Hertz Rent A Car

I rented a car for a month for a family member and this place gave me the best price for the best car as I called around to lots of places.
I received a nice pretty new Honda Civic and the service, price, and quality of this Hertz location were all very good.
I am not sure why so many people gave this a 1 star rating, but I definitely was pleased with renting a car at this location.
Be CAREFUL if you go on the Turnpike or Sawgrass as do not have your own transponder even if you go once, you will be automatically enrolled into their Pay By Plate service and it has a much higher fee like $ 5 per day and that really adds up even if you only use it once.

Wish I could give zero stars! I would have to agree with all the previous reviews! Very rude customer service and car is filthy!
I called ahead of time to reserve car and payed extra for a car seat. When I got there, the man pulled the dirty car around with the car seat faced forward behind driver (my son needs to face backwards due to age). I asked the man to please turn the seat around and he said he has no idea how to install car seats. Then, he went back into the store and manager told him to tell me for liability reasons that can’t install car seats. I politely recommended that they inform people of that on the phone as we just would have transferred ours and I do not know how to install. My husband does that and he was 45 minutes away at work. The man told me most people know how to do that and I should learn. When I went in to speak to the manager, she was on a cell phone and asked if I needed help and I went to explain the situation and she ignored me.
Thank god a kind man waiting for his car had kids and offered to install seat for me! He was wonderful! Otherwise myself and my 1 year old would still be stuck there. Car is filthy with cheese it’s in the back and car seat is actually sticky! Seriously gross!

This place is horrible! If you find yourself at this location turn around and RUN!
To start: My husband made reservations the night prior. On the reservation confirmation it CLEARLY states that the «pick up location» is at the Marriott Hotel. We go to the Marriott hotel and drive around aimlessly searching for Hertz we even went inside to ask. A hotel employee informs us that there is no Hertz location on site. Confused we call the phone number on the reservation and she gives us a completely different address…
After we find the correct location we arrive and there is only one customer in front of us… great we think… WRONG! She spent 45 mins with the customer in front of us along with dedicating her time to a phone that was ringing off the hook. She kept apologizing to the people on the phone for their wait instead of acknowledging how long we have been standing in line! An hour later (YES ONE WHOLE HOUR) it is finally our turn!
My husband mentioned to the agent that our reservation confirmation told us that our pick up location was at the Marriott hotel and that should be corrected. She dismissed what he said telling him «Don’t feel bad because plenty of customers make that mistake! That pick up location is for hotel guests only». My husband even showed her the email that tells HIM his reservation number and where his pick up location is… The Marriott Hotel!!! Totally dismissing a flaw in their system. Of course it’s the customer fault!
My husband lost over an hour of driving time and is going to miss his flight in Atlanta! WE WILL NEVER VISIT HERTZ AGAIN! This was a costly mistake visiting this location but I promise I will never spend money with this company again!
When we arrived there was an employee in the parking with other guest doing the «walk around» but he never returned after the guest drove off. This was totally an unnecessary waste of time and money! Driver beware!!!

I wish there were a way to give it less than one star.
But unfortunately there is not. Aside from being late for 3 pick up appointments in one day, they were extremely rude and treated us as if we were bothering them by wanting our vehicles. Was not even allowed to respond on the phone, simply given an answer and then hung up on.
Will NEVER visit this location again, rent anywhere else in the coral springs area, don’t waste your time here.

We were at this Hertz location on a Friday with a confirmed booking made ahead of time to make sure the amount of time we spend at the counter would be minimal. However, due to an under staffed operation, and staff members who are extremely slow in processing the most basic rental procedures, we had to wait 30 mins before being served by a staff member, and another 20 minutes before we finally were given a car.
The actual rental car we were given had a broken tail light, and was a little dirty inside and out.
The staff makes no real effort to ease the backlog of customers waiting, and really doesn’t seem to care that everyone is anxiously wanting to get a move on things.
Overall, I would not recommend this Hertz location.