Stearns Lending

Stearns Lending, Inc. charged me a late fee even though 1) my payment was sent on time, and 2) I’ve sent proof (my bank statement) that the money was withdrawn from my bank account. I’ve spent 3 – 4 hours on the phone trying to fix it. I requested to speak to a manager, but one hasn’t called me back in 2 weeks. Sometimes I call and spend 4 minutes on the phone menu to get to an agent and then i’m disconnected as soon as the system puts me on hold. To this day the problem still has not been fixed.

I work in the same building with them and their employees abuse the 20 minute parking (parking there all day) even when they keep getting citations by building management.
their employees obviously don’t care to be honest so when they help you with getting a mortgage they most certainly are not going to be honest with YOUR mortgage !!!

Rep was fine and things went well at the beginning. Once they were out of the picture and I was settled in my home for few months. I found out there was mistakes and problems where I had to pay taxes on the previous owner which was the Lending company. Had to go out and show proof from the county that I didnt own this and this was something they should be paying.
Spent alot of my time to fix their mistake. Explained to them I shouldn’t be doing there research for them but they insisted on me showing them proof. They couldn’t pick up the phone and check themselves.
Lazy group of people that I would recommend avoiding.

Awful. Rude. Disorganized. Stay away.

This review is for Phill Romando.
If you are looking for an honest loan agent who is passionate about what the do, call Phill. My sister was having awful luck with an lender who pre-​approved her for a home loan. They were unorganized and did not follow through on what they said they would do. I referred her to Phil having worked with him years ago. He called her right away and got her a better rate then the previous lender. More importantly he knew what he was talking about and made her feel comfortable with the process… and I only want the best for my family so It made me feel great knowing I referred her to someone reliable.
I am happy to know that there are still agents out there who care!!!
Here is his contact info as I am not sure if it is consistent with this Unilocal page. Ph (510) 599‑8266

I refinanced my house using a broker and they happened to pick Stearns Lending INC/​FPF Wholesale company to do business with. I have never been through a more horrific experience.
–They promised that the process would take from 30 – 60 days. The process took 85 days from the day my rate was locked in. This did not include that it took a week for them to lock in my rate.
–My rate was expired because they only lock it for 40days and no one notified me.
–They picked the company to do the appraisal. The appraisal report came in and they told me that certain information was missing from the appraisal report. That information wasn’t missing. I had to send them email and point out that the information they are looking for is on page #5. That took them a week to tell us.
–They also didn’t like the way the appraiser phrased some information. I called the appraiser and he said that he has been doing this for years and this is the first time he has heard this.
–They told us that they don’t need a lender questionnaires about my HOA since the HOA is well established. Then they turned around and slow down the process by asking information about the HOA that would have been included in the «Lenders’ Questionnaires». At first they asked for 2 things. I provided the information for both conditions in the same email/​letter. They would sign one off and that took a week. Then it would take an additional week for the other one to be signed off. That was not the end of it. They ask for another condition that they would have gotten from the «Lenders’ Questionnaires». Again, that took another week.
They need to have a better process and their underwriters need to read things carefully and state what they want clearer. They kept telling me it will be done tomorrow and they would call me. Tomorrow really means 1 week and no one will call you and tell you anything if you are not on top of it and be a pest and call to get information. I wasted 3 months of my life dealing with them. These people are just horrible. My broker pulled all the clients out after what happened to me. To all the brokers out there, if you dont want to lose clients, stay away from this company. To everyone who’s looking to refinance, RUN… away from this company.