Best Western Cantebury Inn & Suites

Booked a standard room through Priceline. When I arrived to check in, I was told that there was no standard room available and that they’d let Priceline know to refund my payment. I left, checked into the nearby Holiday Inn Express (was nice), expected the people at Best Western to be honest and refund my money, but they will not. Priceline customer service not helpful, a waste of time on top of wasted money. I will neither stay at Best Western nor book through Priceline in the future.

If I could give zero stars I would. When we arrived to our room there was hair in the sinks and all over the bathroom floor area. There were dirty towels and trash in the room. We got a non smoking room which had been smoked in, we found ashes on the night stand and in the tub as well as half joint next to the coffee maker. There were dead bugs stacked in the window ledge. I requested our room be cleaned and took the items to the front desk. It took an hour and another trip to the front desk to have to maids come up.
The maids did not clean any part of the hair up. The manager offered us another room but it was just as filthy he then said he would discount our stay but the room could not be cleaned till the next day due to no cleaning staff. So I cleaned the bathroom myself trying to just move on. The hotel is moldy and filthy.
At checkout I had a bill of 181 waiting for me despite the fact I had prepaid online through the website for 240. The front desk refused to aknowledge this even after showing them my bank account and confermation email. So I was charged twice. It has been a few days and even best western care is getting no where.
Worst hotel experience ever.

Not great. Everything seems old and moldy. My carpeting was damp and the room smelled like mold. Killed a few bugs. The room was spacious and I’m pretty sure the pool is always out of order.
Not staying here again.

We have used this hotel before and always stay here when we come tot the area. The staff and the management treat you like royalty and the hotel is really clean and put together well. The indoor pool is a nice size and the location could not be more perfect! Right around the corner from all the hotspots and right off of the interstate! Great breakfast as well! You must stay here!

Stayed here a night when we were in town for a concert. We arrived in town early, so we figured we’d stop in to see if maybe we could check in early. I travel around the Midwest a lot for concerts and I would say 90% of the time if we arrive early into town, the hotels have been able to accommodate us. But if they can’t — it’s not a huge deal. But you don’t know if you don’t try, right?
Anyway — we walked in and there was one woman behind the desk. She didn’t look up from whatever it was that she was doing, nor did she greet us.
Finally, after an awkward minute or two of her ignoring us, she mumbled, «I’ll be with you in a minute». After she finished up her incredibly important task (for all I know, she was back there texting … I couldn’t see what she was doing and I didn’t hear computer keys being pressed). She finally looks up and says «What can I do for you?» in a way like we were inconveniencing her.
Needless to say, they «couldn’t rush housekeeping» and «check in is at 3». Fine. So, we drove around town, checked out the Firefighter Memorial and wasted time until finally about quarter to 3, we went back to the hotel.
There were now a couple other people in the lobby, and we once again approached the desk to see if we could check in, to which she (same woman) simply said «No. Not until 3».
We sat in the little sitting area and waited while more and more people started to come in. At this point, as more people are coming in, my friend got up to stand in line to wait to check in because it was getting busy. My friend said this same woman even sighed, heavily in annoyance — because there was such a large number of people waiting to check in.
Well, here’s a thought — if at quarter til you started checking people in – you would have been thru several of these folks and your line wouldn’t have been as long.
I get that early check in isn’t always feasible. That’s fine. But I do not expect to be treated like I am an inconvenience to you.
The hotel is quirky and kind of strange. Very bizarre layout. The lobby/​front desk area reeks of cigarette smoke. Thankfully our room did not smell and was clean. We did not have any issues with that. It was the front desk help. Not impressed at all. If it wasn’t for the fact that it was too late to cancel the room without being charged — we wouldn’t have stayed there at all because we were that put off by her attitude.

DO NOT STAY HERE!!! I’ve never had a worse stay ANYWHERE. First off, we called to book 3 room for two nights and the girl taking our reservation messed it up three times just while on the phone initially. We called back a couple days later to verify the reservation just to make sure the original got didn’t mess it up. Well she did. So the new girl said she fixed it and we thought we were all set. We show up to check in and not o my does it take over an hour just to get checked in, would you guess that they messed the reservation up? Yup. Took forever but we finally got it figured out. Got to our rooms and went to bed. Most uncomfortable hotel bed and pillows I’ve ever experienced AND there were people running up and down the halls all night screaming. On top of that, our room was connected to the pool area and there were people in there partying until sometime between 12−1am. Not cool.
The next day we left to go out and do things, come back and NONE of our keys are working. We go to the front desk and guess what! Our reservation was STILL messed up!
If you’re looking for a hassle free, relaxing vacation, this IS NOT the place to come to.

Just read Cliff and Diane’s review from an hour ago and couldn’t agree more. Two rooms of our party got evicted from their rooms (manager called the police) because they screwed up the reservation that we made several months ago.

The worst, most disorganized, incompetent from desk system and staff I’ve ever seen. Rude staff and clearly overwhelmed by the volume of customers for a major event in town. Edited to add that the manager seemed to do her best to fix the reservation issues. It seems the problem is with their booking/​billing systems and not so much with the staff. Room was ok, nothing special, and the bathroom is small.

Well since I had to give a star their is a 1.
Fresh off being evicted from the hotel by police. We booked through
, we checked in by phone, and the day we arrive we find out they cancelled our remaining 2 nights, while charging us for the first. 673.00 for three nights and no room. Worked over 90 minutes to get into the room. Fast forward to the next day get a call at 3pm they said we missed checkout. Go back to hotel, said do not move our bags, and we would not be leaving. So rather than work with us, they called police and evicted my wife and I and our children. Oh rooms were dirty lines in lobby were excessive, and the ownership are at best dishonest and and worst absolutely criminal. Best Western owes me close to 700.00. Attorneys will be contacted and civil complaint with sheriffs department will be on Monday
#stayaway #worstwestern!

I fell in love at this hotel.
The breakfast also included at least four different kinds of cereal.

Stayed here on November 10. The property is very dated and not very clean. I always look at the area behind the front desk to determine how clean the hotel really is. Well, the carpet and wall was absolutely filth. My room was on the second floor, so I had to drag all of my luggage up the stairs. As for the room, it was very dated. Remember when hotels used to have the vanity and sink in the main bedroom and then a separate room for the toilet and shower? Well, this hotel still has this very dated layout. The bathroom area (toilet and shower) was very claustrophobic. When the room was last updated, it must have been before laptops and cell phones existed because there were no accessible power outlets near the desk or night stand. I also noticed that the entrance door to my room had the bottom sawed off with about a 1″ gap between the door and the floor, allowing light and sound to pass into my room. Also the carpet in my room felt damp.
I booked a room at the last minute through one of the discount travel sites, so it was not possible to receive a refund. I was very tempted just to eat the cost and stay somewhere else.

We reserved two rooms, non-​smoking, first floor, credit card guaranteed and AAA rate. One room was unsafe (door would not lock). There was no other room to give us — the hotel was sold out. Both rooms were obviously smoking rooms, on the second floor with only steps to reach the bedroom of one room and the bathroom was back down on the first floor. The hotel was very dated, the rooms smelled severely of smoke, had cigarette burns on the furniture and carpet, and were not clean.
When we complained to the hotel through corporate, the manager credited us one room due to the broken lock but insisted we pay for the second room. We reserved two rooms for a reason and the expectation to split our party up, leave my children there and we move to another hotel (the city was sold out) was completely unacceptable. Both room were unused and we left the hotel due to our safety concerns. The front desk clerk we spoke with at Best Western that evening was rude at best and threatening at worst. When contacted by corporate the hotel manager’s response was that the unsafe room could have been fixed — a complete falsehood. This was never offered and the clerk acknowledged that evening that the room was unusable.
For the second room, the hotel offered a future discount for the second room and more points; this is unacceptable. It is unlikely we would visit this city again in the future (we were visiting for a football game) and we would never consider staying in this facility again.
This room is AAA rated and branded as a Best Western property. Both organizations should reconsider their association with this hotel.

This was an AMAZING time. We arrived very late, around 11:30pm. They had availability and gave us a very nice upgrade knowing that we had two kids in tow. The person on staff insisted on us having the upgrade, and at the price he gave us, so we had it two nights in a row. It made all the difference. We were exhausted and had too much going on to fight with everything else, so the room upgrade allowed us to have space to get our two children to sleep within our budget so we didn’t have to search all up and down the street. Another place we asked for a price we knew our friends got, and they refused it, so we went here. The rooms were VERY CLEAN and well supplied with lotion, soap, and clean linens. The TV, free wifi, and fridge were a great deal, too, to help us through the week with our children.
The breakfast was awesome but only available 6−9am during the weekday, so it ends pretty early. But it includes waffles, cereal, milk, juice, donuts, eggs, sausage, muffins, gravy, and coffee. A very good deal if you can get there in time, but I wished they opened it up until 10 or 11am everyday.
When we return we will definitely go to this place first.

My family and I are big fans of the Best Western hotels, This is the absolute worst hotel I have ever stayed at.
First thing I thought when I walked in was what a hot mess. Not very clean lobby.
I had booked a handicapped room for my son in a wheelchair. It didn’t show up on the reservation, so I had to beg for one. I got the keys and went to unlock the room and the key wouldn’t work. So I went back to the desk and got a new key. Well, it went down from there.
A handicapped room is supposed to be accessible for people in wheelchairs. I could barely get my son’s wheelchair in the door. The room smelled so bad, like cigarette smoke and mold. The only thing accessible about the room was the bathroom. I could barely get my son by the bed! Needless to say, I went to the desk AGAIN and demanded a new room. There were 2 gentlemen in front of me complaining about the smells and the dripping water by their room.
I felt bad for the kid working, it wasn’t his fault the hotel is a s***hole. He was nice and was able to get me a new room, which was quite a bit bigger and right next to the door to outside. He also didn’t charge me extra.
This room was better, but the bathroom was ridiculous. If you were sitting on the toilet, you could not open or shut the door. The shower was also tiny. I had plenty of room to put all of my son’s equipment, which was great, since he has a ton of it. It was fairly clean, and housekeeping was cleaning the room every day.
Another con: the pool. Even after pool hours, I could hear partying and whatnot. That was very annoying, especially with my son having to get up and go to the hospital early every day. People stomping all over, etc… Soundproofing needs to be updated.
There were no handicapped parking spaces. None. Luckily, I had a room towards the back of the hotel so I didn’t have to fight for parking too much. The door to inside was very heavy and would shut quickly on me. Trying to get my son’s chair in and out was almost impossible.
Oh, and NO ELEVATORS! I was really looking forward to eating in the restaurant, but had no way to get down there. It’s a good thing we didn’t have a room upstairs or I would have called the manager and he/​she could have carried my things upstairs.
I will never stay here again. Was expecting a much better hotel since it was a Best Western. I would have left after the first night, but I couldn’t afford another hotel and I was using free nights. What a waste of my free nights. This hotel needs to come to the 21^st century and make it handicapped accessible, especially because of the close proximity to the hospital.

I was in my home town for the first time in 12 years for a funeral, and I was chagrined to discover a pile of human excrement (POOH) in my room. I informed the hotel staff of the issue, and instead of offering me another room, or some kind of compensation, they took a whole whopping 10% off my bill. They DID not clean the room during my entire stay! I am still in shock from my experience in mid-​May.

I was there 3 nights– there were 4 of us and the one bedroom suite was very comfortable with enough privacy. The room was clean enough when we got there but the tub was not cleaned daily. We did have to ask for extra towels each day but that’s a minor inconvenience. There is no elevator but I didn’t find that too difficult. It always helps to travel light. The breakfast is fine– the eggs were a bit overdone but there is fresh fruit and bagels. The coffee was actually quite good. We were there for a U of Iowa graduation and the location was terrific. TV seemed ok and wi-​fi was good. I’d stay there again.

Clean with nice employees. No elevator makes second floor difficult. Good hot breakfast.

Front desk service was very polite and welcoming. Room was clean and comfy. Fireplace and hot tubs all in working order. Nice private getaway!

Meh, they should have told us there is no elevator and the pool was out of order. Carrying 4 bags up twisted stairs is not fun.
The wifi is hit and miss and the TV is really weird. It has a sticker stating they have altered the TV to only work within hotel area. What ever they did to the tv’s have made the tv very painful to watch.

An older hotel but it does what it needs to do for the price. The room was clean, the bed was comfortable and the room was spacious. We had a regular room (not a suite) and we had a fridge and microwave which was a nice surprise. They also have a free breakfast. It wasn’t the best breakfast, but they had a good variety of food. The waffles were pretty good.
My complaints were the bathroom. The shower nozzle seemed like it was ready to break off and the paint was chipping off the bathtub. The breakfast was also located in the sitting area of the pool area which just seemed odd to me.
Overall it wasn’t bad for the price and the staff were all friendly and helpful. I would come back if I were in the area.