RC Toy Story

I was persuaded to buy quickly with a price that kept going down each time I tried to walk away. Should have known better but never dreamed I wouldn’t be able to return it an hour later once I discovered I could buy it on Amazon for $ 60 (versus the $ 150 I’d just paid). These guys have moved on from Concord. They are now doing business at Stoneridge in Pleasanton.

I was trying to buy the Syma X5SW and he quoted me $ 140. I went on Amazon to look for it. $ 60 on Amazon. I told him look buddy, it’s $ 60 bucks on Amazon, same exact drone, sold buy SYMA… you know, THE MANUFACTURER. And I brought it to his attention and told him he can either take my $ 60 today, or I would be thrilled to give my money to Amazon and Syma. And the guy told me numerous crazy lies and excuses like the seller on Amazon is fake, it’s a different drone, and went even as far as to tell me to buy it and bring it and fly it with him and compare it to his. That’s unnecessary my friend, because to Amazon I go.

I bought the Syma X11 R/​C Quadcopter for $ 65 and the Asian guy told me I could return it if I didn’t like it… I went on youtube to see how it worked and someone commented that you could get it on Amazon for under $ 30.I tried to return it the next day and they refused to give me a refund… They all work together, but at different kiosk’s throughout the mall… BEWARE!!!
Please do not buy from this business! They are rip-​off artists at work! They will sell you products that you can buy for ¹⁄₃ of the price on Amazon & Guess what. NO REFUNDS!!! …
I am definitely filing a complaint with building management as well as the Better Business Bureau…
I made the mistake!!! …It’s on sale for $ 21.79 on Amazon!

So mad! I have gotten a drone yesterday and it broke within mins of having it. The scam artist took the no refund sign down when I got it and when I came today it was up and say sorry nothing I can do. I have complained to the sun valley mall about this and I will be contacting the better Business Bureau tomorrow when they open. Do not go here! You will get ripped off and scam !

this is the worst place I have ever dealt with! I have NEVER written a review but I have made the exception due to their lousy service. do not walk away from this store… RUN! my son purchased a helicopter from them when they were in Pleasanton, CA. they assured me that they always have a store there and that they back their warranty. needless to say when I needed to see them on my so called «warranty» they weren’t there. when I finally located them, they would not honor the warranty even though I had them write on my receipt and their business card that the product had a year warranty. this place will take your money and you will NEVER get more than one week of fun from their product. this place should be shut down!

I purchased a helicopter for my boyfriend for Christmas for $ 80.00, I made a point to ask the sales manager the return policy he said if we were not satisfied that we could bring it back «no problem», «no problem». When he opened it and charged it, it wasn’t till then the instructions inside stated after 90 minutes of charging you get six minutes of flight time. 6 minutes for $ 80.00??? Really??. Then after charging it the helicopter it would not hover, it was defective. We took it back and were told at that time there was no exchanges no refunds. We were willing to exchange it for a smaller helicopter which was half the price but in order for us to do that we were going to have to pay a 30% restocking fee of $ 24! Again… Really??? So instead of leaving with nothing we ended up paying an additional $ 24 to get a smaller helicopter. This place is a scam and they sell crap for a high price. I bought two smaller helicopters at Walmart for the younger kids that had much longer flight time and was much more durable. Do not buy anything from this toy store they are fraudulent and liars!