Buckalew Chevrolet

Great place to buy a car! Stephen McMurray was my salesman for the second time in the past 5 years. He is very nice & professional. Bought a Certified Preowned Malibu with a great warranty & it looks like new. Good price, lower than blue book & very low miles. It was refreshing to work with Buckalew’s sales staff after leaving Streater-​Smith Honda Nissan where their salesman was obnoxious & crude and the prices were ridiculously high. Vehicles at Buckalew had lower miles & better prices, even the ones that weren’t Chevy’s! I will definitely return to Buckalew for my next car!

Went there last night to shop for a new Silverado. We had seen a number of quad-​cab pickups on their website with huge discounts, but when we inquired to the first salesman that helped us, he said he didn’t know where those trucks were. He tried to explain that when salesmen are test driving the vehicles they take the discount tags out of the windshield and then don’t always put them back. We walked around a bit, but he could not tell us if any of them had any of the trucks we were looking at had any kind of discounts, or if they were any of the ones listed on the website. He went inside to get a printout, and then turned us and the printout over to another sales person. Obviously the first guy didn’t want to deal with us. Unfortunately, we were getting pretty much the same story from the second salesman… a lot of «I don’t know». On the upside, he was able to show us some trucks that «might» be in our price range, and was very informative regarding financing and the key differences in the models. But at the end of the day — he really couldn’t tell us much without sitting in front of a computer and we left. We kept hearing «we sold a lot of trucks over the weekend», but what it really felt like was a bait & switch. We were there on a Tuesday evening — couldn’t someone have updated the online inventory by then? We left, and most likely won’t be buying a truck from them.

I’m so very happy this service center also works on GMC vehicles now!
My husband and I brought both of our vehicles (a Chevy and a GMC) on a Saturday morning hoping to get oil changes and inspections done.
Since the oil and lube center is first come first serve on Saturday we weren’t sure how long the wait would be; to our surprise it wasn’t very long.
While we were waiting one of the service techs came and spoke with my husband at length about some mechanical issues we’ve been having with a different car and gave my husband some very valuable information as well as ideas on what to do about the issues we’ve been having. Talk about going above and beyond!
We will definitely be back for service and if their sales department is half as good as their service department then when the time comes for a new vehicle we’ll definitely be shopping here.

I leased a new 2015 Chevrolet Silverado Z71. Jeff Rea was incredible. He made my purchase experience very smooth. He explained to me all the details of my options very thoroughly, was honest and straight-​forward, and I felt that he had my best interest in mind the entire time. I will recommend Jeff and Buckalew to anyone looking for a vehicle. This was a very pleasant experience. Thank you. — C.C.

Very disappointed with trying to purchase a Corvette. They refused to sell me a custom order car after accepting my down payment. They ended up giving me my money back. Too bad, they seemed like nice people on our first meeting.
More thoughts: What I did not understand is how defensive they were on any question I asked. (i.e. what is my order number, when will I know my car is being made…) It was almost like they were hiding the the fact they didn’t have allocation available, or didn’t/couldn’t sell me what I was asking for because I was wanting next years model too early. I just wish they would have been straight up with me. Really odd — good news is there are a lot of other dealers around Houston.
Update: I went to another dealership and found out I could save $ 2,200. Thanks Buckalew for not doing business with me, I’m so confused by your actions. Wow, a car dealer who behaves like this… really… I think I’m going to order from these guys. Gotta think about this.
Update again: the gm called yesterday and apologized for my bad salesman. He went ahead and placed my order and will match better pricing. so… im back in the buckalew bed… Am I crazy? He also is personally handling my sale.
Last update: picked up my car. Was handed off several times before someone could close our deal. Finance guy was good. Handed him a check and he did not try to pressure me to buy anything else. Gentleman who handed me the keys was nice. But, overall experience, level of communication, other things not ready when we picked up the car was dissapointing. You can certainly, eventually buy a Corvette here but I wouldnt recommend it. Too much to pay for a car like this to get this kind of service. For example, I took the car in for the first 500 mile check up and waited 3+ hours for an oil change they said would take about an hour.

Quick service and courteous, friendly staff. I highly recommend Buckalew. I’ve purchased 2 vehicles in the last 3 yrs and had all the service done by them. Never had a problem.

We purchased a new truck this weekend and the process was a breeze. We were on a time scheduled, with two kids and our sales rep, Jeff, was great. He was knowledgeable and worked quickly to complete the process. We signed our paperwork with John who was quick and easy to talk with. Everyone in the store was friendly and wanted to help. There was plenty of seating and the store was clean. I would recommend buying a vehicle if you are looking.

The worse service department I have ever used. I have used them twice in the last month or so and both times I could not find out the status of my vehicle. Both times I called and left several messages with my service rep to call me with a status update. Both times I waited over 5 hours to start calling. Both times I called either every hour or half hour. In each case they did not return my calls until it was ready to pick up.
I even purchased the vehicle at this dealership, but I guess they don’t care about repeat business.
I will never use Buckalew again for any reason!

Went in first thing Saturday morning for a simple oil change, 2 hours later i had to go up to the counter to see where my truck was. Clerk says she called my name, i was in the waiting area with another friend and she didn’t hear my or her name called AND they did repairs on her car that she never authorized. When we asked to speak to the service manager clerk says he’s showing a customer a car. What? Is the service manager sales or service? A voice mail and email went unanswered. Bottom line this dealer cares less about ‘service’, do yourself a favor and avoid this dealership at all costs.
[Note to Bukalew]: You may try implementing text or cell phone messages so people know when they’re car is ready rather than relying on an outdated intercom system. You’re welcome.

I bought a used 2015 Tahoe. My salesman Hernand went above and beyond and it had to go in for service because one of the service alerts was on and he not only introduced me to one of the service guys, he monitored the status and kept me up-​to-​date. If my service so far is any indication of how they do things, I am impressed.

I purchased a 2012 Chevy Equinox LT. Hernand Hernandez was very helpful and genuine! We will buy our next car from him too!

I moved to TX and had car trouble on my first day. I was so stressed. A man named Cordell handled all my questions & explained to me it was internal engine damage, and that it was covered under my warranty. He got me a rental so I could get my kiddos to school & back, too. He was the most courteous rep I’ve ever dealt with at an auto place. He asked questions about my family and remembered details later. So kind! I can’t wait to come back to Buckalew to buy my next vehicle. Cordell, you were fantastic!

I have purchased 3 vehicles through Eddy Cotton, and will keep coming back for sure! He’s an honest guy, and I always feel like he’s giving me the best deal that he can.

We had our Colbat repaired her after being rear ended. When we went to pick up the car they had thrown our personal items (an umbrella, CD case…) In the trash and peeled off our human rights project sticker from the back window. We also later found out that they damaged our radiator (its looks like something large had been run over) and we had to get it repaired. When we confronted them about this they denied it and acted very rude… Even about us asking them to retrieve of personal items they threw out. DO NOT GO HERE FOR REPAIRS!