Mrs Fields Cookies

I absolutely love Mrs. Field cookies’ this has been the only location I have purchased from as well for holidays and birthdays religiously I make an effort to give all my love ones the best cookies in town; but unfortunately the one time it’s my dad birthday! I planned a head of time to order a cake and be able to pick it up after work just to make it convenient. I called them literally over 5 times and no answer; after I waited an hour before finally arriving to the mall Jessica finally decided to answer the phone and told me it would be a 45 minute wait witch is very under stable bc it takes time to bake FRESH. She was apologetic once I arrived the icing was still NOT cookie so I walked back to the food court entrance and decided to drive around to the entrance of KHOLS just to give her time. All the other girls see me religiously and know me as a great customer. This time just ticked me off to an extreme the way the service was handled. The owners need to be involved with customer service and make sure everything run smoothly!

Awesome cookies and coffee! I have never had bad service or a bad product. Always friendly and warm. Love the Day Old Cookies for sale on the top counter! For 5.99 you get a whole bag or wrapped package of cookies! They’re assorted, and you don’t get to pick because they’re from the day before. But let me tell you, they are JUST as good as the fresh daily made products.