FedEx Office Print & Ship Center

I had invitations for a baby shower printed and they turned out not very clear. Jen suggested that I get a higher resolution image to see if it would turn out better. I sent her a new image, she printed a copy then called me back within 20 minutes to let me know it was a success. She was very helpful and kind the whole time. It’s hard to find great customer service these days so I really appreciate her effort. I will continue using FedEx for prints. Thank you Mel, you are awesome!

I called in advance of my visit, to get some prices and double check the services I was wanting: spiral binding on a book and some large scale scanning.
When I got there, the person I had talked to was helping someone else (Amanda). They wanted me to drop everything off and pick it up later, which I refused.
Alexandra cut my binding and rebound the book pretty quickly. Then, took my items to the large scale scanner. The scans were quick and clean.
I had two problems. First, they actually couldn’t attach the large scans to email, so I had to buy an overpriced spare USB while I was there. Second, that the cost of scans turned out to be almost DOUBLE what I’d been quoted (I was told $ 0.75/sq ft, but was charged $ 1.19/sq ft). Whose stupid idea was it to charge more for a scan than a scan & print?

This place is the worst. They have the worst customer service and the people are all so rude here, you would think you would get an apology for their incompetence. When you walk in expect to be ignored. The manager is the only one that kinda knows what he is doing, but is barley there. He leaves his employees unsupervised that have no idea what they are doing. If you go into this place, make sure you have at least 30 – 60 minutes to spare. I suggest making the drive out to the 185^th Hillsboro location to avoid a headache. Maybe some of the Cornelius employees could go learn a thing or two out at that location?

Absolutely the worst customer service by employee Melissa. I have gone to this fed ex several times and I don’t ever remember seeing this employee. I was first greeted by a nice young employee who was then hollered at by her coworker Melissa. Melissa was verbally demeaning and downright rude to this young worker. From what I observed it appeared the younger employee was newer to the position because Melissa found it necessary to criticize her quite loud in front of customers. I truly felt sorry and was embarrassed for the young employee. I wanted to say something but felt it would make for an uncomfortable working environment if I did. Especially since it was apparent they were the only two on shift. I physically stood there in the store with my 10yr old dtr who also witnessed Melissa as she criticized and then proceeded to order very loudly her lunch order on the phone.
I called after I left and asked to speak to the manager but he was already gone for the day. I will be sure to call Monday and make a formal complaint about his employee Melissa.
I can’t believe they would put such an unprofessional person who absolutely lacks any teamwork or leadership in a position to train anyone !