Public Storage

I hate to say it, but I feel as though I have been duped. I am absolutely sick about losing my most valuable items that I wanted to store. Dropped off my first truck load with power tools, electronics and sporting goods. I came back in less than two hours and someone had already cut the lock and taken my things in daylight hours.
When renting to me during inspection they pointed out that the latch had some damage. Obviously they knew the relevance of this. Be advised: The insurance that is REQUIRED does not cover the theft unless there is a missing door or a hole in the wall! Inconceivable! If the storage unit has pre-​existing damage on the latch it automatically voids a claim. If the lock is cut and missing it’s not a theft according to terms of insurance. Cameras are only pointing down at the gates, nowhere else. Lastly, if they ask you what you are storing tell them its none of their business.

Had my stuff In there for literally 4 days. When I got it everything I owned was infested with apartment roaches! Thousands of the little demons in everything. The Insurance they make you pay for won’t cover any of it. I then tries to contact the general manager to just try to get reimbursed the $ 50 bucks or so I have spent so far in pest control and have been completely blown off. The property manager told me that it should be expected. 4 days In there and now my vehicles are infested and my new home is infested. All in my kids stuff. Literally everything! Completely blown off by upper management and told to deal with it from property management… Spend the extra 20 bucks on a nicer facility. Apartment roaches are not worth it

No level of management in the surrounding Houston area is willing to take responsibility for the theft of over $ 5000 in our equipment loss that took place under THEIR lock and key. Their insurance we are forced to take will not take responsibility because their is not sign of «forcible entry». Why force your way in when your entire current and past staff has a master key? If you value your items you want to store, take the warning… go elsewhere!