John Muir Health Urgent Care Center

I was in extreme pain and really should have gone to an emergency room but I called here instead. No appointed until 8pm. and it’s only 12:30 pm. I explained my situation over the phone. Was told to hold please. When she comes back on the phone and asks if I can be there by 1:30 pm.
Saw Dr. Greer I think her middle name is AWESOME. Listened to me, and I can tell you that she went above and beyond.
Great experience with the whole staff.
Thanks to all of you.

New to this insurance and was highly impressed by Josephina in urgent care on the phone. Set my whole family up so that it is no problem to be seen. Really outstanding costumer service! Thank you Josie !!!

Worst Urgent Care ever. They close at 9pm, we got here at 8:30pm. My fiancé had been vomiting, had a headache and was feeling faint. The lady looked at her and said «hm just go to the ER. «which is a little weird considering the fact that she hadn’t even consulted the doctor yet. Then she «goes to consult the doctor» and returns in under 15 seconds, literally. Must be a fast speaker. Then says «go to the ER». You shouldn’t be in the health industry if your goal is to get off at 9pm on the dot and send us to wait at the ER for 3 – 4 hours you idiot. We don’t pay for this bull shit. I miss Kaiser. Seriously, go to any other urgent care but this one.

This is truly the worst Urgent care ever! I have been here several times and the doctors were less than willing to listen to me when I told them that I was sick. One time one of them even said I had allergies, but, after going to my primary care physician, I found out that I had bronchitis; Horrible! Today was the worst though. My wife, who is 31 weeks pregnant, got burned by bacon grease while cooking. She had second degree burns on her hands. We went to the urgent care to get this looked at right away. A doctor, I think from Russia, or somewhere in that part of the world, came into the room and made a diagnosis and prescribed Silver Sulfadiazine Topical. One problem, my wife, being a nurse, knew that this could present possible problems for her since she is pregnant. My wife and I disagreed with the doctor about this prescription, but he told us that it was the oral version that harms during pregnancy, not topical. The nurse came in and was about to apply the cream, but I had looked at the internet to verify if the doctor was correct, he wasn’t, and the doctor seemed to know that he screwed up because he came back into the room and asked the nurse to stop. Eventually, the doctor prescribed a Vaseline wrapped bandage instead of the Silver Sulfadiazine. My main question for this urgent care and its manager is, shouldn’t the doctor have known about the side effects, and shouldn’t the doctor have listened to his patient, especially since my wife is a nurse?
Incompetence doesn’t even come close to what is happening at this urgent care. I think willful malpractice is right on point with the description of what is occurring there. So, whatever you do, do not go to this urgent care, stay away from this urgent care, unless you do not value your life or the life of the person you are bringing there. I hope this serves as a warning to anyone wanting to go to this urgent care. If you decide to go here after this warning, then, May God have mercy on your soul.

Dr. Greenly was extremely kind and awesome. The nurses and CNA’s where super sweet. The only complaint I have is that the procedure I had done left blood all over me and my dress. I suggest that when cutting into someone just put a pad down underneath a patient so blood doesn’t get everywhere haha! But overall thank you to everyone at Concord Urgent care for helping me!

I accidentally scheduled an Urgent Care appointment at this Concord location, meaning to set one up on the Sunday before Memorial Day at Treat Blvd, Walnut Creek. Walnut Creek pointed me the right way and I still arrived in concord a few minutes before my 3:30 appointment time. The small waiting room was almost full when I checked in at the front desk. However, it was only a couple of minutes of wait (still probably a couple minutes before my scheduled time) when I was called into the back.
My weight was taken, a nurse checked my blood pressure, temp, etc, and asked what I was in to be seen for. Dr. Fakiri followed shortly behind and was ready to examine my hurt thumb. My rabbit bit me (on accident, he’s really a very sweet rabbit) and his sharp teeth chomped my thumb’s cuticle almost a week ago. It has since become very swollen, red, and painful. The doctor and I joked about the dangerous street rabbit I have made my pet, and she advised me on cleaning the wound and keeping an eye out for infection or increased swelling and redness.
The appointment was fast, and by the time I was leaving I was surprised to see an empty waiting room as I exited. They must have a lot of rooms here and a very efficient staff. I was happily in and out in less than half an hour. My thumb still hurts, but I’m a lot less worried about it now, and I’ll take better action to keep it clean moving forward until the swelling goes down.
Two (and a half) thumbs up!

I went there today and was very impressed. Easy check in with friendly staff, the nurse or doctors assistant was very nice and professional and also GORGEOUS :) Dr. Came into see my asap n listed to me and checked out my Achilles and gave me his diagnosis and treatment plan and I was good to go. Don’t like hospitals or doctors but if I need Urgent Care again I will head there.

Amazing experience. Everyone from the nurse taking my vitals to the Doctor truly listening to me was great. I was in and out in a timely fashion. They definitely work with you if you don’t have coverage. Just overall a great experience and if ever in need i would go again. Hassel-​free which is nice when you’re sick.

Doctors work for patients not the other way around. The folks I saw were in Suite 200. This place clearly did not get the memo. Saw Dr. L. indsay Chong there and from day one it was clear I had met a legalized drug dealer, pimping all the latest magic pills and formulas. When I made it clear that I would not just go along with the program and actually spoke my mind Chong threatened to end my sessions and still refuses to order refills of medication I needed and had prescribed for me long before we met. Many folks are intimidated by physicians and I can’t understand why. This doctor (and I use the term loosely) should be reported and I am assisting in that protocol now.
DO NOT GO TO THIS PLACE UNLESS YOUR HEALTH DOES NOT DEPEND ON IT! There are plenty of medical facilities that don’t carry such baggage!

The only reason I’m giving 2 stars is because the front receptionist (older African american lady) was very kind, but unfortunately I can’t say the same about the other staff. I had Dr Scheglove and honestly I have never had a doctor treatment with such bad bed side manners. I couldn’t finish a sentence before he would interrupt me. Didn’t let me explain all my concerns and at the end (after only 3 minutes) he just assumed I had a blocked milked duct and pushed antibiotics on me. I don’t believe I’ll be back here again.

I’ve had nothing but great experiences with John Muir facilities until this place. Probably should have known better than to go to a medical facility in the ghetto. The doctor spent more time talking to my boyfriend about everything from good restaurants to political beliefs than actually addressing why I was there. Um yeah hi… I’m the patient actually. I was told to come here right away by the nurse advice line so thanks for ignoring me. I left with a prescription for antibiotics which is great but what about the fact that I’ve hardly slept in five days (or don’t you know anything about how the immune system needs sleep to function properly) or that I’m in extreme pain (perhaps you missed that part of medical school where you learned that patient outcomes are better when pain is treated) or that I’m struggling to breathe and I have asthma. How about dealing with this cough! I tried several times to ask questions or speak to him in any way and I was completely ignored. I finally gave up. I was so annoyed I just got off the table and started heading for the door. I should have just waited until tomorrow and gone to one medical group where they take amazing care of you, always have their appointments on time, provide same day appointments, don’t rush you, and are just plain nice and attentive. I’m soooo angry!!! Geez Louise! Give me a prescription pad and I’ll take care of myself. So, I’m still in terrible pain and I still can’t breath and I’m still coughing and I still can’t sleep. So, what was the point of seeing you again?

Lifesavers.
JM Urgent Care really understands what URGENT CARE means. Not only was it provided to us as patience’s but I witnessed everyone in the office apply the meaning as people came in and out of their office. They were on the ball. Get this, they’re ON TIME with their scheduled appointments and even a few minutes early.
My boyfriend’s eye was extremely irritated. We came in and being that they saw the irritation of the eye, they put him first and worried about the paperwork therefore after. Great, right? They put people before paperwork. To me, that’s URGENT CARE.
As I was waiting in the waiting area, I witnessed a woman having difficulty breathing and at once she given a blood pressure test and then wheel chaired to the ER. Again, Urgent Care.
After my boyfriend was seen, he completed his paperwork and collected the information on his antibiotics and we were done.
Thank you, JM Urgent Care. You’re lifesavers! Keep up the great work!

It’s an urgent care, yes… And over the past few years I’ve been here for a few things. It’s obviously way different than a normal Primary Care Dr. They do well if you make an appointment but sometimes the Dr. comes in very late, like up to 20 minutes late (like a recent visit). Also, they don’t really care to spend a ton of time with you, they’re kind of in and out. It’s more like a business than a Dr. appointment.

Wow!!!
Excellent service from the receptionist to the doctor and nurse. This place is very well ran. I didn’t have to wait and very professional. I was in and out in 20minutes with my prescription.
Highly recommend this guys.

I have been a patient at the John Muir Medical Group for over 10 years now and have been to both Urgent Care Centers in Concord and Walnut Creek many times. They are expanding and remodeling their Concord Center because they are too big now. Urgent Care is now downstairs on the main level.
I was seen on 53 113 by Dr. B. Sterber for respiratory issues. I was able to obtain a next day appointment and was seen within 45 min of my appointment time. Dr. Sterber was nice but very distant, uncaring and a mediocre bedside manner at best. Treatment administered was subpar and he never came back to check on me. Definitely not the best physician I have been treated by at this location. I’ve received better treatment at the Walnut Creek facility, but it depends on what doctor’s are working. Some good, some horrible.
I am a uninsured self-​pay patient at this time. When I left the office, the female clerk calculated my total due for all services to be $ 110.00. This includes their standard 35% cash discount for uninsured patients. Again, this was supposedly the TOTAL DUE.
Low and behold the following month, I received a bill for an additional $ 80.00! This is what makes me really angry since I was told my visit was paid in full. John Muir is INFAMOUS for their horrible billing practices. Uninsured and/​or self-​pay patients be forewarned, they do this every time. Do not believe anything they tell you over the phone or in person.

They always have available appointments and most of the time the front desk staff are nice. The wait it at least half hour after the appointment time.
DO NOT see Dr. McCoy Thomas — — — — — — – He is intimidating and uncaring.
I went there for a neck and upper back injury due topossibly working out too hard.
He assumed I was a beginner and said that I should have started slow, because when people start working out they think they can do more… … I have been working out 4 days a week for years now!
He cut me off and as I was talking already had something to say. I felt scared to talk most of the time.
Then he says that I should stretch… And as he was talking I was saying that I DO EVERYDAY ALL DAY. (This part is normal for a doctor to suggest) But ask!
He does NOT listen. He has a chip on his shoulder and thinks he knows it all. He assumes and it is insulting!
So he says it’s because I sit at an office all day and it can strain the neck. I don’t have an office job! I walk around all day!
Then, after all that he says, so how can I help you my dear?
— No comments about that!
I also said I have hip pain for years now; he said he only had a few minutes to talk and cannot look at it and I needed to make another appointment. No questions asked.
After I ASKED for prescription he said he’ll call it in; and he vanishes! I was in shock! I thought: Ughh… are we done? Do I wait? I was lost.
Terrible experience.

Maybe it is because we all pay so much for medical insurance. Maybe it is because HMOs are paper pushers, maybe because doctors want you to keep coming back. I do not understand why I brought my daughter in with a sports injury to her left wrist and they did lab work. They also did x-​rays, no problem. My main issue is, they had to do 15 minutes of registration at each place, the clinic, the lab and the x-​rays of in the emergency part of the hospital across the street. I have had the same insurance for a number of years, and she regularly goes to Dr. Morgan and Dr. Eng in Pleasant Hill. Why, if she has been see at urgent care before, does she need to be registered so many more times?
Cost of medical is way to high, two and half hours and the doctor could not even tell me if it was sprained… Follow up with regular doctor and to see a specialist. Really???

Im mixed about this place. First time for my son they took care of business and I would rate that a 4. The second time for XXXX it was pretty standard so I would rate it 2 – 3 stars only because an X-​Ray wasnt ordered, SMH. The third time was all bad. Place was crowded and it seemed like they rushed. In and out in less than 15 mins. X-​Ray was ordered this time. Yeah 3 stars so far but wait… I fuct up and needed some peperwork re-​did. Axed the girl up front on ⁵⁄₃₁ at about 8pm for help and she said she would check with the Dr. and get back to my. Time not on my side she never got back to me. I ended up having to drive out to Concord at 11pm to fix my problem and didnt get home till after midnight! For this one bad experience of the girl up front not following thru and at least letting me know she didnt get hold of the Dr. I fucking hate this place. Makes me miss Kaiser more and more!!! Oh did I mention this place fucking sucks!!!

All the time I see patients get crushes on their Doctors and I am no exception to Dr. Alshahwany. Last night at 7:00pm both my daughter and I needed to be seen TONIGHT. I called John Muir Urgent Care they said, can you be here at 8? and come early to fill out paperwork. We arrived early and before I could start the paperwork the Nurse called us back. I barely got through with filling out the paper work and here came one of the most wonderful bedside manner Doctors ever. I told him what was going on, he listened, he explained everything, and faxed our prescriptions to our neighborhood pharmacy. Excellent care from start to finish from the whole Urgent Care group at John Muir. Even the Security guard greeted us at the door and said good night to us as we were leaving.

Please keep in mind that I’m reviewing John Muir Urgent Care against what I would expect out of an Urgent Care /​Doc in a Box type center.
I was easily able to get same day service when I found myself having difficulty breathing and sharp pains on the right side of my chest. I called at 4pm and got an appointment for 6pm. Their waiting room is pleasant and wasn’t very crowded. I was taken back to the exam room by the nurse around 6:10 (only 10 minutes late is pretty damn good for any doctor office if you ask me). She took my vitals, did all the intake and I only had to wait another 15 mins for the doc to come in (again pretty damn good compared to most places). My doctor was Jeanette Williams and she was pleasant and did a good job lisening to me describe my issue. She suggested that I get a chest x-​ray to rule out anything horrible and as long as that came back clear and ruled out a collapsed lung all of the other causes could be cured with rest and NSAIDs after a week or so. She offered to even do a followup which is rare for urgent care clinics.
Total cost of the visit to urgent care was $ 122 w/​o insurance, w/​insurance would vary depending on your provider. They don’t take Medi-​cal BTW.