T-Mobile

Concord, Estados Unidos

3.6

Fechado agora

10 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 925-609-9918
Site:
clickserve.dartsearch.net
Endereço:
470A Sunvalley Mall, Concord, CA, 94520
Paradas e estações próximas de transporte público:
2.9 kmConcord
4.6 kmPleasant Hill
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
Sim
Aces. Cadeira de Rodas
Sim

Hoje

Hoje 10:00 – 21:00
Fechado agora
Horário local (Concord) 01:18 quarta-feira, 28 de maio de 2025

Horário de funcionamento

segunda-feira 10:00 – 21:00
terça-feira 10:00 – 21:00
quarta-feira 10:00 – 21:00
quinta-feira 10:00 – 21:00
sexta-feira 10:00 – 21:00
sábado 10:00 – 21:00
domingo 11:00 – 19:00

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Proximidades

Próximos a esta localização:
20
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10 avaliações para T-Mobile

Não exige registro
Classificação do local: 5
Brentwood, CA
Absolute best customer service I have ever experienced!!! Isamar is the associate who assisted my fiancé and I today gave us the best customer service we have ever received. We had concerns about our plan that was miscommunicated to us and instead of backing up the company like most associates would, she as 100% on our side, fighting for us to get what were promised. And the best part was that she was so genuine about being on our side and making sure we didn’t leave until we walked out with what was promised. Customer service over the phone wasn’t helpful to her and she still continued to try, so she went and got her manager, and the manager also was so kind to us and with their amazing team work they got us what was promised and we left so happy! I live in Brentwood but from now on I’m going to drive to concord because I’m very impressed! Thanks again ladies!!!
P. s. Every single retail store needs an isamar! Incredible customer service.
Classificação do local: 5
Concord, CA
What a great experience! Went in store to buy the new Galaxy 6 edge, I was helped by EVERYONE! A wonderful sales associate named Ben helped me pick out the phone and up sold me on a SUPER COOL FANCY case that I’m really glad I bought now. He definitely kept my mom and I entertained during the set up process, very friendly and helpful guy. A sweet girl named Michelle helped me pick out the right color/​phone size as well as put on the screen protector, then I was shown some cool tricks I can do with my new phone by a guy named Joe. Overall, I think they did a wonderful job with their ability to show TEAM WORK! I’m thrilled with T-​Mobile. THANKS AGAIN GUYS! I LOVE MY NEW PHONE :)
Classificação do local: 5
Walnut Creek, CA
Switched from sprint after ten years of over paying for what i thought was good costomer service. The moment i switched to t mobile i was so happy. Cut 60 bucks off my monthly phone bill and i now have way better signal all over the bay area than i ever had with Sprint. The folks at this particular store are supremely friendly and helpful as well. By the way the phone i got is hands down the best phone i ever had LG Flex.
Classificação do local: 5
Hayward, CA
5 Stars Plus. Super Great Customer Service. Customer Service was so great I went from AT&T to T-​Mobile right there on the spot with their buy out contract deal. They all our questions with no problems or hassle. I do recommend this location and tmobile in general for a better reception over at&t.
Classificação do local: 5
Clayton, CA
Apparently, from the previous reviews, this store has improved greatly.
Purchased two Samsung phones here yesterday. The salesperson, Javier, was very knowledgeable, helpful and patient.
Great job, T-​Mobile!
Classificação do local: 5
Concord, CA
I am surprised by all the negative reviews. I had an excellent customer service experience here thanks to Michelle and the guy that ended up helping us in the end (wish I remembered his name, sorry). The entire staff was very friendly and knowledgeable. We had a slight problem getting my small business account set up but the guy that was helping us was there for us throughout the entire process and really went above and beyond. This is the least I could do to show my appreciation for the excellent service I received and witnessed both days I was there. Thank you!
Classificação do local: 2
Martinez, CA
Amending my older review. The service was bad, the phone was bad and I could not make a call half of the time. No reception at and around my house. I got out before my 30 days were up. **One good thing I can say is the return was no hassel at all. PLUS SIDE: I got a full refund to my credit card. 100% lovely returns here.
Classificação do local: 1
Walnut Creek, CA
Twice in the past six months t-​mobile support has sent me to «a local store» to handle replacement of things like a Sim card and a track ball. Both times these guys acted like they could NOT help me and sent me to another local store… do they hate women here??? They will SELL to me just fine, but NOT do repair??? Both times I have put them on report to T-​mobile itself… the one on Crescent Drive in Pleasant Hill rescued me both times… the one in Sun Valley Mall, the people there need to be trained on keeping parts in stock and in how to help people and not look like they, themselves, are customers because they are slacking off so badly. That is my take.
Classificação do local: 2
San Jose, CA
The mobile plan seemed reasonably priced. The phones were great, but the manager is a snake. Promises the world then doesn’t follow through after you sign the contract. T mobile is great but this manager isn’t trustworthy and most definately doesn’t deserve anyones service. Go elsewhere
Classificação do local: 1
Concord, CA
Well, ummm, let’s see… you suck! I was already frustrated and consumed with panic because my cel phone went haywire, and I was in desperate need of a loaner phone until I got my replacement. I get to your little kiosk and I am told you are out of loaner phones. So I am pissed but I will be OK, so I decide to look at some of the phones and play around with them so I can decide what replacement phone I want to purchase. Well, how can I do that when every phone I want to look at has a dead battery?
Thanks, for nothing T-​Mobile!