Palm Lake Apartments

Screw this place! Screw this place and sue them!!! Today was just more BS drama
Nothing new there. Basically Juan the maintenance lead ask if i am going to take the mattresses with me, he informs me if i don’t that i will be charged. does that mean that Palm Lake might do something rare and enforce the rules? That would be a surprise for sure. So Juan comes back and takes pictures. He and i have a back and forth, of course the real pproblem all along has been the people working there not doing the job properly. Then because Palm Lake is so screwed up Laurel comes and tells me some stuff and as she walks away i have to mention something to her something she knows is true
of course she says nothing in response
The truth also is Laurel knows that i am senseitive to noise. So, the other day my former neighbors that should have been kicked out three years ago had some maintenance work done. So the noise bothered me and Laurels lame response when we talked on the phone was that i am making a big deal out of something little? Thanks alot Laurel, you failed me again, also that simple phone call to inform me of that might take one minute?
PThen i am talking to Laurels boss and he told me that Laurel had informed me the workers would be next door LIE. Then Laurels boss mentioned that he needed to talk to her about this just not sure if he did. How much drama can one take?
I had been living at this messed up screwed up place for Five Years. Sorry, also i forgot to mention something important a cool person living there had told me he had had his truck broken into twice in one month, i beleive him cause he was pissed! Then he told this to Juan and his lame response was to call the police.
What that means is we don’t care what happens to you while your here as long as you pay rent, here at Palm Lake apartments we sure care about our residents MONEY. This is a fact
Another fact after having been there Five Years if Palm Lake doesn’t care, why should i?
Well the truth is i do care, i care to SUE.
A have a feeling the heater went out
Of course that doesn’t matter because that wouldn’t possibly get fixed until the Summer time when the ac will go out and maybe get fixed in the winter time.
Oh so of course i forgot to mention three more problems, Linda, former neighbors
Quiet hours???
Linda was an awful apartment manager. She did Nothing to take care of the problem with neighbors and when they broke rules consistently in regards to quiet.
Then these neighbors
I hope other people rise up after i do and share about the messed up stuff that happened to them. I hope they also decide to sue. I hope they all sue and shut down Palm Lake apartments.
Please remember that Palm Lake apartments never aplogized to me once after the ridiculous drama with the ac not working for at least four months during the Summer. I did my research and i could have and should have with held rent. That is my legal right as a tenant.
When i left that messed up screwed up place today I Am Never Looking Back!!!
Goodbye forever Palm Lake apartments. If i see you again i will see you in court!

My boyfriend just started the fire academy down the street this passed summer, so we were looking to move to the Walnut Creek/​Concord area. We checked out numerous local complexes, but the ambiance of this complex is what sold us; the fountains, ducks, and palm trees are just gorgeous! I love sitting on my balcony and watching the sunset and hearing the sound of water fountains.
The management has been extremely amazing and welcoming. Everyone is super nice and so far we haven’t had any maintenance issues. The only complaint I have is that I wish there were more laundry rooms or machines, but other than that, so far so good!

Hello, I currently live here now & I been living hear for the past 10years. Palm Lake apartments was really great until the new managers in the office came. Everything went down hill to that point. The repair workers are great at doing there jobs, but not the office workers aren’t helpful at all. The view, the palm trees, and the ducks are great! The ducks you get to feed them. Such great apartment views and place to live in! Sadly the office managers aren’t very helpful at all. The only thing they are good at is being nice when it comes to collecting your monthly payment.

Lived here for over 3 years and recently moved out due to job relocation, so read this if you’re looking into renting here!
+ Management team members are good or great! Ask for Laurel or Connie.
+ Same goes for your neighbors. Never had a problem with any of them. Most are quiet families or young couples. We were all respectful of one another (I can speak only for building D, C, and F).
+ The «lake”/pond can be so beautiful with all of the birds and turtles. I lived in a Lanai and while it was crappy seeing my walkway covered in duck shit, being around the animals was worth it. Animal lovers, rejoice!
+ Gardeners come by twice a week to keep the landscaping sweet! They also power-​hosed the duck shit off my walkway. Woohoo!
+ Parking is PLENTIFUL. Never had an experience with the break-​ins others have talked about. Maybe… uh…keep your car clean and so opportunistic thieves can see there’s nothing to steal? *shrug*
+ Remote-​controlled gate opener. This is a new upgrade in 2015. I was so happy when this finally happened. :)
+ You get a private balcony (doesn’t matter if you have a studio or 1– or 2-​bedroom apt.) or spacious patio if you’re in a Lanai. :)
+ All units have a nice two-​tone paint with white crown molding.
+ Some units have carpet throughout, some have wood laminates throughout, or a mix (carpet in bedroom, usually).
+ AWESOME CENTRAL AC/​HEAT. You will be so appreciative of this in the summer and wintertime.
+ Clean pool & jacuzzi and clean gym!
+ Clean your apartment, fix damages, and you’ll get most of your deposit back. I left bulky furniture and got my deposit deducted for it, but I’d say it was a fair charge.
— The gardeners are a pain in the ass when you have to work from home because you’re sick. They are LOUD AF. Doesn’t matter if you face inside or outside… YOU WILL HEAR THEM… TWICE A WEEK. –_​_​_​–
— Kitchens are so-​so if they are not fully upgraded with stainless steel appliances. The countertops look like granite, but they’re not. Not sure if this has changed recently.
— Garbage disposals work for one day, you get it fixed, breaks again the next day. Try not to use it and just throw your food debris in the trash can.
— Careful with the unit you rent if you need DIRECTV for NFL Sunday Ticket!!! Get a technician out there to do a signal test if you have to. They will NOT LET YOU INSTALL A DISH ON THE ROOFTOP. Do not even bother asking. Begging won’t help. Offering an additional rental fee won’t change anything. Nope.
— Walls are thin, but everyone is painfully aware of this fact, so neighbors keep it chill.
— Elevators are slow. But, hey, they’re there and they run well.
— Some of the management team members are new and inexperienced, so you’ll get wrong information sometimes. Ask to speak with the manager whenever possible.
If I ever move back to the Bay Area, I’d rent from here again.

Hello Friends,
I had stayed in Palm Lake with my family from May 2014 till Oct 2015. The first thing which caught my attention, is the pool and lots of ducks and birds, in their «look-​alike» natural habitat. The whole community is surrounded by trees which you will love at first sight.
I might call myself lucky, but, I had a wonderful time here. Maintenance was very prompt. Maintenance people were very hard working and courteous.
I would definitely wish to speak a few words about Laurel, the property manager. She has been very kind to me. She is very well spoken and very friendly & helpful indeed.
Also, I should mention help extended by Becca, Ashley Taylor. I know Ashley since she showed me the property first time! And as I lost my way, she came out of the property to lead me inside :)
A really good place to stay with family with beautiful natural offerings. It is so close to Shopping Malls, walking distance.
An improvement that Palm Lake should consider.
1. Security to be enforced towards Underground Parking Lot
2. Security Patrol to check if there is no disturbance after 10 PM.
Regards,
Shouvanik
.

I just recently moved from Palm Lakes and words can’t explain how much I miss it! It was such a beautiful scenery wishing the apartments, like my own oasis! My son and I really enjoyed watching the animals within the pond. Turtles and duckies, especially in the spring when all the babies are born.
I always was greeted with a smile whenever I entered the office or even just walked by on my way to the gym. In addition to the gym they have a beautiful/​large Hangout area that was available for parties. So much fun was had the three years I lived there. I wish I could go back, but I had to move to relocate for work. If you are looking for a relaxing environment to call home I recommend moving into Palm Lakes!

I have lived at Palm Lake Apartments now for 3 years and LOVE IT! I read some of the other reviews on here and really surprised since I have not experienced anything negative in all the 3 years I have lived here. They have a secured park, they have surveillance. I live in a 1 bedroom that has a full kitchen with a dishwasher and counter space. The grounds are very well kept and the staff is EXCELLENT in every sense of the word. They are always on top of any service request I ask for I never have to wait. The Complex is fun in the day time and safe and quiet at night. I have never experienced any problems in living here and have no plans to move any time soon. They do an excellent job and very happy with the complex and the staff. I have no complaints.

New management is good and friendly. Very quite and clean. been here 8 months. no complaints

Palm Lake is the worst apartment complex I have ever lived in. There were car break ins every night except the weekend and the property does nothing about it. When asked if they could install cameras on all gates, they said it will cost too much and there insurance will go up. What type of response is that?! Cameras are cheap now-​a-​days and you should try to make your tenants feel safe. I still live here and I see break ins every week night. I had my motorcycle stolen from my parking spot which is under the building behind «locked gates.» Was reading other reviews and I guess crimes have been going on for years. They have coin washers and they said they were getting card washer at the first on the year, still have coin washers. Have Ant problems like once a month and when you ask them to come spray your apartment they post traps and never do anything else. It is a place that is cheap but I guess it is what you pay for. The owners care nothing about the tenants or the break ins all they care about is if you pay your rent. STAY AWAY AND FIND A BETTER PLACE!

I wasn’t going to write a review on this place since I never actually lived here, but I decided to write one to give people a heads up! I called this apt complex before driving 3 hrs (from Fresno) to see it and asked if providing bank statements to show my funds would suffice until I get a job. I spoke with Laurel, who asked her mgr, who said yes, showing 3 months of bank statements will work. So I drive all the way over there and meet up with Ashley (?) the assistant mgr, to see the «junior one bedroom.» So I’m checking out the apt she is showing me and its not bad, then I walk into the kitchen and it is the size of a pea with VERY little counter space, aannnddd… no dishwasher??? So if you have a microwave and a coffee maker and/​or anything more than that, GOOD LUCK! Oh and you’re going to be washing those dishes and pots/​pans by hand and where are you going to put them to dry? On the floor??? And where are you going to prep your food? On the floor next to the dishes that are drying??? I guess if you don’t cook at all it won’t matter but if you do cook it’s gonna be a problem. Well I wanted to move back to the Bay Area so bad I said ok. Ashley got all happy and excited then burst MY bubble when she informed me bank statements would NOT suffice and I absolutely have to show my last 3 paychecks in order to rent there. So she and I kept going back and forth with this and I kept asking her So the amount in the bank doesn’t even matter??? What if I had millions??? And she kept saying No because you can just blow through that in one day! Uhmm really??? YOU CAN BLOW THROUGH A WHOLE PAY CHECK IN ONE DAY TOO! She wasn’t making any sense and I wasn’t going to stand there and argue with her because it was pointless since she wasn’t understanding what I was saying, so I left. Anyway, as it turns out, she did me a favor by rejecting me, because now I’m moving to Napa: D Thanks Ash!

I lived here for over a year (April 2012 to Oct 2013). Overall I really liked living here!
The good:
We rented a two bedroom two bath, for two people it was so spacious! Our bedrooms were on opposite sides of the apartment so we couldn’t hear each other at all. I liked the open layout (the living room, dining area and kitchen were all one open space). Visitors always commented on how nice our apartment was (I think we had the upgraded model with newer kitchen cabinets & counters). And the amount of storage space was amazing. I have never been in another apartment with so many closets & storage!
The location of Palm Lake is really great! You are close to three major grocery stores, down town Walnut Creek, Pleasant Hill BART, Hwy 680 and so much more! The shopping center across the street (in walking distance) has Trader Joes, really good sushi, really good Italian, Chipotle & more! The one bad thing about the location is the traffic in the morning & afternoon (due to the nearby high schools) but when class isn’t in session it’s not so bad!
The pool is awesome in the summer! It’s never crowded; they keep it very clean. I used to love lying out and having a few drinks! I think they also put in a playground for kids, so that’s good if you have a family. I also used the gym quite a bit and thought it was nice (as long as I was the only one in there, even w/​2 people it felt crammed).
This is one of the few affordable places in the area. Technically the address is in Concord, but you are super close to Walnut Creek! For the same price you could get a junky one bedroom in WC. In my opinion it’s better to be a little farther away from downtown and have more space at a fair price.
The bad:
Toward the end of my living here there were multiple car break-​ins! The complex is located at the intersection of two busy streets, so if you’re not using the covered parking your car may be visible to everyone who drives by. I’m not surprised someone finally got the idea to start breaking into cars. Hopefully they have some better security now.
After a year of living there we began to experience issues with our sinks and toilets: the sinks weren’t draining as well as they used too; toilets started to clog easily & frequently. I felt as though they had installed mediocre appliances and fixtures that started to wear out after only a year of basic wear and tear (I guess you get what you paid for). Maintenance would come when we asked, but I didn’t feel like they really fixed the problem (two days later my toilet would clog again).
We had noisy neighbors. I know neighbors are luck of the draw, but in an apartment like this with SO many tenants, your chances of having someone loud nearby are very high. We couldn’t hear the people next to us through the walls but we could definitely hear them when the windows were open! And the people above us were SO LOUD (it literally sounded like they were bowing in their apartment). It was very frustrating; we had to complain frequently. Shared laundry was also unpleasant; finding an available washing machine was pretty hit or miss.

This place is awful. Its never quite. The neighbors are so rude. There is always someone talking loud out side the bedrooms or letting their kids run and yell when people are trying to sleep. They allow people to «party» in the club house during the week. I guess said people do not work. BUT i dont know how you can afford to live here without a good job since the prices were raised and there are plans in the works to raise not only the rent but also add in extra charges. The owners are rude and inconsiderate to those who have been good tenants for years. The managers were the only thing keeping this place sane. With new managers on the horizon I can only predict Ghetto apartments for luxury prices. NOT WORTH IT!

These guys are amazing, the maintenance is wonderful. Great prices for a spot that’s basically Walnut Creek. They really went above and beyond to make my move in and move out as easy and care free. Even called and forwarded me my mail when the USPS didn’t.

I still live here, and so far, my experience has been great. Yes, the building is older, but that’s kind of a no-​brainer. Moving in was a snap, and any issues I’ve had have been resolved very quickly. The interior is basic, but with nice cabinets, wall color (tan with white crown moulding), newer floors, reglazed tub, and marble shower.
I haven’t tried the pool since I just moved here in October, but have used the small workout room, which has the basics (treadmills, an elliptical, and a weight machine). I take my laundry offsite because there are 3 washers and dryers for the entire building, and I don’t want to be a machine hog.
I had a small leak under the kitchen sink, and dropped off a maintenance slip on my way to work, and it was fixed when I got home. The other maintenance issue (which happened today, incidentally) was an emergency. I called the office and the maintenance guys were here within a minute. Water POURING out of my bathroom ceiling! OMG!!! But nothing a ShopVac can’t fix, and it isn’t the management’s fault that I live below someone who is too fucking stupid to see her toilet spilling over and decide to do NOTHING about it.
The other incident was my car window being smashed in. Hey, it happens. It happens in the best apartment buildings in Concord so it isn’t anything specific to this location. Tip: DON’T LEAVE ANYTHING IN YOUR CAR. It happened at night, and the site manager was kind enough to check on me and help clean up the glass.
So far, so good. This is my first time living in an apartment in about 20 years, so I wasn’t sure what to expect. Recommended!

Couple of years ago I rented a studio here and was satisfied with the apartment and most of all the management. But that has all changed big time! The management changed and they ruined this place. I came back 2 years later and rented a 2 bedroom expecting the same great service I received before… Not even close!
Let me start with the apartment units. The units are clean but the building is old, so the walls are thin and if you have anyone above your unit expect to hear a lot of noise! Appliances are average, my dishwasher was terrible and never worked right. The carpet was nice but I was in the C building facing Treat Blvd where I got almost no light all day, which made my home cold and I had to keep the heater on all day! One plus side of Palm Lake (pond?) is the guest parking, there is plenty.
The maintenance team: They’re mostly nice, they usually fix stuff within 1 – 2 days of notifying them.
Management: Here’s where this place goes south! Some of the employees are OK but the manager is rude and unprofessional. They’re not afraid of losing customers so they don’t care at all if you’re happy with your apartment. If you ever decide to rent here, make sure you read every single term in the contract before signing and take pictures of your unit before move-​in and after move-​out. They will try to rip you off as much as they can.
Rent/​Deposit: The rent is decent for the area, you can some shops across the street and and it’s generally a safe area. The deposit is usually around 400 – 600 and don’t expect to get any of it back! I cleaned the apartment and the walls had minimal damage (nails on the wall), but they kept all my deposit and billed me for another $ 200!
Bottom line is, Avoid this place if possible. I would never recommend it to my friends.

#184
My first job out of college was in Concord. People call it the East Bay, but I’d consider it the East, East Bay. All those cities — Concord, PH, WC, Danville, SR, D/​P — make me think of suburbia, especially coming from LA.
Palm Lake is not the most modern or chic complex out there, but it is an excellent value. I lived here for about 24 months with no major issues with my neighbors, management, or my car (parking is garaged and assigned). In fact, my rent did not raise a single penny in my entire stay here even after my lease expired and I went month-​to-​month.
Starbucks and Subway are steps away from the complex. Chevron and Shell are across the street, as is Trader Joe’s. I’ll admit that I never used the pools, jacuzzi, gym, or community room so I cannot comment on their quality or condition.
I did have somewhat of an ant infestation a couple months after moving in and I’m still not quite sure what caused it. Other than that, maintenance was quick and helpful.
I would say that the complex — my building at least — was primarily families and older folks. I may have just been lucky with my neighbors and crime, but I do think PL is a great place to stay if value is your #1 priority.

Don’t move here! Thank God my lease is up!
Parking is fine no issue, plenty for guest. Although the sprinklers are old and not maintained, they spray the grass and parking lot. I noticed they soak others cars and leave water spots.
Noise– In terms of the people the walls are paper thin so of course you can hear everything. I live on one of the street side apartments so street noise it to be expected. I’m not going to to complain about the street noise I knew there would be before I moved in (common sense as they say)
Grounds– The «Lake» referred to in the name and on their web site is nasty. More of a swamp! The I’ve seen huge rats in the Palm trees and the I’ve thats surrounds the property!
Safety-​Typical Cars windows smashed, sadly I’ve seen the same Chevy Tahoe Broken into TWICE! I haven’t heard of any apartment break-ins…yet.
Staff– Rude and Obnoxious the list goes on, heres an expample of the great service you’ll receive. Last month the «property news paper» stated that if your locked of your apartment after 6pm (offices hours) they no longer unlock your apartment… WTF? Oh it gets better they kindly provided the number of a locksmith who charges $ 85 dollars! I’ve never heard of something so lazy, granted they are they worst managers I’ve ever encountered so it’s to be expected.
I wont renew my lease, this place is a prime example of «you get what you pay for». It’s cheap because it’s VERY OLD. Yes they’ve recently painted the outside and some are «remodeled» on the inside. DON’T be fooled the remodeled apartments consist of painted cabinets and new fixtures. For example the bathroom sink was spray painted with textured paint. overall the interiors are painted NOT remodeled. This is a huge complex yet each building has One laundry room ie. 3 washers and 3 drys washer is $ 1.75 and the dryer is $ 1.50. The carpet is pretty disgusting regardless of the cleaning job recently done it’s 30 years old! Moving in was a pain in the ass, don’t expect to have an elevator as they are old school and can barley fit 2 people. I personally won’t renew my lease however, for those who need to save a little, it fits the bill. DO some research there are better places out there! Please don’t rent here and be unhappy!
I moved out and had the place professionally clean yet they took my deposit!

I currently just gave my 30 day notice at Palm Lakes and to be honest I really liked living here, the only reason I am leaving is because I am moving into a house. I like the lakes and wild life, I liked the management they are always friendly and quick to respond to maintenance issues. I loved having the pools and hot tub to hang out at during the summer. I even used their little fitness room a few times. It’s small but there is hardly ever anyone in there so it’s peaceful. There is a bike trail behind the apartments that I loved walking/​running with friends. & it’s in the most perfect location near the free way grocery stores and restaurants. I have had 4 friends rent from Palm lakes and all of us really liked it. The only thing I would have to agree with as far as the negative aspects of the place would be that you can hear every little thing your neighbors do. But the place is old and I knew that when I moved in. That’s why it’s at such a great price! Not to mention they always have great move in deals, like $ 199 deposit and first month free. If you have issues with noise just request an apartment in the 3 floor, then you won’t have anyone above you! All in all my experience at Palm Lakes has been great and I will continue to recommend this place to friends.

I lived here for just over a year and watch the place go down hill at a rate I didn’t even know was possible… funny thing is, most of the time I was there they were «upgrading». When I moved in, the staff was super nice and really accommodating, shortly after that the management turned over and the place literally turned into a dump. The fountains in the «lakes» went from working every day to barely working, if at all, for weeks leading to nasty living conditions for the poor ducks in there. You pay an extra $ 25/​month for «secure gated parking» and I couldn’t believe all the break ins in the area. The car that parked two spaces over from us got hit 4 times that I know of in the last 6 months. My boyfriends truck had a window busted out and several of my neighbors had experienced the same thing. Landscapers are there 4 – 5 days a week with weed eaters and leaf blowers at 7:30am right by your window. Rats hang out in the trees right out side your apartment balcony at night while raccoons dig through the trash dumpsters and absolutely nothing is done about it. This is with out a doubt the poorest built building I have ever had the displeasure of living in. I heard everything and I mean EVERYTHING my upstairs neighbors did. They would have several parties a week and wake us up through the night and management did absolutely nothing about it.
Basically, what I’m getting at is if you like to have rodents scurry around the trees outside your window, waking up to the sounds of your neighbors F**King, management that could care less about anything, a new paint job that is blindingly ugly, being woken up at 7:30 am every single morning, and feeling unsafe about your car being parked anywhere near the complex, then this is the place for you.
I’ve been waiting months to review this place… I just wanted to make sure I got my deposit back first. I’m sorry if it seems like I’m rambling, there are just so many things and I’m typing them out as they come to me. This place was honestly a nightmare. For the prices they are asking, it’s ridiculous to have to put up with these things.

I lived at Palm Lake in 2003 – 2004 so keep that in mind when reading my review.
I enjoyed my time at Palm Lake. The buildings were always clean and well maintained (though the hallways always smelled of boiled cabbage and curry, yay apartment life), the staff seemed friendly, and the old walls proved pretty good at blocking out sound.
I would have only assigned three stars, however, if it weren’t for the beautiful «lakes» in the center of the property. These truly provided an oasis most apartments, certainly in this price range, just don’t offer. A beautiful location to get out of your apartment and get some sun and reading time.