Lovering Volvo of Concord

Andrea provided a great sales experience. The follow up after sale was deplorable. There is a significant breakdown in communications within Lovering. They left me with a bad taste in my mouth. To spite repeated attempts to communicate my dissatisfaction and hope for resolution, neither Dan nor Marc followed through. Hopefully as I continue to find sites to report my experience they will see how seriously I take honesty. I hope they change their practice, but if you are in need of a car, think twice before doing business with Lovering. I don’t think I could stomach another experience like the last one… I’ll be shopping elsewhere for my next car.

I’ve only been here to service my 98 Volvo, but they always do an excellent job. They even wash your car afterwards. Hourly rates they charge are somewhat reasonable, and they only look for things that need to be replaced or fixed. As for the sales department, they have a good selection of cars to chose from, and salesmen don’t appear to be pushy. I’m trying to hold onto this car as long as possible, but when it’s time for a new car, this is the first place I’ll check out.

If you want to buy a Volvo, ask for Tami at the Volvo dealership in Concord!
We JUST bought our second one from her and we are totally satisfied with the deal!
Tami KNOWS Volvo and she is the MOST motivated, enthusiastic, and CLEVER salesperson in the field. Tami WORKED with us until we drove off with exactly what we wanted!
We STRONGLY recommend your making an appointment with Tami if you are looking to buy a Volvo! She makes good things happen.

Buying a gently used Volvo S 60 at Lovering Volvo in Concord, NH, was the most fantastic car buying experience I’ve ever had.
High class, friendly, clean, helpful, knowledgeable dealership.
The car we bought was in mint condition. They’ve got great used cars for competitive prices.
Our sales consultant Tami couldn’t have been more wonderful. She even called us after we bought the car home to see if we loved it. And we got a thank you note! Usually, once you give them your money they drop you like a hot potato.
We love Lovering! It was worth the 1.5 hour drive to get such fantastic service. I plan on buying all my cars here in the future!

This is a great dealership. I was in touch with someone from the service center about a piece of hanging metal from the bottom of my 2002 V70 Wagon, who gave me a price estimate of a full exhaust system overhaul that was more than fair. I took it down there to see if it really needed the overhaul, and the employee leveled with me and said because it was just a piece of the heatshield that the vehicle should be fine.
Well, not only did this guy not rip me off just to make a buck, he took my car into the back and fixed it for free. It’s not often you get honesty AND accommodation like that for nothing. Writing this review was the least I could do in return. Thanks to that guy and to Lovering Volvo for running an admirable business.

I can honestly say I will never buy another car from anyone OTHER than Roger Lovering. I have never experienced better service, customer care, and just genuine honesty from a dealership in my life.
Living in Boston, one might think I’m crazy to travel all the way to Concord to get a car serviced. Let me tell you why with a short anecdote to justify my praise.
A year ago, my car was stolen from Commonwealth Ave, 2 months went by, and the insurance company sent me a check the same day the Boston Police called to say they had found the car, I STUPIDLY called the insurance company instead of chasing the check, not knowing that that was the LAST money I would ever ‘almost’ see from Commerce Insurance
Go to pick up the car, its trashed, inside and out, found a crack pipe and so much drug residue inside that I called the cops before driving it home just in case they pulled me over and thought it was mine
the thieves had put over 3000 miles on it, and after taking it in to be inspected to see what other damage, I learned that the axle had been bent and needed replacement. ($ 2500) Call Commerce Insurance, they send an adjuster, he says, «nope, can’t see any damage» and we don’t reimburse for stolen milage. ARRGH Plus they don’t provide loaner car reimbursement in this case.
I then take the car to Lovering Volvo, where I had purchased it Certified pre-​owned a year before, and Roger has his guys go over it with a fine tooth comb and then THEY call the Insurance company to report the damage, Insurance company still says no, then Lovering calls the ADJUSTER to tell him, he says no, then their service manager calls the adjuster again and CONVINCES THE ADJUSTER TO MAKE AN EXTRA TRIP TO THE DEALERSHIP IN NASHUA, (where they drove my wounded car to be inspected by the adjuster on their own time) to show him in person since he didn’t know enough about Volvos to see the damage himself. The adjuster STILL says no.
So what does Lovering do? He give me a loaner car for 2 weeks for FREE, has his people go back and forth with Commerce Insurance on MY BEHALF, and finally, when they just point blank refuse, he finds a way in the extended warranty to have the repairs made on Volvos expense…
Saving me close to $ 3000 in out of pocket expenses and giving me a car to use for 2 weeks while this whole thing transpired
If that is not above and beyond the call of duty I don’t know what else is.
Lets face it, the dealership makes the difference, not the car, whether you have a BMW or a Beetle, the way the dealer treats you is what makes your experience with that particular car a good one vs. a bad one, from regular service to repairs, your ‘touch point’ is the dealer, not the steering wheel.
If my experience with Lovering Volvo is any indication of how they FULLY UNDERSTAND Lifetime Customer Value, then you should check them out next time you are looking for a new car, whether its a Volvo or not, you will never be treated better at a car dealership.
They have 3 locations in NH, Nashua, Meredith and Concord. They are worth the trip!

As my car is registered in NH (cheaper insurance/​registration fees), now and again I have to head home to get repairs done on my Volvo S70. I’ve had this car for probably almost a year and while it’s not my zippy little SNAAB turbo, I still try and take fairly good care of it, aside from the beach towels, waterbottles, beer coasters, and bags of Wendy’s carrying a mere 2 two french fries that probably have the consistancy of styrofoam.
I digress. As my regular mechanic isn’t open on weekends, I hauled my car up to NH for a 8:00 am Saturday morning inspection and oil change. I found out a good 2 hours later that I needed 2 back tires, an engine mount, new wipers, and something else that I can’t remember… fluxcapactitornozzelpump? Bill would come to around $ 580 including labor and the scheduled checkups, which was dissapointing, but actually a little less than I had assumed it would all cost me. The staff was VERY friendly and let me take out a S40 while I was waiting. They offered to complete all the work by noon, which was absolutely perfect for me as I was assuming I’d have to hop Concord Trailways back to Boston and deal with the shame of riding the coach bus and the great deal of patience I lack when the trip takes an extra hour and costs me the equivalent of a half tank of gas.
The work was completed by 11:00 and I was good to go. WELL DONE LOVERING! I AM LOVE (RING) YOU!