Palm Terrace

My wife stayed at Palm Terrace and thoroughly enjoyed the awesome staff and rehab therapists. The activities were great and loved the view of the mountains. I would suggest Palm Terrace to anyone who needs medical help. Love em Jeff and Sandra Shaw.

My rent is being raised almost $ 300. I just don’t get it after being there for 5 years and having annual increases around $ 100. I’m just not sure if it is worth it to stay…

You don’t just stay here you live here.
Let me start by saying– I always try to read Unilocal reviews to get a sense of direction when in a new place. Then if I see a review that seems overly one-​sided I look at that persons other reviews to see the pattern.
I saw a pretty negative review the first review at all in almost a year and thought hmmm the most recent review was very favorable before that– I will consider this community.
My experience after several months and counting at Palm Terrace
The move-​in experience was terrific– I took a tour, secured my unit and was able to do the whole process so quickly and painlessly– loved it. Carla and Crystal were very patient touring me 2 separate times.
The community– that is what it is a community. I have lived in places that people stay because they are close to work or transportation, you see people come and go, don’t know anybody and its very cold– this is not that kind of place.
Lots of families with kids are here which is terrific. I like hearing the kids outside all playing together and seeing people have birthday parties at the clubhouse. The halloween and christmas decorations are seen as people decorate their units. I had a ton of trick-​or-​treaters it reminded me of when I was a kid and it was actually safe and fun to trick-​or-​treat.
My home– I have a spacious and homey 2 bdrm unit. Compared to what I was paying in my «commuter-​plex» I have so much more for my housing dollar. You don’t have anybody above you or below you which is really nice and hardly ever seen in apartment living. Nice appliances, large bedrooms and a great back patio complete a really nice space. Yes– washer and dryer hook-​ups!!! Bring your own or rent theirs. You have your own dedicated parking spot and its enforced– my husband parked with a vehicle without a sticker and had a note in the morning so get a guest pass or get towed– perfect, that way your spot is always waiting for you with no issues.
The grounds are so nice with all types of grass, trees and flowers everywhere.
Location– Walking distance to the Concord BART– perfect for commuting. Walk up to Todos Santos for the farmers market or eat at one of the great little places. Hop in the car and be on 680 to head anywhere in 10 minutes.
The management and staff– I feel I saved the best for last. Lots of places can have all sorts of nice things with great grounds and amenities but its the people that are running the place that can make it or break it. The manager Carla is great– she took time with me, heard what I needed, told me what was available with no games or drama. Crystal and Jessica are very efficient and always have a smile when you are dropping in the office. If you need something or have a package– whatever they get it handled right away. Move in day and other questions were answered quickly and making it easy during the stress of moving. They actually know who you are which is refreshing. The staff group that maintains the complex are also truly amazing. First off– this place realizes that upkeep requires resources and its not one stretched guy covering 900 units, its a team of people who are cheerful, always available and do such a nice job with the grounds, landscaping and necessary upkeep to have the place looking great.
Bottom line you have to do your own research and make your own living decision. I have no regrets and would recommend Palm Terrace to anyone looking for a welcoming place to call home.

We just moved in not to long ago and all I can say is I’ve never felt more at home before. The ladies in the office have helped me and my family during our entire move, Carla was extra helpful in making sure our unit was ready for move in as soon as we were ready, and to top it all off Carla ended every phonecall before our move in by saying «we want you to be comfortable and Happy here at Palm terrace»!! This may not seem that important to some people but when your in the process of moving your entire family from a totally different city very quickly then these little added reassurances really male a huge difference! I could go on and on about how much the staff here has made our family feel welcomed but I have a beautiful 3 bedroom townhouse to decorate. … I Love it here!!!

Hor-​ri-​bile place to live! From the outside looking in its nice — cool condo style set up, decent location and well kept grounds. However, our day of move in we began having trouble with the office managements attitude… and it continued for the next 12 months — and bad enough to make us want to move without a doubt and be sure to alert everyone NOT to move here! It’s not worth it! Yes, it’s a steal for the price — but DONT DO IT!!!
The office staff is rude and once they secure your move in, they don’t care much about you. Nor will they respond to your concerns in a professional matter.
The «security» gate is regularly broken and the office doesn’t seem to care that a) you had to pay for a «remote» to get in/​out that given how often the thing is broken, you might as well save your money and b) there are always weird transients walking around.
(If you know the area, you know this is concerning).
Also, they claim to background check and credit check people, but I beg to differ. One neighbor opened right up about his criminal conviction and SEVERAL apartments had wayyyyyyy too many people loving in them. Pretty sur there’s a systematic breakdown somewhere.
The office staff (all of them at one point or another) would unprofessionally rant about other tenants when we were in there for various issues — so uncomfortable! Dot think they won’t talk about you, too! Furthermore the office staff threatened to call INS on a man who was selling ice cream on the property — racism at its finest. Unbelievable. And unacceptable in my opinion.
The day we were scheduled to move out, the office manager showed up 2 hours late to our scheduled inspection — claiming «baby brain» had taken over. That was of course, after three previous phone calls/​emails the 2 weeks prior to schedule & confirm. Oh yah — and no apology either, no «thanks for being good tenants», just «see ya». Wtf.
The service is ridiculous and they do a horrible «managing» this property. Everyone has pets despite the «policy». The maintenance team is awesome and the only ones I don’t have complaints about. I’ve never ranted for so long on Unilocal before, but do yourself a favor and DO NOT move here!!!

Hi Carla,
Unfortunately, the February date does not work for me. The whole reason for me contacting and visiting your complex was to secure a place for the end of January which the available unit would have sufficed; unfortunately, your team did not follow up with me as promised.
I am still definitely interested in moving to Palm Terrace; however, due to the lack of communication from your staff, I do not believe you will be able to accommodate my move in date. Instead, your staff replied to my email offerring my a bigger unit at a higher rate when all my communications advised that I was trying to move to a smaller place at a lower rate.
If you feel that you will be able to work with my move in date of the end of January, please contact me as you should have all my contact information on file.
Sincerely,
Chris Yusta

After a few phone calls and emails with management about what had happened, we finally received our $ 70 refund mailed to us. Thank you to the office agent that kept me in the loop about what was going on. I really appreciate all of your help!

It’s been a little over a year since we moved to Palm Terrace. Leaving San Francisco was not an easy decision, but a necessary one. The first few months were a bit rough (it was a different crew in the office), but NOW all is wonderful. Palm Terrace was in a transitional stage regarding the managers, but they have finally found the proper mix. Tamara, Shelly & Karla are awesome! They have been a breath of fresh air and are always eager to help! I love the crew in and outside of the office (maintenance & landscaping). This is a great place to live with a roommate, children or even alone!

When I first moved in here, I was a little concerned with the location. Let’s face it, Monument is not the best street in Concord. However, after living here for a few months, it’s been awesome. Downtown Concord is just a couple blocks away and its only a brisk walk of shame away from Bart Sunday morning. The property is kept very clean — flowers and gardens are not high on my priority list — but it is nice to live in a place that looks good and is well maintained. The management staff are awesome! The last place I lived at had the worst management, it was like walking into a funeral every time I had to pay rent. Here, I actually look forward to going down to the property management office, it’s just nice to have real people collecting your rent check that actually care about your experience here. With the outrageous price of rent today, this is definitely your best deal.

The scenery is beautiful, the location is central to just about everything you need, ann inside the condo has all the luxury’s you want. After living in apartments for 3 years, i am very pleased with these condos! my fav part — the shower isnt like those apartment showers! And the management staff has been very helpful! Carla has been esp. amazing!

I wanted to wait until I was in here for a few months before reviewing. I was initially concerned after seeing the low reviews on here but had a really good impression when my fiancé and I toured. It is a gorgeous complex. The layout makes the place feel like a village. The parking is a square around the complex leaving center as a network of these gorgeously landscaped walkways. This does contribute to a somewhat restricted parking lot, but restricted does not mean wretched. Everyone gets their passes and I haven’t had an issue. If getting a pass for visitors is a hassle just have them park on Monument, I have had family visit and park out there with no issues. There are definitely a lot of kids, which is partly why this place worked for my family. We have a little three year old and having a family friendly place is a positive. I grew up in the burbs and enjoyed the benefit having the «be home by dark» rule. That is vibe of this place. There are kids who benefit from this village like feel and have this network of sidewalks on which to play. The pleasant thing is that all in all they are all pretty well behaved. Yes they can be a little loud during the day, but «the home by dark rule» seems pretty well enforced so unless you are a graveyard worker who sleeps during the day and insist that your windows be open you are pretty safe. As for loud vendors on the weekend, maybe in the past but currently there is one guy who pushes a little ice cream cart through, any afternoon I happen to be home I usually here his little bell, which I actually think adds a little charm to the place. As for the lay out of the units I can attest that the two bedroom 1.5 bath rules. This may just be because I like two story places. But beyond that you get a good sized living room as well as a good size dining room area. There is also a washer and dryer hookup, so you can use your own, like I did, or you can rent a pair. I really really really like not having to worry about the laundromat. The rooms for the two bedroom are big and both have good sized closets. The master bedroom actually has this closet accessible from both sides, so essentially two closets, which makes life so much easier for anyone sharing the room with a significant other. The bathroom is windowless, but has a fan/​light combo that has been effective for moisture. I have always had windowless bathrooms so this didn’t concern me. BART is definitely close by, which is actually what sealed the deal for us. My fiancé works near Frisco and needless to say a driving commute is a nightmare. Having the BART in walking distance makes live better. You do hear the trains, but allow me to slip in a bit of my own pro public transit bias, these are electric rail systems, you will not find yourself in cliché apartment rattled beyond sanity’s bound by the L Line in a classic Fonda flic, but you will hear a light whirring when they pass by if you leave your window open. Probably my biggest complaint is that almost everyday I walk by this beautiful blue pool that I have yet to swim in. Once the pool does open for the summer the hours of operation are good, but it will not open till just about the end of May. In summation allow me to state that these are indeed apartments. You will occasionally hear your neighbors, as a distinct fact in apartment living you will be in close proximity to people. If you want a house rent a house. But for those of us who find apartments better suited to their lifestyle, aka the benefit of maintenance workers, a distinct lack of yard work, and a friendly management team, Palms Terrace is a great choice.

I lived at Palm Terrace from 2010 to 2012. Management went through two complete changes while I was renting. 2010 management was a pack of complete and total liars. 2011 management was incompetent beyond description. 2012 management seems to be okay.
Pros:
Beautiful landscaping.
Great exterior color selection.
Good quality wall paint, easy to clean with dish soap, hot water and a sponge.
Great maintenance service. (Though the current management threatens to start nickel and dime’ing for repairs.)
Current management was extremely fair with the security deposit when I moved out.
Tank-​less gas water heaters, cheap to use and no worries about running out of hot water.
Excellent tap water.
Cons:
Cheapest carpet I have ever encountered. (After two years the vacuum canister was still ¾ carpet fibers.)
Molding/​baseboard/​kitchen cabinet paint is very poor, bare wood after washing with dish soap, hot water and a sponge.
Loud children everywhere.
Parking is all but impossible for guests and visitors. Cars left on Monument or Oakmead will be vandalized, broken into or stolen.
Gated security is a joke, anyone can get in anytime they want.
Car alarms in the parking lot go off regularly.
Vendors tooting horns hawking wares every weekend afternoon.
Poorly laid out kitchens, dishwasher door hits oven, have to angle both in order to have operable appliances.
No AT&T, only Comcast and Astound.
Low quality window blinds, slats broken by the wind.
No eaves. Dust comes in the windows all year round. When rain hits this dust it is a real mess.
Ancient AC units, costs a fortune to use.
Tiny bedrooms in the 4br 2.5ba units.
Interior windowless bathrooms, keeping the mold down is a constant fight.

It only received one star because I can’t go any lower than that. This place is absolutely terrible. It is overpriced for the «quality.» This is definitely not a «you-​get-​what-​you-​pay-​for» place.
Luckily, we only signed a six-​month lease and have been looking elsewhere to rent. We get assigned parking, which is included in the rent, but tell me why I barely get to park any of my vehicles in any of those assigned spots? My husband and I work late, so when we get home, the front office is closed. When we call after-​hours, they tell me that they don’t handle parking after hours. Short of parking on the street or stealing someone else’s reserved parking, what are we supposed to do? It is the most frustrating thing to have to deal with, especially after having pulled a 12-​hour shift (my husband) or an 8-​hour shift plus full-​time student and full-​time mommy duty (myself).
Although it is close to BART, I think it’s a bit too close to BART, as every 15 to 20 minutes, the train rushes by and we cannot hear the television, hear each other, or enjoy peace and quiet. For any type of silence, closed windows and patio doors are a must, which sucks on cooler days because we’d rather have the natural breeze flowing into our townhouse than deal with the air conditioner.
Do yourself a favor and find somewhere else to rent.