Quest Diagnostics Incorporated

I arrived at this location before 8:00 am. It’s now 10:16 and still waiting to be called. There is one person behind the counter who is brand new. The phlebotomists seem to not know who is the next person to call.
Before, the lady at the counter takes all the paperwork and input them in the system as soon as she can possible can. This new clerk behind the counter does not do anything until the name I guess pop up on her screen.
I am not sure what their system is right now, all I know is they are very disorganized and slow and something needs to done. Someone needs to address the lack of efficiency in this location. Some patients already left saying hey cannot wait any longer.

I’ve been in different labs in my lifetime. All use the method of first come first serve, especially when people are fasting. This is the only place that doesn’t. If you dont have an appointment, you are screwed. You will die fasting in the waiting room because you are waiting for hours.
UPDATE: THEY HAVE TWO COMPUTERS TO SIGN IN BUT IT SEEMS ONE IS SPECIAL ONE BECAUSE IT DOESNT PUT YOU IN THE LIST.

Had an appointment. Got there 15 minutes before to find 27 people waiting, and only 1 staff member who did both the front desk and drew the blood. Checked in and waited 25 minutes after my appointment time and then left without being serviced. What kind of morons take a full slate of appointments and then knowingly understaff?

If you don’t have an appointment, even for a drug screening, you’re gonna wait at least 3 hours. Yesterday I left after 3 hours. today I got here at 9 am and its already 1130 and still waiting. Just passing on how business is done here.

Elizabeth was great my appointment was at 3pm by 3:30 I was out :) very professional place clean been here two times both times was great!

Make an appointment! Waiting times can be a pain in the butt but they make an effort to get to everyone promptly. Service is very good and staff are very professional.

So I dropped in first thing on a Monday morning, and I had to wait almost 90 minutes. That was a bummer.
In getting blood drawn, my vein can be difficult to find. My person (I wish that I had gotten her name) got it quickly and on the first try. She’s a pro. I’m very happy with that experience, and to me that is most important.
Sure, the place could use more staff. But one can make an appointment. I’ll remember that if I have to come back.
The woman at the front desk was busy, but friendly and courteous. I’m hoping people frustrated with the wait at this place don’t take it out on the receptionist. The staffing issue there isn’t her fault!

Disgusting wait times. Absolutely terrible. Everyone is the waiting room has been making jokes about the poor customer service. EVERY SINGLE CUSTOMER is upset — maybe that will inspire you guys to consider changing your scheduling methods…
Only gave a star because I had to — they really don’t deserve any.
EDIT: And it’s absolutely FREEZING in the office. It you do end up having to come here, bring a jacket! You won’t regret it.

I followed Jackie A’s advice and made an appointment online (quick & simple).
Walked in at 8:30AM. Lots of parking available in the lot behind the building at that time. There were 8 other people in the waiting area when I arrived. Signed in, sat down, grabbed a magazine. They called my name within 10 minutes.
Well, I should say Jessica, my phlebotomist, called my name within 10 minutes. I added one star to my review here because of Jessica. She was very pleasant, professional, well-​organized and efficient… Jessica was the bright spot in my morning today!
I was out the door in 30 — 35 minutes… and had a smile on my face.

I had good service at Quest today. I strongly suggest making an appointment because the waiting room is full in the morning. Janine was my lab tech today. She has anice personality and gentle hands.

Well, let me begin by saying that the receptionist is not rude, she is under a lot of stress with a terrible system for lining up patients that needs to be fixed IMMEDIATELY! She was very nice, even when being yelled at by very rude people who were extremely upset at their wait times, I actually felt sorry for her.
ADVICE TO RECEPTIONIST: To make your life easier, you should tell people who do not have appointments, when they come in, that the wait time could be up to 2 ½−3 hours, give them the option to make an appointment and come back, PLEASE. I was told it would be «probably about an hour» wait.
I went in without an appointment around 9am, the place was packed. There were people there with appointments and people without. Every time a person with an appointment would come in, the people without appointments were pushed back. This is a TERRIBLE system!!! Even people WITH appointments were waiting for anywhere from 30 minutes to an hour. I did not get out of there until 12pm. (3 HOURS).
I am sure the staff know what hours/​days are the busiest for them, they should make those hours/​days by appointment ONLY and allow walk-​ins only during their non-​peak hours… just a suggestion, but something that should seriously be considered.
The week before, I went in at 2pm and it there was only one person waiting, I didn’t have the proper paperwork so I had to come back (wish I would have made an appointment). BUT. my point in mentioning that is — if you are going to walk-​in, 2 pm seemed the right time to do so and not have much of a wait.
I will not go back there without an appointment, that’s for sure. If you decide to try your luck with this place and you have read this review, understand that you’ve been warned and do not get all pissy with the receptionist, who really is just working with an extremely unorganized and under-​staffed company… it’s not her fault. (though, she should be up front about possible wait times… still not a reason to get belligerent and rude with her… I HATE people like that. asses the situation before opening your pie-​hole and spewing out ugliness to someone who is just doing their job.).
Take a good book or maybe bring the Lord of the Rings Trilogy to watch while you wait. ;)

Terrible service, receptionist is extremely rude. After my doctor sent me here for lab, I was led to believe I had an appointment. But after waiting for almost 2 hours, she come and asks me if I’d like to come at another time. Terrible clinic, extremely bad service. Tell your doctor to recommend some place else.

I had a great experience at Quest in concord. Unlike the other reviews, I had a 2min wait time (around 3:30pm) and all the staff was really nice (including receptionist who other reviews said was rude). I was there to do a screening for a new job and I brought my 1 year old with me– not great planning on my part, but the staff was very accommodating. They offered to hold my baby as I did my test, which I felt bad about but really appreciated. They also had a waiting area with coloring books/​crayons for people waiting to do a screening who needed more water, etc. I appreciated their patience and help!

Receptionist is very rude! Wait hour is horrible! I made an appointment for 9:15, and the system didn’t show my name. The receptionist still refused to treat me as a person with appointment. When I asked how long I should wait (came here empty stomach), she looked unhappy, and literally said «you’re the last one». Very bad service and attitude. Not coming here again!

Waiting times are still absurd, I got a laugh when I saw reviews from years ago mentioning the same issue. I unfortunately had to cone here for a employment pre screening but if you have the option avoid then for a better option.

Don’t come to this location no matter what you do. This place is a joke. The staff is incompetent and I have been waiting for an hour. She has had to call my doctors office 4 times and still hasn’t got the correct information to proceed with my pre op tests. Insane!

thankfully, when i came in around 3:30 pm the other day, there was no wait, but i didn’t have anything to drink all day and was very very thirsty so i asked for a small cup of water… i came in for a drug test for my work. they were so stingy with the water. i didn’t even get any! when the lady asked me if i still wanted the water before i went in, another lady who took me back said there was no time and i had to go back ASAP… wtf. oh yea, there was one guy who came in after me and he’s a regular… seriously. ITS WATER U IDIOTS.

I came to this lab at 9:30am and its 11:24am now and I’m still waiting. 2hr wait is unacceptable!
They need to get more staff. Every time you come you need to show them your insurance card. I’m a regular here and you would think with today’s computers they would have a database of people like many other doctors and labs do :-(This is not very efficient nor convenient for the customer.
I had my blood drawn in this lab about 6x and each time it went well so I have no complaints about the nurses and their work.
I would give them 5-​star if the wait was under 20 min like everywhere else but over 2 hrs — come on people!!!
I tried to make appointment but the lady at the front desk gave me a sticky note and told me to call 877 number. I asked her if I can just make an appointment right there and she said no :-(
I went to run an errand and tried calling the location numerous times. They never answered the phone.
Now I’m finally inside. It took 2 hrs and 15 min. It’s also very cold inside :(

First tip — you must have your insurance card. Each time you visit they need to photocopy your ins card & attach it to your paperwork. This will seem aggravating, but now that you know why they ask you each time, it won’t be irksome.
The Process
Once you step inside, go to the desk. It’s a small space. You can’t miss it. Don’t expect to be greeted with a happy smile. Depending on the clerk, you might be ignored. Sign in on the sheet that’s on a clipboard. It’ll be there. After awhile they’ll call you up to ask for your paperwork. If your doctor faxed paperwork over, tell them and they’ll look for it. Sometimes they will ask your doctor name even though you’ll be thinking «isn’t it on the fax from the dr’s office!?»
You’ll have to fill out your address & sign your name on the paperwork. If your paperwork isn’t there, they can call your doctor to request it. They keep the paperwork you just signed. They don’t talk very much so they may not tell you to go ahead and have a seat until you’re called again, but that’s what you need to do. They probably want to avoid saying the same thing for 8 hours/​day. Also, some of the patients are seen regularly and know the drill, so explanations aren’t needed.
After sitting back down, wait to be called. Once called, they’ll tell you to take the 1^st or 2^nd chair. Go thru the sliding door and slide it gently behind you. You’ll see the 1^st chair right away, the 2^nd chair is anin the adjacent room. Have a seat. If you have shy veins like me, feel free to wind your arm around like a nut job, hoping to coax the veins to the forefront and ensure a smooth, pain free process. It usually goes pain free, but not always. On one occasions one of the phlebotomists jabbed the hell out of me and I was left with bruises, but I don’t see her drawing anymore.
Pros
Walk-​ins are ok
Can book appts online, 24 hours/​day
Convenient location
Easy parking
Usually quick service — avg wait time start-​finish is 15 min when I’ve walked in
Cons
None really. Just remember your insurance card!
I didn’t make an appt the most recent time. Caught the office during a rare rush & was there for 45 min.
Etiquette — Not posted in the office but try to heed –
No loud talking. Of course once in awhile there is someone whose voice carries, but generally it’s a quiet space.
No talking on cell phones.
Cell phone ringer off or on vibrate.
Oh – I was there the other day and saw people being asked to put their items in a lock box. I watched a couple of these scenarios and realized Quest does urine testing as well. Perhaps for employment and/​or court purposes. If this is you, you will be asked to place valuables from your purse into a lock box. You’ll have to hang your empty or mostly empty purse on a hook outside of the bathroom. Men just put their wallet & keys in the box. No manbags the day I was there. The clerk watches you remove everything, asks if there is anything in your pockets, then asks you to wash your hands. You go into the bathroom while they wait outside. After you’re finished, they unlock the box for you and you get your items out. If I had to come here for this, I’d leave my purse in the car. Hidden, of course.
There’s can be some anxiety or worry involved w/​blood draws. I think they do a good job of being efficient. I’ve never had any snafus or lost info. I’ve had at least 6 draws here, maybe more. I have a choice to go closer to my home, but have continued to drive over here.

I’m still dealing with long-​neglected health issues after ignoring myself for years. Last Saturday, it was bloodwork. I’ve been putting off this bloodwork for about two months, the whole 12 hour fasting thing is tough for me.
This Quest has Saturday hours, which is nice (8a-​12p.) There were only 2 people there ahead of me, and yet somehow I got called in before them. Cool, bc I’m really hungry at this point, and want to be done and off for breakfast.
Needles don’t bother me, I’ve had a ton of bloodwork done in my lifetime, I don’t mind seeing that vital fluid flowing into the vials. But for those of you who aren’t fans, the Phlebotomist here is well-​versed in small talk to keep your mind off of it.
The waiting room was dark, there were lights above the reception desk, but nowhere else. Good variety of magazines.