VIP Tires & Service

NOT happy. I have their tire protection plan, which grants a free rotate and balance, so I made an appointment for that. Of course they tried to upsell me with other services, but I politely declined. Then while I was in the waiting room they put the hard sell on a young woman who had come in for a specific service and got her estimate up from $ 200 to $ 400 to $ 1300! What?!?
When the shill left the room, we commiserated about how hard they leaned on her, and we both got pretty fired up. I advised her to get a second opinion; she called her boyfriend, who said the same thing, so she had a pretty stern talk with the employee who was trying to get her to buy the extra repair services. They eventually got back down to about $ 400, but it was a pretty sleazy tactic.
They told me I needed a new air filter, which I actually knew, but quoted an outrageous price for popping the old one out and the new one in. This I can do myself, and I told them so. You should have seen the crestfallen face.
To make things even more interesting, what was quoted to me as a 45-​minute tire rotation and balance got to an hour and a half with no updates. When I went looking for an employee to see what was happening, as I’d noticed my car had been out of the bay for a while but no one had come to tell me it was finished, I discovered it was sitting out front, evidently waiting for me. Lord only knows for how long.
The long and the short of it? I won’t be back. You shouldn’t either.

went in for a simple oil change. Just an oil change. Striped out my oil pan bolt and now have to replace it. I am not a complainer so I didn’t let them know. Now a simple oil change has cost me an additional 300 to replace the oil pan.

Crap parts, crap service.