LongHorn Steakhouse

Another wonderful experience tonight at Longhorn! We love the atmosphere and the food is divine. The staff is always friendly and helpful. Our food domes out hot, beautifully garnished, and very flavorful every time we visit!

Everything started out good, we were seated immediately and our waitress stopped right over. Fast forward to the issues, our meals were dropped off. Everyone started to dig into their meals. I cut my steak which was requested medium and it was at the very least well done & very dry. Normally this would not be a big issue, as the any good server stops by shortly after delivering the meals to make sure everything is good. Well our waitress did not stop by until everyone at our table, other than myself was done eating. I pointed out the issue with my steak and she told me she would get me another one, properly prepared. Well fast forward another 20 minutes and the manager stopped by with the replacement steak. He said «I’ll be back in a couple minutes to give you a chance to make sure everything is great.» Well that was the last time I say the manager. The new steak came out rare instead of the medium I requested, twice. Everyone after completing their meals and then waiting 20+ minutes for my steak had the opportunity to watch me eat my steak. Overall very poor experience and customer service. This ruined everyone’s meals. That was it, the manager never came back, no apology for messing up my steak or making everyone wait so long & no discount. Wow, very poor!

This restaurant is one of my favorites. The appetizers, sides, steaks are always fresh, tasty, and well served. The servants are welcoming, friendly, and responsive. :)

Stopped for a weekday lunch. We had a coupon for a free appetizer, so we got their Wild West shrimp appetizer, which must have originated in the Great Salt Lake area, as it was the second saltiest item that has ever crossed my lips, losing only to eggs cooked by a fellow Boy Scout who mis-​read instructions which read «1 cup milk and salt to taste», which, Greg, didn’t mean a cup of EACH!
I LOVE salt and I found myself using lemon wedges to try to rinse some of the salt away.
Quicker to the draw than I, my wife laid down her fork early on, and while our waiter offered to have another app prepared, we declined as we weren’t paying for it anyway, and felt a redo would be skating a bit on the cheap.
Should you order it, however I determined via the waiter that a «light dusting» of salt is added after the shrimp are cooked, so don’t trust your luck, tell ‘em to hold the salt altogether, shakers are at the table.
Determining that the shrimp on their entrée salads are presented with tail-​on, and not caring to tangle with them whilst attempting to retain any sense of decorum, she got a steak Caesar salad, and I got their Bleu Ridge Sirloin Salad.
She enjoyed hers, I was too full of shrimp and salt and far too thirsty to touch mine, I just asked for it to be bagged up to take home.
The waiter was most pleasant and accommodating and personable.

Went for lunch with extended family and it was great. Had mussel appetizer which was fantastic and our server, Destiny, was super! My salad with steak was delish and we had an overall great outing.

My second time here 1 week. The place wasnt exactly crowded. for a Saturday. Nonetheless we waited over an hour for our food (5 adults).
The server was minimalist in her attention to us as we were often wondering where she was. By the time our food arrived we were ready to eat. The entrees were a bit salty but tasty and were closer to warn than hot. The appetizers (fried green tomatoes and shrimp stack) came faster and were appropriate in temperature.
The entrees left a lot to be desired. Truth is, in Fairlawn you can get as good to better steak and seafood. No need to come here. Again, nice people, immature workflow.
Our server asked if everything was good about 5 minutes after presenting the entrees. Bad timing if you [the restaurant] want the truth. We were already so done with the wait, unless the food was fecal we just wanted to eat and leave. We offered no feedback. Our bad.
We did wave the manager over before we left and shared what is written here. She apologized and blamed the wait on the surge of university students that they didn’t anticipate. Bad response. We are your most important clients and are not interested in why our food was delayed and warm. She granted the Mac and cheese for free and my wife had a $ 4 off coupon.
I will return, but only if the rest of copley, bath, and Fairlawn have lengthy lines when we want streak or seafood. At least then we know the entire region is in for a long wait.

Everything about this experience was unpleasant. Take my advise, try somewhere else. Sorry Longhorn, but you might want to mystery shop this location.
One star for this cowboy themed dud.

For a chain restaurant it is pretty good.
Our waiter was very good and attentive. I would highly recommend the porter house for 2 if you are getting steak.
Good price, good food. Will come back.

Very much the new ponderosa. Crap bar service only exceeded by the BS manager that made it so difficult to enjoy our evening. There were at least 40 persons hangin out with for an hour after finishing eating. First steak was delivered well done with grey meat through. Second was rare red all the way through. No damn idea what medium rate is. Spent all the wait staff time with the loitering deadbeats After six years this place is in the shitter until they fire all staff and work it over.

The meal was okay cooks are lost in the Kitchen. Server was awesome. Blazin Berry Sangria was awesome The White Peach Sangria was too sweet. The watermelon Margarita was the BEST

Great service and great food. I went with the 7 oz. filet and it was cooked to perfection.

Steaks are awesome. Save room for the brownie sundae. Ask for Sammie. She was a great waitress.

I’m pretty sore this morning, from kicking myself last night for ever letting myself get hornswoggled into going to this Longhorn. Here’s how it played out:
It was the Birthday-​Eve kickoff dinner for Birthday Weekend for my wife; my daughter knew that our last visit to a Longhorn pleased the Birthday Girl so wanted to go there, again. I really considered pulling rank and driving, instead, to Clearview, where the meal, service and evening are guaranteed to be a success.
Went a bit early, as we still had an entire weekend of festivities ahead and needed to pace ourselves. Still, at five-​thirty the place was nearly full, and the service was already in the weeds. You can just tell when you walk in if there’s an issue «on the floor,» by the nervous eyes of the hostess, the sudden, jerky moves of the wait staff, and the overall pall of desperation on the diners’ faces. Uh-​oh.
The gals both had versions of salmon, but I felt as long as the place has «steak» in their name perhaps I should give steak a shot. My last two Longhorn visits, once here, once at one up north, the steaks were pretty good. So, a smaller cut of prime rib, medium rare. (They spell out on the menu their definitions of done-​ness, and medium rare is the only way I’ve ever seen prime rib. Does anyone say, «Oh, make sure it is black, no pink at all?»)
Mine arrived, and it was done just as the menu described: «Warm, but pink.» Uh. No steak knife? The staff were doing that Ms. Pac Man stutter-​step, trying to get the wheels back under the train. So, while waiting five minutes for a steak knife, I gamely tried cutting with my bread knife. That wasn’t gonna happen.
Nor was it gonna happen with a sharper instrument. I tried to cut it, I tried to eat it, I considered asking for a doggy bag, but I love Roscoe too much to subject him to TMJ. It was, in all my born days, the worst cut of meat I’ve ever had on a plate. (Because of the daughter’s earnest attempt to make this a special night, I quietly chose a few tumblers of Glenfiddich in lieu of actually eating a meal.)
Horrible. Hundred bucks, poured down a rat hole. There really was no excuse for that meat to make it from the kitchen to my plate. None. Stay far, far away.