had a great experience at the Cornelius, NC Enterprise location. Brendon was quick to wait on us and when he mentioned an upgrade we were a little skeptical but after seeing the car, a 2015 Challenger, we quickly decided it would be worth it. Thanks Brendon and Enterprise for a great experience.

I have been renting from this location for YEARS, as my parents live nearby, and I live out of state. I have lost track of the amount of times I’ve rented from this location. When I still lived there, I hit a deer and my car was in the shop for over a month, during which time I had one of their rentals. However, when I was in town for a wedding at the end of August, I went in to reserve a car and was told they could no longer rent to me because I didn’t have a major credit card, only a debit card. My mother was with me, as she had driven me there, and offered her credit card, which they also wouldn’t accept because she wasn’t the one who would be driving the car.
They had already pulled up my file, as I’d given them my phone number at the beginning of the transaction, and the agent called me by name. He could see that I’ve been a loyal patron for nearly 5 years, but was bound by corporate not to rent to me without a credit card. I’ve had no driving infractions, no damage, no smoking in the car, etc. I was told it was a new corporate rule.
This is the first time I’ve ever had a business turn down my money. The fact that I’ve been a loyal customer just adds salt to the wound.

I was picked up VERY quickly from my location, brought to the little rental shop by a very friendly woman (who drove carefully-​this is important to me as I am a very anxious passenger), they took care of me in practically seconds for a very reasonable price and I was out in a cool compact car. Came back the next day, dropped the car off, got a ride back to my location. Easy breezy. Great customer service! I will undoubtedly be back whenever I need a car!

Staff with an Attitude
The only reason for giving this place two stars is that in the past we have generally had good service at this location. Don’t know what happened but that was not the case this time.
My wife made arrangement to pick up a small SUV on Christmas Eve to drive to Pittsburgh to visit her daughter, husband and three granddaughter’s. Only requirement she had was she preferred all wheel drive first and if that was not availabbe, then front wheel drive. Weather forecast was good but with Pittsburgh weather, in changes by the minute an you never know.
She arrived a bit before the appointed time. She asked if the vehicle was either all wheel or front wheel drive and the young lady checking her in and made it clear she did not know and was not going to go to any length to find our. The gentleman present finally did go out and confirm it was front wheel. Not knowing your inventory is rather poor.
When we rent a car, we customarily do a walk through with the rental agency to make sure all deficencies are noted up front so that there are no surprised when the vehicle is returned. She walked out a noted that the seats and upholstery were dirty and stained and there were numerous dings to the paint on the outside. She went back in to report this and because it was raining, they did not go to the trouble of confirming her observations.
In the end, they also accussed my wife of having an attitude because she was asking for things that any practical vehicle renter should ask for up front.
Since we have had sucess at this location in the past, we’ll probably caulk it up to new poorly trained staff and give them another shot in a couple of months. If that does not work out, not sure where we will go but it won’t be here.

I rent at this location frequently for business purposes and remain loyal as they always go above and beyond with regard to customer service. I’ve rented at various Enterprise locations; Cornelius has no competition in my view. The branch manager, John, is outstanding!

I write as a regular and long-​time customer of this location because it is so unfair to have the rating so negatively affected by two bad experiences. I also have used Enterprise in other locations. The operation necessarily is completely different from what most of us are used to, renting cars at airports. I am always amazed at how friendly and professional the staff is – amazed because they have a high turnover but obviously are successful at training people to represent the company well under circumstances where customers can often be unreasonable. To trash this store because on Thanksgiving weekend they could not come up with the car ordered online 90 minutes before arrival is beyond unreasonable.
The cars also are always in excellent condition. I have rented cars dozens of times over the past seven years from this location, and only once did they not have the car I had ordered (although I never waited until 90 minutes before pickup), to which they responded with a free upgrade.

Lake Norman Jeep sent me to Enterprise for a «loaner» car. I got picked up by a stranger from Enterprise, and then dropped off at Enterprise. Several times I had to pick up a loaner car from them, because Jeep ran out of their own loaner cars.
Enterprise charged me a $ 25.00 deposit on the car, with full refund when the vehicle was returned. I was asked once, out of the three times I’ve rented, which insurance I was to go under. I told them which ever one does not cost me anything. I was charged $ 150.00 for an insurance that I did not even need. Matt had charged me for their insurance, when my Geico insurance already had a high enough deductible. Matt refused to refund my money, and tried to convince me that I wanted their insurance.
I drive a $ 60,000.00 personal car, which was in for a repair. My deductible is well over high enough to cover any costs in a wreck with the $ 20,000.00 vehicle I had given from Enterprise.
I’ve contacted the Better Business Bureau and received my full refund.

Enterprise should should consider changing their tagline to «We’ll Pick You Up… If We Remember», or «We’ll Pick You Up… Maybe». When you differentiate yourself from other car rental services by the fact that you will pick-​up customers, you would think that you would do that part well. After making the car reservation a month in advance, then confirming my pick-​up on the phone two days prior, I really wasn’t expecting any issues. When a Enterprise associate was still a no-​show 15 minutes after my scheduled pick-​up, I called into the office and was told (with no apology), that someone would be here shortly. Another 20 minutes later — and 35 minutes after my scheduled pick-​up — an associate finally arrived. The associate, when asked if they had forgotten about me, simply replied «I’m just the driver».
I was fully prepared to dismiss the drivers lack of concern, but was further disappointed by the agent who checked me who neither apologized, nor even acknowledged the fact that they picked me up 35 minutes late.
Thankfully, the minivan we rented completely exceeded our expectations, though I am not sure if I have Enterprise to thank for that, or Chrysler.
Needless to say, we arrived much later than expected to our destination. I will be using a different rental car company next time, even if I have to find another ride.