Raleigh Tire Service

I have been a regular customer for 15 years but no longer. I scheduled an appointment online and was told they disregard the appointments. I was further told at 12.30pm that I would have to wait all afternoon for an oil change as the mechanics were busy with «more important» jobs. The unfriendly receptionist refused to give me a time when the oil change could be started, nor a time for completion. He literally thought I should sit there all afternoon waiting. I shall never cross their threshold again.

Showed up to get a flat fixed right before closing and christopher took care of business… i was in and out in 20 mins or less. Tires might be a less at Costco but the customer service at Raleigh Tire in Cordova is worth double what you would save…

Quick service on a Saturday. Came in to have a puncture fixed. Spent less than 30 minutes in the store and less than $ 17! Plus the shop guys put the spare and jack back in place. I’m from St. Louis and was happy to use a local place. Everyone was super friendly.

One star is way to high for this sham of a business. They treat customers like idiots by doing a CRAPPY job or not doing the job at all. If I have been driving a car for years, I should know when something doesn’t feel right. They replaced (or not) the axle. I go back to tell them that something is wrong because my car isn’t aligned and it is driving horribly. They come back and tell me there is nothing wrong. I had to back a 2^nd time to tell these idiots that they were going drive this car. Finally, one person with some type of sense comes back and says the part must have been defective. I had to come back twice. How about listening to your customers?!? I tell everyone I come across not to go here unless they want to spend money, be ignored, and have to go back multiple times to get one service taken care of properly. And like Robin Z., Ann got snotty with me too. At this point, a bad attitude should have been the last thing that was a part of the experience. They need to get it together!

I bought a new set of tires for over a grand. I had to have my wife return it because the alignment was terribly off. She returns it and she informs me that they charged her an additional 90 dollars because she must have hit a pothole. Obviously my wife in anti-​confrontational, because I would lit into the guy if I was present. I take it for a test drive in the neighborhood. The alignment is still off, just not as much. I take it on interstate and notice it shakes bad between 60 –70. I ask my wife to take it back in and let me speak to the person. The person proceeds to argue that the shaking and pulling are two different things. I pointed out that neither should be happening seeing that we paid to have the tires mounted, weighted, balanced, and aligned when we purchased them new. The original installation took 45 minutes. The second time she brought it in it took an hour. It took 6 hours to do after we complained. Stay away from these idiots!

o. k lets have a lil more current review… i bought tires from this place… they have a warranty every 6000 miles they will rotate your tires… sounds like a good deal… RIGHT so i go to get them rotated… now im outside the whole time… talking on the phone… the service doors are open… I MEAN I CAN SEE YOU… I CAN SEE MY TRUCK… im not having like a SUPERMAN MOMENT… WHERE I CAN SEE THRU WALLS OR ANYTHING… so some time passes and they pull my truck out… this woman ANN comes out and says my truck is ready… i look at her and say that is impossible… she asked why… well ANN i find that hard to believe… considering my truck never left the ground… her reply is… I must be mistaken… OF COURSE THAT WOULD BE HER REPLY… so i tell her how could that be my truck never left the ground and not only that both «lil» hub caps on the drivers side have scuff marks on them… i find it very hard to believe that would happen… as most trucks, at least mine are rotated in a criss cross pattern… now she is looking at me like i got three heads and two of them are spinning… she just handed me my paperwork and turned around and went in… now im not sure which one was the SHOCK AND AWE MOMENT… the part where my truck never left the ground… or the fact she turned and walked away… well thats my experience at YE OLE RALEIGH TIRES… now i do have to say… i live about 5 miles from them and… I CHOOSE to go to the collierville store… my advice… YA GOT A ⁵⁰⁄₅₀ SHOT as far as tire rotation… YOU FEEL LUCKY

Called in on Saturday at lunch needing two tires. It had to be done within 30 minutes installed to go out of town. They delivered in a big way! Not only did they say yes and get it done, they also fit me in a busy schedule, were very accommodating, and also are one of the few tire shops that actually have Michelin tires in stock! I dealt with a gentleman named Rusty which is great with customer service. Highly recommend !

I’ve been going to Raleigh Tire on Germantown Parkway for about 5 years. I’ve always have had a good experience with them even when the news was bad. The service has been very good and they have been great about explaining what was wrong to someone who didn’t have a clue. I’ve recommended them to other friends as well. They definitely will have my business in the future!