Conicelli Honda

Whatever you do, do NOT give these people your email address. You will be spammed constantly by them, using a different email address to spam you every day. Not to mention, I noticed a trend, the reviews of this place are all followed by an apology by someone there. I’ll avoid that apology part, and just take my business somewhere else.

I leased a van from these guys after getting it i realized rain guards were necessary. Asked if they could add them they said NO it will cost you 300 plus dollars. THEY COULD OF EASILY MADE ME HAPPY BY ADDING THE RAIN GUARDS TO THE LEASE INSTEAD THEY CHOSE TO TELL ME TO TAKE A HIKE. I have had Chevy, Kia and have had no problems. These guys at Conneceli Honda… nothing but drama. The rain comes on the power window buttons and for sure will eventually short it out. This is such an easy fix. Let me come in add the rain guards to the lease and have a happy customer. It’s a no brain– er STAY AWAY FROM CONNECELI HONDA. Add to the fact their financing department was screwed up
never again. Trust me… Take your business somewhere else. by the way Mike and Lee… no help what so ever. Out of all of my passed leased vehicles (Chevy and Kia) this is the first time I have needed to write a bad review. Never again Honda. This was such a simple thing and now it has turned into a very bad thing. Way to keep your customers happy: (

I’ve came here for service at least four times over the years. A year ago, I had them replace my power steering reservoir cause it had a bad cut and it was positioned wronged in my car when I bought it from someone. Yesterday, while I was leaving work I noticed my steering was a bit shaky and heard some whining noise while turning, so I stopped and parked my car. I popped the hood to see what was going on, and come to find out my power steering fluid was very low? So, I felt along the reservoir to see if there were any leaks or holes and there wasn’t. I then felt around both hose connected to the reservoir. The top hose feed had a slit under it which was leaking (hose rubbed against something while driving or got bad overtime?). However, I then called Conicelli Honda service since they replace the reservoir and re-​positioned it. I immediately told the service rep what was going on and he told me to come by as an emergency appointment. When I got there, it was busy as always. So, I was kind of concerned about my car getting dealt with right away. One of the guys asked if I had appointment and I said yeah, it was an emergency one. I was immediately taken care of. This place will give you a peace of mind. Thanks, Conicelli Honda!

If I could give a 0 I GLADLY would!!! After my last experience I will NEVER EVER EVER step foot into this place EVER again. I may be a girl and young but that doesn’t mean they will rip me off. They tried to charge me $ 600 for a $ 200 ½ hour job. When I told them that wasn’t right they said «oh my manager said he’ll pay 200 $ of it.» Like, no. Just no. Take your business elsewhere. I get much better service with way better staff at other shops. I’m so glad I am no longer a customer there!

I must say, I think it’s quite arrogant to call a business a «NICE» place and actually have «nice» in the name. Definitely ironic considering my experience.
My mom has had a bad experience with this dealership, but I decided to give it a try. I called looking for a 2016 Honda Civic EX. I had already gotten many quotes, and the one they gave me was the highest. I told the guy my lowest quote and he said he would match it if I came in Friday April 1^st, no problem. I talked to him for a while, and set up an appointment for Friday.
After the call I spoke to the same dealership and they offered a lower price so I called Conicelli back the next day. I spoke to Kevin who was rude and unprofessional. I was very frustrated, and at the end of the call he said «it seems like you’re angry with me». No kidding! He flat out told me to go to another dealership that was offering me such a low price, and implied I was lying about the quote. I had to ask twice to speak to a manager because he was ignoring me, and talking over me!
The manager was polite, but no help. He claimed that there is no way they could give me a price for April 1^st on March 31^st, because they have no way of knowing next month’s price. They must not be in the loop, because another dealership was able to give me that information. I cancelled my appointment, only to be called the next day to make sure I was still coming in!
I’m at another dealership signing the paper work for that amazing deal right now, joke’s on you Conicelli.

Currently sitting here at Conicelli Honda’s Service Center writing this review because I’ve been here for over THREE HOURS.
Is 3+ hours for an inspection, tpms sensor replacement and tire alignment normal/​acceptable? I don’t think so.
My appt was set for 10AM. I got here at 9:50ish AM. I had scheduled an hour, maybe two for this but here I am, 3 hours later.
Had I known that this would take up so much time, I would’ve dropped the car off and returned later. They came out a total of 2 times to update me… the first time was over an hour after I’ve been sitting here. I’ve watched people come and go. It would be nice if there was an acknowledgment or apology regarding my long wait or anything from one of the service associates or managers but no, complete silence even when I went up to inquire about the status of my vehicle.
I have recommended Conicelli Honda as well as their service dept to many people throughout the years but I’m certainly reconsidering about this moving forward. Most definitely not impressed in any way whatsoever.

This place is the worst. They are friendly but totally useless. We bought our 2015 Honda Fit there in the fall of 2014 and it took them something like 8 hours for us to leave with the car. It should have been the easiest car transaction ever. We were paying in cash and had ordered this car weeks in advance since we wanted it in a particular color that was not yet widely available. We then had to go back because they messed up the license plate somehow. All of that I was willing to forget about until today. There was a recall regarding some piece in the door and we took it back there to get it fixed. The letter about the recall said it could take up to 90 minutes. When I called to make the appointment, the guy said it could take two hours. After continuously trying to pressure me into dropping off the car (we only have the one car and it’s a 45 minute drive out to the dealership from center city Philadelphia where we live), I was able to make an appointment for 9am on 3÷11÷16. It took them FOUR hours to get it done. As in, my husband gets there promptly and they didn’t finish up until 1pm. This is ridiculous. This place is a giant time suck. There must be better service elsewhere in the Philadelphia area.

Wow, just wow. Had them swap out my battery and this is what I saw when I noticed rattling under the hood

Just purchased a certified pre-​owned 2015 Honda CR-​V; I am very pleased with it and was pleased with the process overall. Ron Horne in sales was very patient as I wavered through my indecisiveness, I couldn’t decide on the CR-​V or the Accord, glad I went with the CR-​V. I went in with the expectation of what I wanted to spend, what I wanted my payments to be, and I received what I desired. The price that was on the internet, is the price I paid, I was hoping that they would come down a bit more, but to be honest, it was the least expensive price I had seen online for the exact model. Sending many thanks to the folks at Conicelli for an overall seamless process… Hoping that future service visits will be the same.

There are other Hondas in the sea! Seriously take your business else where. We love the car and got a fair price, but the customer service was terrible. The test drive was anemic at best (thankfully a family members has the car so we were familiar enough). When it came to putting the deposit down is when things became a mess. We made an appointment to pick up the car and when we got there our sales person was no where to be found. The guy even called the day before to see how we liked our new purchase??? My wife had to remind him that we were coming in the next day to finalize the agree and take it home. After waiting for over an hour he finally showed up and we finished the paperwork. When we went out to inspect the car is was filthy and still cover in plastic wrap. Just not worth the hassle

I’m pretty surprised to see so many negative reviews on this page! My fiancée and I each bought a (used) Honda within three months of each other and had a great experience both times. We did extensive research beforehand and knew what we were looking for, what we wanted our monthly payment to be, and what we wanted for our trade-​in, and they were able to meet all of our requirements. We worked with Paul Caltabiano each time and were very pleased. Hoping we won’t be back for 10+ years though!

I originally wrote a much angrier review, but removed it since it was over the top. The lesson I learned from my experience is don’t do business here. If you’re in a situation where you are forced to work with them (like I was) still don’t do it to yourself. I went to the O’Neill Nissan on Street Road in Warminster after 6 days of frustration at Conicelli, and I got a better deal than I was looking for, and a ridiculously better deal than everything Conicelli offered. O’Neill did it in less than 24 hours! The issues were they weren’t working for me or listening to me. I wanted to buy the car. That simple. I’ve learned since dealing with them that there are multiple ways to make that happen. Conicelli did not provide one of those scenarios. I brought up 3 or 4 possibilities as I thought of them; all of which were apparently plausible. I should not be the one bringing up possible solutions; that is their job. They should hear my predicament, and present me with all possible scenarios to make that happen. It was the exact opposite of that. I was basically told that they could not help me buy out the lease. The synopsis is that Conicelli decided what they wanted for me, and instead of trying to help me get what I was looking for they presented hypothetical roadblocks and steered (car puns) me in the direction they wanted (which by my calculations always ended up with me paying more, getting less equity, and them making more money). I get they are based on commission and there is no shame in trying to make a sale, but at some point it has to end: even if the solution is they aren’t interested in my business. Honestly i would have preferred them asking me to leave over wasting 6 days.
Do yourself a favor and just don’t.
I will say they had pretzels and pizza on Saturday morning. The pizza was cold, but free pizza is free pizza. I say this because I think it is a testament that maybe they are not obtuse, but rather incompetent. No hard feelings, but I will be riding a bicycle before I go and do any business with them.

So my husband called to make an appointment at about 4:30 on 9.29.15 — I was driving but I heard him set the appointment. I didn’t go to a closer dealership because they dont accept appointments.
Recently moved to area so this is first time o this dealership. Wasn’t clear where to go. Usually you drive into a garage and they look at your car and get your info. Not here. Apparently you park and hand your keys to a valet.
I walk in and everyone’s just staring at me. Not «can I help you?» «Good afternoon» — nothing. Blank stares. There’s no one else in there but the dudes behind the desks. So I’m like WTF?!? I walked to the dude closest to where I came in and I just stand there until he says «can I help you?»… A good pause for that. Tell him never been there before… What does he need from me… He (Mark? I think that what his shirt said) asked me for some paper work w VIN on it. Never met a guy who hates his job so much. Kept having to repeat and spell over and over again — so annoying. I looked at him and he just stared at me!!! Lol. I’m like all right lets stare!!! So we did to the point of uncomfortable… Said he wasn’t trying to give me attitude but uh … Ya, you were.
Anyway — they didn’t actually TAKE the appointment we called in for the previous day so «they’ll fit me in»… 60 – 90 minutes he said. Then he says there will be additional services based on the service numbers on my dash — $ 195. Ya… Nah. I had a hard time giving you money for just an oil change.
30 min later I’m at a different dealership now — that just have the e press service — looking at a 46 min wait. I’ll give THEM my $ 200!!!
So glad I walked out of here; !!! there’s a reason no ones in your lobby fellas.

Never bought a car here but went in for service for the first time for my Honda. The service was done quickly and the whole process was mostly smooth. I took a stars off because when I arrived, I didn’t know where to sign in (big U with workstations) and the staff that was there ignored me (4 – 5 people there) as I looked around with a lost look on my face for a few minutes before I went up to a clerk and asked if they could check my car in. It felt awkward and uncomfortable that nobody acknowledged me for that long except for the guy at the door who asked where I parked my car. Not the worst thing in the world but not exactly pleasant.
All in all, my car was done correctly and quickly and I was in and out in a reasonable amount of time.

Scheduled an appointment for a repair of the door lock. Service was great. John informed me of the needed service estimate prior to repairs. From the check in to check out the staff was cordial and professional. Thanks for the good service Conicelli.

My wife needed to get her transmission fluid flushed and we had asked them to take a look at one of the wheels on the car that was making a grinding or squeaking sound. She received a phone call quoting her $ 1,400 worth of work. It should be worth noting that I recently had her car inspected and it passed inspection. We were not told that anything was wrong or needed to be fixed.
Work that we were told that needed to be done by Conicelli Honda
1. Change oil — (never asked for this to be done)
2. Transmission Fluid Flushed
3. Change Rotor («it was such bad shape that it could not be resurfaced»)
4. New Brakes («Brakes needed to be changed. They would not pass PA inspection»)
5. Brake Fluid Flush
6. Change Spark Plugs
7. Squeaking was a bearing issue on the wheel («Not safe to drive»)
Honda Approximate Total — $ 1,400
I called another local auto mechanic that we have dealt with in the past and they advised me to only get the transmission fluid flushed. They do not do this service but would be happy to give us a second opinion about everything else. I should also mention that they changed my synthetic motor oil which we did not approve and replaced it with conventional oil.
The next day we took it to the local mechanic and he had a very different opinion. One break pad needed to be changed, Rotors are ok and spark plugs were changed but still could have been used. Brake Fluid was flushed.
Work done by a local mechanic
1. Only changed one break pad.
2. Change Spark Plugs (optional)
3. New bearing in wheel
Local Mechanic Approximate Total — $ 600

We decided it was time to get new cars and both love Hondas so we decided to browse here. Online the deal seemed too good to be true, 2015 Honda Civic LX $ 65 a month lease for 3 years. $ 3700 down or trade in plus taxes and tags. Got to the dealership with a pretty good idea of what we wanted and prices for 2 new cars. Turns out $ 65 is for manual (understood) so tack on an extra $ 35 per month for automatic. This is where the car dealership shtick came on. Kevin our sales associate was very patient with us, as I’m in a sales role myself, we had a LOT of questions about where the prices came from and how it fit into the deal we saw online.
Lots of «I’ll talk to my manager» 15 minutes later… Here’s the new deal. Eventually the manager just came out and talked to us directly. We traded in 2 cars and unfortunately had to pull up Kelly Blue Book on my phone as trade in values were worlds apart. However I will say Conicelli is a fair company and reasonably re negotiated our values. All in all process took almost 5 hours and a second trip back for detailing our cars. I would say 5 stars for Kevin, the receptionist Sue and the sales manager but a couple things I was too exhausted to ask about. My gas tank was half full, figured a new car I would get a full tank (also the one I traded in had a full tank) & my friend whom also got a lease there got door protectors installed. I like conicelli and absolutely love my new car. A few minor tweaks and this place will re write how the car buying process should be!

The service department at this dealership is AWFUL. The staff is beyond rude. They have absolutely ZERO regard for customer service. I was treated absolutely disrespectfully and there was zero effort made to resolve a problem. I would recommend that with as close to this dealership is to the city of Philadelphia, you drive the few extra miles and go somewhere where customers matter. Conicelli will from here forth be the LAST place I would recommend anyone spend a dime. Businesses like this don’t deserve to have hard working people spend their money with them. Steer clear unless you want to leave unhappy.
Here is a list of other options in the area:
Martin Main Line Honda
610−649−5600
Keenan Honda
215−340−9000
Scott Honda
877−377−7781
Piazza Honda
215−702−1500
Freed Honda
215−368−1840
Roberts Honda
610−269−8200
Plenty of options as you can see. These people act like they’re the only game in town and actually threatened that if I processed a charge-​back on my credit card that they «will never work on the vehicle again.» As though it’s a privilege to have your vehicle touched by their hands.

I had an absolutely terrible experience at this place. Their slogan is «a NICE place to do business», playing off the coNICElli in their name, but I think they should play off the CONicelli part of the name instead. I just want to recount my experience and anyone who sees this can take it for what it is. I will never be returning to this complex for any reason.
My wife and I visited the Certified Pre-​Owned Honda shop on a Monday night after work to see if they had anything in my price range ($ 4−5k). I talked with Paul C. and after a bit of discussion, he pretty much told us they had nothing to offer and to check out an auction. A decent suggestion, and I found no fault at this point. Thanked him for his time and moved on.
The next day, Anthony, a higher-​up in that store called and said they had a 2002 CR-​V that would fit the range we were looking for. It was a trade-​in and would be as-​is. He gave me a price, but said it could change slightly as it needed to be safety inspected on their side. Sounded great, and we were able to go back in Saturday and test drive it. We were pretty happy with it, and put a deposit down ($ 500) that day for them to start the safety inspection.
They called and said there was one issue, and we worked out a bit of price change (they said it was $ 500 repair needed, and raised my price by $ 300). I was ok with this as well, figured the repairs would be full price if done at any other shop, so fine.
Finally all fixed, they called saying it was ready Tuesday, and we came in at 6:30p that night. On the call, Paul had given me an exact price with tax/​tags, which I got a cashier’s check for to the penny.
After sitting at Paul’s desk for two hours, the only thing we accomplished was showing that I had current insurance.
Paul was away for a while then came back and said, «We have a problem.» He went on to say the «big boss» doesn’t want to sell it for that and that Anthony had made a mistake in the price he gave. This was quite infuriating after having sat here doing nothing, cash in hand for what was quoted to me, ready to go. I asked to speak to this manager, Rick i think, and he came out. He said he «cherished us as customers» but Anthony had «screwed up» and, even though Paul made it sound like we would have to pay more, Rick said he would give it to us for the price we had agreed on.
Now, after quite an upsetting conversation, they both go away and leave us at the desk for a while again. Paul comes back with the price, which, unbelievably, was higher again than we agreed. He told me that he had made a «clerical error» when he gave me the cost over the phone. I said I got the cashiers check for the exact amount he had told me, but then Paul, to my shock, proceeded to berate me for holding him accountable to the number he quoted me that day (I had him repeat it twice on the phone), saying I was trying to «hang him» for it because it was «in my favor».
Listen: Regardless of who’s «favor» it was to, I got the check for the exact amount he said on the phone; I didn’t ask to check his math, and I couldn’t have assumed he would actually do it WRONG, considering it is his JOB. Still, I was trying to maintain my composure and asked to walk outside for a few minutes. I came back in with the difference in cash, and from that point we were able to go to Matt in the paperwork office and finish up.
The only person I appreciate from this experience was Anthony, who they made out to sound like a terrible person. In fact, Rick told me I should «get a bottle of wine» with the difference they weren’t charging me and «send it to Anthony since he’ll be ‘getting yelled at’ from me tomorrow.»
Horrible. Horrible people. Absolutely inexcusable customer service, especially for a place with the word NICE plastered on every surface. If I could give 0 stars, I would. The only good part is I have a Honda that I hope is reliable for many years.

Conicelli pre-​owned is a great place to pick up a certified Honda for a cut price. Their on lot selection reflects their online cache pretty well. Their sales people are friendly and helpful. They give their bottom line up front so price negotiation is minimal.
David helped to get us into an Accord that day.
As a bonus, there is usually tomato pie and soft pretzels.
This is 4 stars instead of 5 because their facility just looks outdated and cheesy. Aside from that the place is legit.