Computer Village Inc

My brand new Apple was not setting up properly. I spent over an hour on the phone with AppleCare and even then they couldn’t assign me a GeniusBar appointment within a week. They were utterly useless. Three seconds with Computer Village? Issue resolved. And it was SO SIMPLE. The «geniuses» at Apple support are not worth it. Go to these guys; they are the REAL geniuses. Thank goodness for them!

It’s amazing how this people charge without your consent
Went there to retrieve some computer date for which they said will charge $ 180 so guess what after three or four days they call back however the tech said had to charge $ 90 more because spent too much time on it.
Seriously? with not even a courtesy call to at least advise of the extra charge.
Unbelievable!
My advise, stay away from these people, they are dishonest, unprofessional ho somewhere else.

I’ve taken my apple lap top here twice and they’ve been great! Good price and great and fast service.

I don’t know why people like this place so much. I came not too long ago, recommended by someone at the Apple Store. I had a 2^nd generation iPad that did not power on. (My intent was to sell it and get it off my hands. I wanted to make sure it was in working condition) The tech at Apple told me to go here because they would be able to help me at a much better price. Right off the bat, the tech in the back (I don’t know his name) told me it was $ 90 just to even look at it. Are you kidding me? I don’t even think the iPad was worth that much in the first place. Anyway, the gentleman in the front was much nicer and told me not to worry that he would plug it in and check it out. After 2 minutes, he gave up and told me that it was not working and that he would have to charge me more to further observe.
Lazy, dishonest service and horrible attitude. They think they are lawyers by charging those ridiculous rates. Horrible customer service too

Apple store couldn’t resolve the issue I had with my iphone. I came here and they fixed my phone within 10 minutes. Great service and no wait.

Super straight-​forward and honest service. I will never go back to the Apple Store and wait in those long lines.
They are an Apple-​Registered business and these guys are Apple experts. Pedro was extremely fair and upfront. They don’t hide the fact that it may take two to three days and you should obviously call to ask for updates but they’ll always do their best and help you make the right decisions.

This place is pretty awesome! Especially if you don’t want to wait in line at the geek squad at the Mac store for hours.
I dropped my computer off for a diagnosis expecting to hear back the following day, but ended up getting a call before I could finish my coffee at the Starbucks next door.
They really helped lay out my options for me and did a great job answering any of my questions.
Thanks

A real gem!
Walked in without an appointment for a relatively quick fix, and they were pleasant, efficient, and clearly knew their stuff. I had NO idea this was tucked away here in the Gables. MUCH better than going to the corporate store

Great customer service. Quick and easy to deal with. Everything was done as promised.

The people at Computer Village were incredibly helpful and quick. They were able to retrieve all my data from my damaged computer and transfer it to my new computer within a day.

I went in to get my macbook battery exchanged, had to leave my computer there overnight but it was ready the following day. Nice quick service, but I thought it was a little too overpriced for a battery replacement. Not sure if it would have been more expensive at the apple store, but definitely fast service…

I discovered Computer Village six years ago when one of the «geniuses» at the Apple Store suggested I go there because my Mac was out of warranty. I never went back to the Apple Store. Pedro, the tech at Computer Village truly is my Mac genius. He can do everything from recover data to turn a sluggish Mac into a Ferrari. Computer Village goes above and beyond in everything from repairs to customer service! They are reputable, fast and honest to the core. Pedro, and the team at Computer Village, have saved me more than once and I don’t know what I would do without them!

Called and asked of they had a firewire 800 9 pin to 4 pin. The guy on the line went to check. He came back to phone and said they did (I asked twice). Then I asked the price to which he replied «about $ 20.»
I drove 20 minutes to the store, passed the Apple store at Dadeland, to find out they don’t have the 9 pin to 4 pin cable, just 9 pin to 6 pin.
Won’t come back.

Brought them my 2010 MacBook pro after I dropped it. They replaced the hard drive with a SSD and now it’s better than new. Fast boot times and applications open up instantly. Not worrying about losing my data if I drop it is an added bonus.
TL; DR — Helpful, attentive and (most importantly) knowledgeable staff. Quick service and quality support.

This store was recommended to me by my company IT department, so I was expecting good service. Unfortunately, the service was extremely slow, of poor quality and generally unfriendly. I brought my new ipad in for replacement of a cracked screen and was told I’d have it back within 3 days. The repair actually took two weeks (nobody called to say they weren’t on schedule. I only found out by making a wasted trip to pick up the ipad when it was originally supposed to be ready). Worse, when i did get the ipad back, the screen was not working properly. I had to take it back to be replaced again. Ultimately, it took 4 weeks to have the screen replaced, and the service guys seemed annoyed that they had to do the extra work. I was given a small discount for the extra time that it took, but only because I insisted. They gave the discount reluctantly. Just poor service. If they wanted to keep a customer, they should deliver what they promise within the timeframe they promise. If they can’t deliver — and that happens sometimes, of course — they should at least acknowledge as much and apologize for the inconvenience. I will not go back and would not recommend this place to anyone.

I have a 6 year old Macbook. It had an old version of Mac OS on it, and not nearly enough memory. Heck, I got an iPad, and couldn’t even plug it in to sync, because my computer couldn’t upload the latest iTunes. I dropped it off here, and two days later, my computer is like brand new… the keyboard was even replaced. It’s fast now, and I can use all my programs without it randomly shutting down. They even downloaded and reloaded all of my files. All of this, for about the third of the price of a new Macbook… quite frankly you can’t beat it.